The big switch has happened, and the Walla Walla VA is now live on VA’s new electronic health record (EHR) as of March 26 – right on schedule.
We are excited for this new journey and have worked hard for some time to be prepared for this momentous event. For our Veterans, health care needs should be seamless; they will continue to get the quality care they deserve.
Here’s important information to help our Veterans stay connected with us:
Veterans will now use My VA Health
For Veterans who have been using VA’s patient portal My HealtheVet, they will now use the VA’s NEW patient portal, My VA Health, to access their records and prescriptions for their Walla Walla VA health care needs. To access the new portal, use any of these three accounts: Premium DS Logon account, Premium My HealtheVet account or a Verified ID.me account. Please note that My VA Health will require a person to enable multifactor authentication to log in.
Didn’t get upgraded prior to the switch or need to sign up? It’s easy to do – just go to www.bit.ly/MHV-Upgrade and follow the instructions. For any assistance navigating these updates, contact either:
- Pamela Castoldi (M-F 8 a.m. to 4:30 p.m.) at 509-525-5200, ext. 26464.
- The national My VA Health support number at 888-444-MYVA or 888-444-6982. Online chat is available within My VA Health from 8 a.m. to 5 p.m. CT (6 a.m. to 3 p.m. PT).
Don’t use My HealtheVet/not a computer user?
For those who do not have access to or use a computer, they are not required to learn or use this new online patient portal. They can still schedule appointments or contact their provider team via the phone, and refill prescriptions either by phone or mailing in the refill slip. How Veterans access their health care has not changed.
Confirm your contact information
Be sure to check contact information, address, phone number and email address when logging into the new patient portal or a Veteran can check their profile at www.va.gov/profile/personal-information.
Veterans are encouraged to bring any third-party insurance card to their next appointment with their VA provider. We want to ensure we have the all the correct information on file. For more information, visit Walla Walla VA’s website at www.bit.ly/VAWW-MyVAHealth. You can find a helpful user guide is at www.bit.ly/MVH-User-Guide.
My VA Health Training Sessions
For those who might need a little help or want to learn how to use the new patient portal, Veteran education sessions are being planned for all locations.
The first session is planned for Wed., March 30 from 11 a.m. to 1 p.m. at the VFW Post #992 (102 N. Colville St., Walla Walla, WA). No registration is needed to attend; just show up anytime between these times. Additional training sessions for both the Walla Walla area and other locations are being planned and will be announced soon.
Our Veterans’ health care needs are the highest priority for us at the Walla Walla VA. Let us help you stay healthy. For more information or additional questions, please contact Linda Wondra, Public Affairs Officer at 509-386-1117. And follow the Walla Walla VA on social media: www.facebook.com/vawallawalla, www.twitter.com/vawallawalla and www.instagram.com/vawallawalla.