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Community Care Provider Coordination Resources

Community Care Provider Coordination Resources

Community Care Provider Coordination Resources 

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GENERAL INFORMATION

St. Cloud VA Medical Center

4801 Veterans Drive

Saint Cloud, MN 56303

Phone: 320-252-1670

               Urgent Care:  Daily 8 a.m. – 4 p.m. including Federal holidays and weekends.

               Transfer requests to the St. Cloud VA Medical Center, see “Admissions”.

ADMISSIONS

General

Weekends or after hours: 4 p.m. – 8 a.m.  320-255-6340

Community Living Center (CLC)

Monday-Friday 8 a.m.- 4:30 p.m. excluding Federal holidays.

 Access Coordinator:  Phone: 320-255-6414  Fax: 

Mental Health

 24 hours/ 7 days a week

Acute MH  320-654-7615

Residential Rehabilitation Treatment Program (RRTP) 320-255-6390

EMERGENCY CARE NOTIFICATION

     24 hours / 7 days a week

     Phone: 844-724-7842

     OR

     Portal: https://emergencycarereporting.communitycare.va.gov/

Emergency Care Notifications Administrative Support

  • Veteran's last name beginning with A-M, 320-252-1670, ext. 7252; N-Z:  ext. 6581
  • Point of contact (POC) for hospital notification and education. See “EMERGENCY CARE NOTIFICATION” as first POC to facilitate communication between VA Interdisciplinary Care Team.

HOSPITAL ADMISSION CARE COORDINATION & DISCHARGE PLANNING

     Monday – Friday 7:30 a.m. - 4:30 p.m.

     Medical Records

      Fax:  320-202-2337 and write “Urgent” on cover sheet for immediate review.

     Contact the Veteran’s Primary Care Provider or arrange follow up visits. 

Call Center Contact Number: 320-255-6339

  • A hospital coordinator, representative, or Veteran may call the Primary Care Call Center to schedule a discharge follow-up appointment based on the Veterans’ discharge location.  If a discharge follow-up appointment is for a specialty visit, please ask to be transferred to the specific specialty for scheduling. 

DURABLE MEDICAL EQUIPMENT (DME)/PROSTHETICS

  • If a provider determines that DME needed is EMERGENT or URGENT to stabilize or decrease the risk of further injury, it is covered under the authorization and can be provided to the Veteran.
  • If a provider determines that the DME is not EMERGENT or URGENT then DME/prosthetic orders are faxed to VA and a VA consult is entered, reviewed, and supplied if eligible.

EMERGENCY DEPARTMENT OR HOSPTIAL CLAIMS

Phone: 1-877-881-7618

Website: Community Care claims status

Optum Phone: 1-844-839-6108

PHARMACY

St. Cloud VA

Community

  • Find VA Locations | Veterans Affairs for in-network pharmacies.
  • Veterans must use a VA Urgent/Emergent Formulary or VA Formulary Advisor
  • Maximum supply of up to 14 days, no refills.
  • Opioid maximum up to 7 days and state limits apply.
  • Call IVRE 844-839-6118 for eligibility and call/fax prescription to the pharmacy or Veteran may bring hard copy of prescription.
  • Provide Optum billing information:
    • Veteran ID and date of birth (DOB), Payer ID (VACCN), BIN (004336), Person Code (01), PCN (ADV), and Rx Group (RX4136) 

 

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