Contact us
Robert J. Dole VA Medical Center mailing address and phone directory, plus links to frequently used services.
Mailing Address
Robert J. Dole VA Medical Center
5500 E. Kellogg Drive
Wichita, Kansas 67218
Speak to the Director
If you would like to communicate with the Medical Center Director, please feel free to click on the link below. You'll need to download the PDF document, fill it out, then click the submit button to generate an e-mail.
INSTRUCTIONS:
- Click on the link below.
- Save this document to your computer.
- Once you've saved it to your computer, open the document
from your computer. - Fill out all the information you'd like to provide.
- Click the "Submit/Send" button at the bottom right - this will
open your e-mail system used by your computer. - When you click "send" from your e-mail, the document will
be sent.
Phone Directory
Dole VA Main Phone Number
Press 1: Pharmacy
Press 2: Make, Change, or Cancel Appointments
Press 3: Speak to a Triage Nurse
Press 6: Eligibility
Press 8: Billing
Press 0: Operator
Toll-free
888-878-6881, then press 0.
TeleType (TTY) services
Dial 711
A – F
24/7 service (VA Health Connect)
Press '1' for Pharmacy
Press '2' for scheduling
Press '3' to talk to a nurse
Ambulatory Care, Medicine, and Surgery Services Unit (formerly Specialty Care)
Audiology
Direct Line:
Behavioral Health
Direct Line:
In case of emergencies, dial 911.
Veterans Crisis Line: Dial 988, then press 1.
Billing
Caregiver Support
Center for Development and Civic Engagement (formerly Volunteer Services)
Chaplaincy
Clinical Contact Center (VA Health Connect 24/7 service)
Press '1' for Pharmacy
Press '2' for scheduling
Press '3' to talk to a nurse
Decedent Affairs (also known as Survivors Assistance Memorial Support (SAMS))
Dodge City Community-Based Outpatient Clinic (CBOC)
Direct:
Domiciliary Substance Use Disorder (DOM-SUD) Treatment Program
Eligibility
Emergency Department
Call 911
Escort
Eye Clinic
Eyeglass Shop (for filling eyeglass prescriptions)
G – M
Hays Community-Based Outpatient Clinic (CBOC)
Direct:
Health Connect (24/7 service)
Press '1' for Pharmacy
Press '2' for scheduling
Press '3' to talk to a nurse
Home-Based Primary Care
Homeless Veterans National Call Center
1-877-4AID VET
Callers will be connected with a trained operator and linked to the nearest VA homeless program.
Hospital Palliative Care Unit (HPCU)
Hutchinson Community-Based Outpatient Clinic (CBOC)
Direct:
Intensive Care Unit (ICU)
Medical Foster Home
Military Sexual Trauma (MST)
Direct Line:
N – Z
Occupational Therapy (OT)
Parsons Community-Based Outpatient Clinic (CBOC)
Direct:
Pharmacy Prescription Refill Line
Physical Therapy (PT)
Public Affairs Officer (PAO)
Release of Information (ROI)
(Veterans with last names starting with A-K):
(Veterans with last names starting with L-Z):
Salina Community-Based Outpatient Clinic (CBOC)
Direct:
Substance Abuse Residential Rehabilitation Treatment Program
Survivors Assistance Memorial Support (SAMS) (formerly Decedent Affairs)
Transitional Living Center (TLC)
Transportation
Travel Pay
Triage Nurse Line
VA Health Connect (24/7 service)
Press '1' for Pharmacy
Press '2' for scheduling
Press '3' to talk to a nurse
VA Police
Non-Emergency:
Emergency:
Veterans Crisis Line
Dial 988, then press 1.
Veteran Experience Office
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Wichita health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Media and Press Inquiries
The Public Affairs Office can assist local media with queries, interview requests, and expert information about the Robert J. Dole VA Medical Center.
Phone: 316-685-2221, ext. 53220
After hours or on weekends, call the Main Line at 316-685-2221, press 0, then ask for the health administrative specialist on duty (HOD).
Submit a request under the Freedom of Information Act (FOIA)
You have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Wichita
Email: RJDFOIAOffice@va.gov
Fax: Currently unavailable
Mail:
Robert J. Dole VA Medical Center
RJDVA FOIA Office
5500 E. Kellogg Dr.
Wichita, KS 67218
For questions about your request to VA Wichita
Phone:
Additional FOIA request information
See the Veterans Health Administration section on the VA Freedom of Information Act page.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181