Alicia Miller

Appointed to the role in May 2022, she provides executive oversight of the medical center’s operational performance, strategic initiatives, and resource management for a Level 1C facility serving approximately 29,000 Veterans through six community-based outpatient clinics with a workforce of more than 1,500 employees.

Ms. Miller has more than 20 years of leadership experience within the Veterans Health Administration (VHA), serving in executive roles across multiple Veterans Integrated Service Networks (VISNs) and highly complex healthcare systems. In April 2023, she was selected as Interim Executive Medical Center Director of the William S. Middleton Memorial Veterans Hospital in Madison, Wisconsin, where she led operations for a Level 1B medical center and six outpatient clinics serving nearly 95,000 Veterans throughout south-central Wisconsin and northwestern Illinois.

Throughout her career, Ms. Miller has served in numerous executive leadership assignments, including Acting Chief Operations Officer at the Fayetteville VA Medical Center in North Carolina and Acting Deputy Executive Medical Center Director at the Washington DC VA Medical Center. In these roles, she led strategic operations, organizational performance, resource management, and enterprise-wide improvement initiatives within complex healthcare environments.

Prior to joining the Robert J. Dole VA Medical Center, Ms. Miller served as Associate Director for Outpatient Services/Chief Operations Officer at the Biloxi VA Medical Center. She also held executive staff positions as Executive Assistant to the VISN Director, supporting oversight of healthcare services for approximately 500,000 Veterans across Texas and portions of Oklahoma and New Mexico; Executive Assistant to the VISN Chief Medical Officer, supporting care delivery for approximately 600,000 Veterans throughout Alabama, Georgia, and South Carolina; and Executive Assistant to the Director of the Augusta VA Medical Center.

Ms. Miller began her VA career in 2004 as an Administrative Fellow at the Oklahoma City VA Medical Center following an internship with the Network Office in Mesa, Arizona. She earned a Master of Health Administration and Policy from the University of Oklahoma.

A dedicated leader, mentor, and executive coach, Ms. Miller is a graduate of the VA Health Care Leadership Development Program and a certified Change Management Practitioner. She serves as a member of the National Associate Director Advisory Board and the American College of Healthcare Executives (ACHE). She is also a proud member of Delta Sigma Theta Sorority, Incorporated.

Ms. Miller is recognized for her commitment to operational excellence, workforce development, innovation, and advancing high-quality healthcare for America’s Veterans.