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Patient advocates

The patient advocates at VA West Palm Beach health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.

Care we provide at VA West Palm Beach health care

Our patient advocates work hard to make sure you receive the best possible care. They offer help with:

  • Patient concerns with the care team
  • Advocating for patient and family rights

Steps to Solving Your Problems and Concerns

The West Palm Beach VA Healthcare System exists to ensure America’s Veterans and their families receive the
healthcare, support and recognition they have earned in service to our nation. Veterans and their families come
first and customer service is based on doing what is right for patients. Our commitment to your health care is
reflected in these Veteran Healthcare Service Standards.

Staff Courtesy

We will treat you, your family and significant others with courtesy and dignity throughout every aspect of your treatment.

Timeliness / Access

We will provide you with timely and convenient access to healthcare.

One Provider

One health care team will be in charge of your care and ensure coordination of your care among and between services.

Respect for Patient Preferences

We will involve you, your family and significant others in decisions about your healthcare.

Physical Comfort

We will strive to meet your pain management and physical comfort needs.

Emotional Needs

We will provide support to meet your emotional needs.

Overall Coordination of Care

We will take responsibility for providing seamless coordination of your care within other VA facilities, as well as in non-VA facilities and organizations

Patient Education

We will strive to provide written and oral information and education about your healthcare that you, your family and significant others can understand.

Family Involvement

We will provide opportunities to involve your family and significant others in your care when appropriate.

Connect with a patient advocate

Beverly_Ries

Beverly Ries

Patient Advocate

VA West Palm Beach health care

Phone:

Carrie_Wallace

Carrie Wallace

Patient Advocate

VA West Palm Beach health care

Phone:

  • Learn more about how patient advocates support Veterans at VA and what the process of working with one is like.

  • Learn about your rights and responsibilities as a patient at VA.

  • Learn about your rights and responsibilities as a family member who may be helping a Veteran make decisions about their care.

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