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Contact us

Find phone numbers and contact information at the Jonathan M. Wainwright Memorial VA Medical Center for frequently requested services like patient representatives, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient representative

If you need help getting care or resolving an issue with VA, get help from one of our trained patient representatives.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Jonathan M. Wainwright Memorial VA Medical Center bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at the Jonathan M. Wainwright Memorial VA Medical Center.

Mailing address

Jonathan M. Wainwright Memorial VA Medical Center
77 Wainwright Drive  |  Walla Walla, WA 99362

Main phone numbers

Local:  509-525-5200
Toll-Free:  888-867-8863

  • Press 1 for pharmacy assistance
      —  The automated message will instruct you to select the following:
               1)  For the automated refill line – press "1"
               2) To speak with someone in pharmacy – press "2"
  • Press 2 to make, change, cancel an appointment or leave a message for your primary care team, behavioral health or specialty care
  • Press 3 to speak with a nurse about a medical condition or problem you are having
  • Press 4 for eligibility and enrollment inquiries
  • Press 5 for billing inquiries
  • Press 6 for MISSION Act inquiries to include eligibility, urgent care, co-payments, insurance  and appeals
  • Press 7 to be connected with the Veterans Crisis Line or dial "988" for immediate assistance
  • Press 8 for PACT Act information
  • Press 0 to speak with an operator

To use TeleType for the Deaf (TTY) services:  dial 711

A – F

See something missing or needs updating? Email the info to

Audiology Service

509-525-5200, ext. 26163

Behavioral Health Service

509-525-5200, ext. 26975 or 23480

Beneficiary Travel

509-525-5200, ext. 26836

Cancer Care Navigation Coordinator

509-525-5200, ext. 27166 or 509-524-1469

Canteen Services

509-525-5200, ext. 26374 or 509-524-1420

Chaplain Service

509-525-5200, ext. 26181

Community Care (Office of) - now known as Office of Integrated Veteran Care

509-525-5200, ext. 23471 or 509-527-3471

Dental Service

509-525-5200, ext. 26320

Dermatology Service

509-525-5200, ext. 26742

Disabled American Veterans (DAV) Transportation

509-525-5200, ext. 26156


509-525-5200, ext. 26952

Foot Care Services

509-525-5200, ext. 26742

Freedom of Information (FOIA) Officer

509-525-5200, ext. 26428 or 509-524-1423

G – M

See something missing or needs updating? Email the info to

Health Care for Homeless Veterans Program


Health Promotion & Disease Prevention

509-525-5200, ext. 26482

Home Oxygen Program

509-525-5200, ext. 26940

Human Resources

509-525--5200, ext. 26453

Infusion Clinic Services

509-525-5200, ext. 26742

Intimate Partner Violence Coordinator

509-525-5200, ext. 26976

Integrated Veteran Care (Office of) - previously known as Office of Community Care

509-525-5200, ext. 23471 or 509-527-3471

Laboratory Service

509-525-5200, ext. 26390 or 509-527-3465

Media Inquiries

509-525-5200, ext. 26520 or 509-386-1117

Military Sexual Trauma Coordinator

509-525-5200, ext. 26976

My HealtheVet Coordinator

509-525-5200, ext. 26464

N – Z

See something missing or needs updating? Email the info to

Office of Community Care - now known as Office of Integrated Veteran Care

509-525-5200, ext. 23471 or 509-527-3471

Optometry Service

509-525-5200, ext. 23454

Patient Advocate/Representative

509-525-5200, ext. 26723

Patient Safety Manager

509-525-5200, ext. 26756

Pharmacy Service

509-525-5200, Press 1, then 2
(Use the automated refill line or speak with pharmacy personnel)

Physical Therapy Service

509-525-5200, ext. 26932

Police Service

509-525-5200, ext. 26193 or 26194  |  509-527-6135

Post 9/11 Military 2VA Program

509-525-5200, ext. 27124

Privacy Officer

509-525-5200, ext. 26428 or 509-524-1423

Prosthetics and Sensory Aids

509-525-5200, ext. 26257

Public Affairs Officer

509-525-5200, ext. 26520 or 509-386-1117

Pulmonary Function Clinic

509-525-5200, ext. 26939

Radiology Service

509-525-5200, ext. 26397 or 509-527-3466

Release of Information

509-525-5200, ext. 26863 or 509-527-3460

Respiratory/Sleep Lab (scheduling)

509-525-5200, ext. 26330

Sleep-CPAP Clinic (supplies)


Suicide Prevention Coordinator/Program

509-525-5200, ext. 26969
For emergencies, please contact the Veterans Crisis Line at 988 (press 1 to speak with a Veteran)

Travel (also known as Beneficiary Travel)

509-525-5200, ext. 26836

Traveling Veteran Coordinator

509-525-5200, ext. 26887

Urology Service

509-525-5200, ext. 26742

Veterans Transportation Service

509-525-5200, ext. 21424 or 509-524-1424

Visual Impairment Services Team (VIST)

509-525-5200, ext. 26255

Voluntary Services (also Center for Development & Civic Engagement - CDCE)

509-525-5200, ext. 26285

Women Veterans Program Manager

509-525-5200, ext. 27159

Wound Care

509-525-5200, ext. 26742

Media and press

The Public Affairs Office can assist local media with queries, interview requests, and expert information relating to the Jonathan M. Wainwright Memorial VA Medical Center. Members of the media are required to contact Public Affairs Officer, Linda Wondra, to arrange for either an in-person or virtual interview.

Phone: 509-525-5200, ext. 26520 or 509-386-1117  (cell)

Patient privacy is important to us, as outlined by the 1996 Health Insurance Portability and Accountability Act (HIPAA). The Public Affairs Office will assist with granting interviews whenever possible. Media access may be limited or denied to any area of the main facility or outpatient clinics at the discretion of the medical center director, a patient's health care team, or the Public Affairs Office.

If a request cannot wait until regular work hours, contact Linda Wondra, Public Affairs Officer, at 509-386-1117 for any media inquiries that occur after hours or on weekends.  Otherwise, contact the operator at 509-525-5200 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by the Jonathan M. Wainwright Memorial VA Medical Center

Fax:  509-524-1438

Jonathan M. Wainwright Memorial VA Medical Center
Release of Information
77 Wainwright Drive
Walla Walla, WA 99362

For questions about your request to Jonathan M. Wainwright Memorial VA Medical Center

Phone: 888-687-8863, ext. 26428

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181