Contact us
Find phone numbers and contact information at VA Syracuse Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Syracuse health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Syracuse health care.
Mailing address
Syracuse VA Medical Center
800 Irving Avenue
Syracuse, NY 13210-2716
Main phone numbers
Local: 315-425-4400
Toll-free: 888-838-7890
To use TeleType for the Deaf (TTY) services: services: 711
A – F
Acquisition and Materiel Management:
Acupuncture: 2nd Floor - Specialty Clinics,
Agent Cashier:
Alzheimers: 8th Floor,
Audiology: Ground Floor - AG17-
Watertown 2 VA Clinic, 19472 US Route 11, Watertown NY 13601-5367-
COVID-19 Vaccines:
Cancer Care: 1st Floor S-Wing,
Canteen:
Cardiology: Ground Floor GB,
Caregiver Support:
Center for Development and Civic Engagement (CDCE) (Voluntary Service Office):
Chaplain: 1st Floor,
Chiropractic:
Community Living Center: 8th Floor-
Compensation and Pension:
Contracting Services (Small Business Specialist):
DAV/Volunteer Transportation Network:
Dentistry: 910 Erie Blvd. East,
Diabetes: 2nd Floor Specialty Clinics,
Dialysis: 1st Floor S-Wing,
Eligibility:
Eligibility Information:
Environmental Health: Ground Floor CG18,
Environmental Management (EMS):
Ethics Office:
Eye Care:
Facility Management (FMS):
Fee Basis/Fee Service:
Former Prisoner of War Advocate: First floor inside Veterans Service Center,
G – M
General Surgery: 2nd Floor Specialty Clinics,
HIV AIDS: 9th Floor,
Health Benefits Center: 1st floor, room C114 between Team Red and S-Wing,
Home Based Primary Care: 572 S. Salina Street, Syracuse,
Home Health Aide: Building 16,
Human Resources:
Intimate Partner Violence:
Lab and Pathology Services: 1st Floor,
Lesbian, Gay, Bisexual and Transgender (LGBT) Veterans:
MOVE! Weight Management Program: Ground Floor,
Mammography: 2nd Floor - Specialty Clinics,
Medical Center Contact:
Mental Health: 620 Erie BLVD West, Syracuse 13204,
Mental Health Intensive Case Management Program: 620 Erie BLVD West,
Military Sexual Trauma Counseling: 620 Erie Blvd West,
Minority Veterans Program Coordinator:
N – Z
Nutrition and Food Services: First Floor Team Blue and Red, Outpatient Services,
Obstetrics and Gynecology: 9th Floor, C- Wing,
Orthopedics: 2nd Floor,
Otolaryngology (Ear, Nose and Throat (ENT)): 2nd Floor Specialty Clinics,
PTSD: Behavioral Health Outpatient Clinic, 620 Erie BLVD West, Syracuse 13204,
Pain Management: 910 Erie Blvd East, 2nd floor,
Patient Education:
Patient Representative:
Patient Transfers:
Patients Appointments:
Patients Billing:
Pharmacy: 1st Floor,
Physical Medicine and Rehabilitation: 5th Floor 5B,
Podiatry: 2nd Floor - Specialty Clinics,
Police:
Polytrauma Program: Ground Floor CG18,
Primary Care: Blue team A wing; Red team C wing; Womens health clinic second floor, A wing,
Prosthetics and Sensory Aids Service: 5th Floor,
Psychosocial Rehabilitation and Recovery Center: 572 South Salina Street,
Public Affairs:
Radiology and Diagnostic Imaging: 3rd Floor 3A,
Release of Information:
Research:
Social Work:
Spinal Cord Injury and Disorders: 4th floor, S-Wing,
Spine (Orthopedics): 2nd Floor Specialty Clinics,
Substance Abuse: Behavioral Health Outpatient Clinic,
TRICARE Coordinator:
TelCare:
Telehealth: Syracuse VA Medical Center, 2nd Floor, Medical Specialty Clinic,
Transition Care Management Veterans Point of Contact: Ground Floor CG18,
Travel Information/Lounge:
Urology: 2nd Floor - Specialty Clinics,
VA Nurse Helpline: Network-wide,
Valor Inn:
Vascular Surgery: 2nd Floor Specialty Clinics,
Vet Center Program:
Veterans Contact Call Center:
Vision Rehabilitation Services: 2nd Floor - Specialty Clinics,
Voluntary Service - Center for Development and Civic Engagement (CDCE):
Whole Health For Life:
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Syracuse Healthcare System.
Phone: 315-425-2422
Email: jason.robertson3@va.gov
After hours or on weekends, call the operator at 800-792-4334 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Syracuse
Email: VHASYRROI@VA.GOV
Fax:
Mail: Syracuse VA Medical Center
Release of Information Office
800 Irving Avenue
Syracuse, NY 13210-2716
For questions about your request to VA Syracuse
Phone: 315-425-4400, ext. 52441
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Syracuse.
Report an issue
Give us website feedback
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018