Skip to Content

Contact us

Find phone numbers and contact information at VA Tennessee Valley Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Tennessee Valley health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.


Contact Us

Main phone numbers

Local: 615-327-4751 (Nashville VA Medical Center) or 615-867-6000 (Alvin C. York Veterans' Administration Medical Center)
Toll-free: 800-228-4973

To use TeleType for the Deaf (TTY) services: 711

Mailing address

Nashville VA Medical Center
1310 24th Avenue South
Nashville, TN 37212

Alvin C. York Veterans' Administration Medical Center
3400 Lebanon Pike
Murfreesboro, TN 37129

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

To submit a Freedom of Information Act request, email or contact:

Reuben Fowkes




Robbie Braswell




Eric Hawk




Additional FOIA request information

Report an issue

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Report patient privacy incident

To report a computer security incident or privacy incident, email

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Tennessee Valley VA Healthcare System.

Phone: 615-225-2563 or 800-228-4973, ext. 67734

After hours or on weekends, call the operator at 800-228-4973 and ask for the administrator on duty.

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at