Community Care Provider Coordination Resources
Community Care Provider Coordination Resources
Community Care Provider Coordination Resources
GENERAL INFORMATION
St. Cloud VA Medical Center
4801 Veterans Drive
Saint Cloud, MN 56303
Phone: 320-252-1670
URGENT CARE: Daily 8 a.m. – 4 p.m. including Federal holidays and weekends.
INFUSIONS– DISCHARGE ORDERS ONLY
Monday-Friday 7:30 a.m. – 4 p.m., excluding Federal holidays or weekends.
*Calls received after 2:30 p.m. will not be addressed until the next business day.
Phone: 320-252-1670 ext. 7956 or ext. 7320. If there is no answer, please leave a detailed message. Messages are checked frequently.
INFUSIONS - Current Authorization or need an Extension Authorization
Call Community Care at:
ADMISSIONS
General
Weekends or after hours: 4 p.m. – 8 a.m. 320-255-6340
Community Living Center (CLC)
Monday-Friday 8 a.m.- 4:30 p.m. excluding Federal holidays.
Access Coordinator: Phone: 320-255-6414 Fax:
Mental Health
24 hours/ 7 days a week
Acute MH 320-654-7615
Residential Rehabilitation Treatment Program (RRTP) 320-255-6390
DURABLE MEDICAL EQUIPMENT (DME)/PROSTHETICS
Emergent or Urgent
Covered under a valid authorization and can be provided to the Veteran.
Not Emergent or Urgent
Orders are faxed to VA, reviewed and supplied if Veteran is eligible.
EMERGENCY CARE NOTIFICATION
24 hours / 7 days a week
Phone: 844-724-7842 or via the Portal: https://emergencycarereporting.communitycare.va.gov/
Notifications Administrative Support
Veteran's last name beginning with A-M, 320-252-1670, ext. 7252; N-Z: ext. 6581
EMERGENCY DEPARTMENT OR HOSPTIAL CLAIMS
Phone: 1-877-881-7618
Website: Community Care claims status
Optum Phone: 1-844-839-6108
HOSPITAL ADMISSION CARE COORDINATION & DISCHARGE PLANNING
Monday – Friday 7:30 a.m. - 4:30 p.m.
Medical Records
Fax: 320-202-2337 and write “Urgent” on cover sheet for immediate review.
VA Primary Care Provider or schedule a follow-up visit Phone
320-255-6339 A hospital coordinator, representative, or Veteran may call the Primary Care Call Center to schedule a discharge follow-up appointment based on the Veterans’ discharge location. If a discharge follow-up appointment is for a specialty visit, please ask to be transferred to the specific specialty for scheduling.
PHARMACY
St. Cloud VA
Monday - Friday 8:15 a.m. - 6:30 p.m., Saturday 8:30 a.m. - 12:30 p.m.
AudioCare line (for refills on active orders): 855-560-1724
Phone: 320-252-1670 ext. 6991
Fax: 612-725-1255
Community
Find VA Locations | Veterans Affairs for in-network pharmacies.
Veterans must use a VA Urgent/Emergent Formulary or VA Formulary Advisor
Maximum supply of up to 14 days, no refills.
Opioid maximum up to 7 days and state limits apply.
Call IVRE 844-839-6118 for eligibility and call/fax prescription to the pharmacy or Veteran may bring hard copy of prescription.
Optum Billing Information
Veteran ID and date of birth (DOB), Payer ID (VACCN), BIN (004336), Person Code (01), PCN (ADV), and Rx Group (RX4136)