Community Care Provider Coordination Resources
Community Care Provider Coordination Resources
Community Care Provider Coordination Resources
GENERAL INFORMATION
St. Cloud VA Medical Center
4801 Veterans Drive
Saint Cloud, MN 56303
Phone: 320-252-1670
Urgent Care: Daily 8 a.m. – 6 p.m. including Federal holidays and weekends.
Transfer requests to the St. Cloud VA Medical Center, see “Admissions”.
ADMISSIONS
General
Weekends or after hours: 4 p.m. – 8 a.m. 320-255-6340
Community Living Center (CLC)
Monday-Friday 8 a.m.- 4:30 p.m. excluding Federal holidays.
Access Coordinator: Phone: 320-255-6414 Fax: 320-654-7630
Mental Health
24 hours/ 7 days a week
Acute MH 320-654-7615
Residential Rehabilitation Treatment Program (RRTP) 320-255-6390
EMERGENCY CARE NOTIFICATION
24 hours / 7 days a week
Phone: 844-724-7842
OR
Portal: https://emergencycarereporting.communitycare.va.gov/
Emergency Care Notifications Administrative Support
- Veteran's last name beginning with A-M, 320-252-1670, ext. 7252; N-Z: ext. 6581
- Point of contact (POC) for hospital notification and education. See “EMERGENCY CARE NOTIFICATION” as first POC to facilitate communication between VA Interdisciplinary Care Team.
HOSPITAL ADMISSION CARE COORDINATION & DISCHARGE PLANNING
Monday – Friday 7:30 a.m. - 4:30 p.m.
Medical Records
Fax: 320-202-2337 and write “Urgent” on cover sheet for immediate review.
Contact the Veteran’s Primary Care Provider or arrange follow up visits.
Call Center Contact Number: 320-255-6339
- A hospital coordinator, representative, or Veteran may call the Primary Care Call Center to schedule a discharge follow-up appointment based on the Veterans’ discharge location. If a discharge follow-up appointment is for a specialty visit, please ask to be transferred to the specific specialty for scheduling.
DURABLE MEDICAL EQUIPMENT (DME)/PROSTHETICS
- If a provider determines that DME needed is EMERGENT or URGENT to stabilize or decrease the risk of further injury, it is covered under the authorization and can be provided to the Veteran.
- If a provider determines that the DME is not EMERGENT or URGENT then DME/prosthetic orders are faxed to VA and a VA consult is entered, reviewed, and supplied if eligible.
EMERGENCY DEPARTMENT OR HOSPTIAL CLAIMS
Phone: 1-877-881-7618
Website: Community Care claims status
Optum Phone: 1-844-839-6108
PHARMACY
St. Cloud VA
- Monday - Friday 8:15 a.m. - 6:30 p.m., Saturday 8:30 a.m. - 12:30 p.m.
- AudioCare line (for refills on active orders): 855-560-1724
- Phone: 320-252-1670 ext. 6991
- Fax: 612-725-1255
Community
- Find VA Locations | Veterans Affairs for in-network pharmacies.
- Veterans must use a VA Urgent/Emergent Formulary or VA Formulary Advisor
- Maximum supply of up to 14 days, no refills.
- Opioid maximum up to 7 days and state limits apply.
- Call IVRE 844-839-6118 for eligibility and call/fax prescription to the pharmacy or Veteran may bring hard copy of prescription.
- Provide Optum billing information:
- Veteran ID and date of birth (DOB), Payer ID (VACCN), BIN (004336), Person Code (01), PCN (ADV), and Rx Group (RX4136)