Community Care Provider Coordination Resources

CARE COORDINATION & DISCHARGE PLANNING FOR VA PATIENTS

VA Emergency Care Reporting Telephone Number:  844-724-7842

Emergency Care Reporting Portal: https://emergencycarereporting.communitycare.va.gov/

St. Cloud VA Phone Number: 320-252-1670
Transitions Registered Nurse: ext. 5808    

Transitions Social Worker: ext. 7795 OR ext. 5952

ER Records fax number: 320-202-2337

Claims Status Website: https://www.va.gov/COMMUNITYCARE/revenue_ops/claims_status.asp 

Claims Status Phone: 1-877-881-7618

Community Care Network (CCN) Provider Services Region 2: 1-844-839-6108

GENERAL INFORMATION

St. Cloud VA Medical Center

4801 Veterans Drive

Saint Cloud, MN 56303

Phone: 320-252-1670

VA Urgent Care Clinic

Daily from 8 a.m. – 6 p.m. including federal holidays and weekends

VA Primary Care Provider/PACT Teams

Primary Care call center: 320-255-6339

Pharmacy

Monday through Friday 8:15 a.m. - 6:30 p.m. and 8:30 a.m. - 12:30 p.m.on Saturdays

AudioCare line (for refills on active medication orders): 855-560-1724

Telephone: 320-252-1670 ext. 6666

Fax: 612-725-1255

ADMISSIONS 

STCVA MOD:  Saint Cloud Hospital (SCP) Providers may call 320-255-3210.

Weekends:  Call Medical Administrative Assistants via phone: 320-255-6340.

Community Living Center (CLC) For Rehab, Long-Term Care, Or Hospice

Community Living Center Admissions:

Phone: 320-255-6414 

Fax: 320-654-7630

Hospice: All Veterans with a history of service have full-coverage hospice benefits for care to be provided at the VA.

Weekdays: Contact CLC Admissions to confirm residence/rehab status or discuss referral for rehab or hospice.

Weekend/Evening Community Living Center (CLC) Returns/Hospice Admissions:

Case-by-case acceptance of Veterans during “off-tour” times: Admissions are based on the type of care eligibility, and bed availability.

Mental Health

MH Acute Admissions 

Day Tours:  Calls are directed to the Acute Mental Health (MH) Advanced Medical Support Assistant (AMSA), the Acute MH Admit Line is 320-654-7615 320-252-1670 ext. 7615. 

Off Tours (includes holidays):  Call the Medical Administrative Assistant (MAA) at: 320-255-6340.

Residential Rehabilitation Treatment Program (RRTP) Admissions 

Phone: 320-255-6390. 

OTHER SERVICES

Home Care Services

VA Home and Community-Based Care or Home-Based Primary Care programs include:

Phone 320-252-1670 ext. 7327 OR ext. 6243.

Home-Based Primary Care: 320-252-1670 ext. 7056.

(To initiate homecare services Veterans PACT team should be contacted with a referral for service)

IV Antibiotics

To Coordinate IV Antibiotics:

Contact Transition Registered Nurse or Social Worker        

Oxygen and Respiratory Equipment

VA Respiratory Therapy Department including DME needs

Phone: 320-252-1670 ext. 6606

Fax: 320-255-6482

• New home oxygen prescriptions (including oxygen tolerance test)
• Prescription changes to already established oxygen pts. (including oxygen tolerance test)
• A scheduled appointment at the STC VA Pulmonary Clinic for follow up assessment is required (post discharge)
• Contracted oxygen vendor does have a clause stating they have up to 24 hours for set ups, barring weather and other unforeseen issues. They will make every effort to do the set up same day.
• Nebulizer compressor
• CPAP/BIPAP
• Home ventilators
• Trach Supplies

Transportation

Contact the Transportation Coordinator

Monday through Friday 7 a.m. - 3:30 p.m.

Phone: 320-252-1670 ext. 7622