Michael Renfrow MPS, MA

In September 2021, Michael B. Renfrow was appointed to the Senior Executive Service in the position of Deputy Executive Director, Tennessee Valley Healthcare System, in Nashville, TN. 

In this role, Mr. Renfrow is responsible for leading the operations and strategy for a large, complex 1A healthcare system with two Medical Centers and 20 outpatient clinics, serving 140,000 Veterans in Tennessee, Kentucky, and Georgia. Tennessee Valley Healthcare System employs over 5,200 employees with an annual budget of over $2 billion.  

Mr. Renfrow has extensive experience in organizational development, change management, customer and employee experience, and strategic planning and has served in various roles at VA since 2006, to include serving in the following roles: Deputy Director, VA Patient Experience Program; Acting Deputy Vice Chairman, VA Board of Veterans’ Appeals; Chief Consultant, VA Patient Experience; Senior Advisor for Safety, Security, and Preparedness Modernization to the VA Assistant Secretary for Operations, Security, and Preparedness; and Deputy Director for Plans, VA Office of Emergency Management. 

Mr. Renfrow is an Air Force Veteran, serving on Active Duty from 2002-2006 and in the Maryland Air National Guard from 2006-2011. 

In his free time, Mr. Renfrow enjoys spending time with his dog, Blanche, traveling, backpacking and mountaineering, and Grizzlies basketball.

CAREER CHRONOLOGY:

2021 – Present          Deputy Executive Director, VA Tennessee Valley Healthcare  System, Nashville, TN.

2023 – 2024                Acting Executive Director, VA Tennessee Valley Healthcare System, Nashville, TN.

2021                              Acting Deputy Vice Chairman, VA Board of Veterans’ Appeals, Washington, D.C.

2019 – 2021                Deputy Director, VA Patient Experience Program, Washington, D.C.

2016 – 2019                Chief Consultant, VA Patient Experience Program, Washington, D.C.

2015 – 2016                Senior Advisor for Safety, Security, and Preparedness Modernization to the VA Assistant Secretary for Operations, Security, and Preparedness, Washington, D.C.

2011 -  2015                Deputy Director for Plans, VA Office of Emergency Management, Washington D.C

2006 – 2010                 Emergency Management Plans Specialist, VA Office of Emergency Management, Washington D.C

EDUCATION:

2021    VA Senior Executive Service Candidate Development Program, Washington, D.C.

2020    Masters of Arts, Organizational Leadership, Gonzaga University, Spokane, WA. 

2014    National Preparedness Leadership Institute, Harvard University, Boston, MA. 

2013    Master of Professional Studies, Strategic Security, George Washington University, 

Washington, D.C.