Contact us
Find phone numbers and contact information at VA Western New York Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Western New York health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Western New York health care.
Mailing address
Buffalo VA Medical Center
3495 Bailey Avenue
Buffalo, NY 14215-1129
Main phone numbers
Local: 716-834-9200
Toll-free: 800-532-8387
To use TeleType for the Deaf (TTY) services: 711
A – F
Biomedical Engineering 862-7978 after 4:30 p.m.
Engagement Office Main 862-7308
Engineering Administrative Officer 862-7368
Engineering Projects 834-9200 X5463
Maintenance & Operations 862-6396 or 862-6792
Buffalo Facilities Assistant 862-6501
Buffalo Boiler Plant 862-6792 24 hours/day
Batavia Maintenance & Operations
Batavia Facilities Assistant
Boiler Plant Batavia
Environmental Management Services
(EMS) Manager 862-6397 8:00am – 4:30pm 364-5195
Asst. Manager 862-8873 8:00am – 4:30pm 380-9164
Program Support 862-6398 - 7:00am – 3:30pm
Housekeeping 862-6372/6373 24 hours/day Pager 2660
Laundry Plant 862-5576 5:00am – 2:30pm 862-6372
Grounds/Transportation 862-7854 5:00am – 3:30pm 862-3232 (AOD)
Fleet Manager 862-8834 7:00am – 3:30pm 913-8666
Interior Design 862-8542 8:00am – 4:30pm
Batavia EMS/Grounds
G – M
Green Environmental Management (GEMS) Main 862-6018 8:00am - 4:30pm 713-7432
Health Information Management (HIM) Main 862-3206 7:30am – 4:00pm Drop box in the Release of Information 862-6303 7:30am – 4:00pm outpatient lobby
Logistics Main 862-6395 7:00am - 3:30pm Warehouse 862-5251 7:00am - 3:30pm Manager 862-6394 7:00am – 3:30pm
N – Z
Nutrition & Food
Service Main 862-6339 7:30am – 4:00pm
Buffalo Kitchen 862-5539 5:30am – 7:00pm
Buffalo Clinical 862-5506 7:30am – 4:00pm
Batavia Kitchen & Clinical
Outpatient Service Line
Team Buffalo & Batavia
Police Buffalo Main 862-8747 24 hours/day Batavia Main
Privacy Office Main 862-6301 7:00am – 4:30pm FOIA 862-7204 7:30am – 5:00pm
Public Affairs Main 862-8754/3 7:00am – 4:30pm
Records Management Main 862-6763 7:00am - 3:30pm
Safety Main 862-2501 7:00am - 3:30pm
Emergency Management 468-2798 7:00am - 3:30pm 468-2798
Veterans Service
Center Beneficiary Travel 862-8761 7:30am – 4:00pm 862-3232
Bed Control/ AOD 862-3232 8:00am – 4:30pm 862-3232
Details 862-8894 8:00am – 4:30pm 862-8894
Enrollment/Eligibility 862-8829 8:00am – 4:30pm 862-3232
Voluntary Services Buffalo Main 863-7116 8:00am – 4:30pm
Batavia Main
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Western New York Healthcare System.
Phone: 716-862-8754
Email: Joseph.Sarzyniak@va.gov
After hours or on weekends, call the operator at 716-834-9200, ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Western New York Healthcare System
Email: Email is not considered a secure way of providing records or requests. Records will not be transferred by email. We can only accept records via fax, in person, or by regular mail.
Fax:
Mail:
VA Western New York Healthcare System
Release of Information Office
3495 Bailey Avenue
Buffalo, NY 14215-1129
For questions about your request to VA Western New York Healthcare System
Phone:
Additional FOIA request information
- See the Veterans Health Administration section on the VA Freedom of Information Act page.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018