Find phone numbers and contact information at VA Wilmington Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
VISN 4 RN clinical contact center
If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.
Access your medical records online or request a copy of your records from our Release of Information office.
Pay your VA Wilmington health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Wilmington health care.
Wilmington VA Medical Center
1601 Kirkwood Highway
Wilmington, DE 19805
Main phone numbers
To use TeleType for the Deaf (TTY)services: dial 711.
Anticoagulation Management & Education
800-461-8262 Ext. 3601
800-461-8262 Ext. 5252
Cancer Care Coordinator
800-461-8262 Ext. 4702
Care Giver Support Program
800-461-8262 Ext. 4764
Care in the Community (Non-VA Care)
800-461-8262 Ext. 5433 | 4592
800-461-8262 Ext. 5283
Diabetes Education and Management
800-461-8262 Ext. 4630
800-461-8262 Ext. 5209
Environment Health Registry for Veterans
800-461-8262 Ext. 4190
800-461-8262 Ext. 4665
Geriatrics and Extended Care
800-461-8262 Ext. 4679
National Veterans Crisis Line
Phone, Online Chat, or Text
800-273-8255 Ext. Press 1
Non-VA Care (Care in the Community)
Nutrition and Food Services
800-461-8262 Ext. 7778
800-461-8262 Ext. 4270
Pharmacy - Prescription Refills
Automated Refill Line
Prosthetics & Sensory Aids Service
800-461-8262 Ext. 5343
800-461-8262 Ext. 5389
Smoking Cessation Services
800-461-8262 Ext. 4662
Suicide Prevention Coordinator
800-461-8262 Ext. 4805
800-461-8262 Ext. 5928
800-461-8262 Ext. 4814
Traveling Veteran Program
800-461-8262 Ext. 4488 or 7859
Weight Management Program (MOVE!)
800-461-8262 Ext. 5595
800-461-8262 Ext. 7600
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Wilmington Health System.
After hours or on weekends, call the operator at 800-461-8262 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Wilmington
Department of Veterans Affairs
Claim Intake Center
P.O. Box 4444
Janesville, WI 53547-4444
For questions about your request to VA Wilmington
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to firstname.lastname@example.org instead of VA Wilmington.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email email@example.com.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Support for Law Enforcement and First Responders
National 24-hour VA Hotlines
The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.
• Call 1-800-273-8255 and Press 1, 24/7.
• Chat online at https://www.veteranscrisisline.net/get-help-now/chat/
• Text to 838255
Homeless Hotline: 877-424-3838
24-hour Services at Medical Center
VA Police Dispatch: 302-994-2511, Ext. 5280
Emergency Department Triage: 302-994-2511, Ext. 5209
Emergency Department Front Desk: 302-994-2511, Ext. 5219
Emergency Department Front Desk: 302-994-2511, Ext. 4815
After Hours Nurse Triage Call Center: 302-994-2511, Ext. 3
Hospital based Resources
Monday - Friday 8:00 A.M. - 4:00 P.M.
Suicide Prevention Coordinators
New Castle County: Kent Johnson, LCSW, 302-275-5676
Kent & Sussex County: April Filiaggi, LCSW, 302-354-7052
New Jersey: Matthew Jacobs, LCSW, 302-300-6570
Veteran Justice Outreach
New Castle, DE, Salem, NJ: John Walter, LCSW, VJO Specialist, 302-379-2085
New Jersey & Delaware: Barbara Gibbons, LCSW, VJO/HCRV Specialist, 302-287-1286
Kent & Sussex Counties, DE: David Parsons, LCSW-C, VJO Specialist, 302-274-8156
Atlantic, Cumberland & Cape May Counties, NJ: J. Jake Sanders, LCSW, VJO Specialist, 302-518-3729
NJ & DE: Althea Hall, LCSW, 302-588-3290
NJ & DE: Brian Wayland, LCSW, 302-994-2511, Ext. 7726
NJ & DE: Henry Tucker, LCSW, 302-994-2511, Ext. 4663
Mental health clinic: 302-994-2511, Ext. 4805
NJ & DE: Anne Brown, NP, 302-994-2511, Ext. 4976
NJ& DE: Melissa Stoops, RN, 302-994-2511, Ext. 4846
Community Based Outpatient Clinics
Monday – Friday 8:00 A.M. - 4:00 P.M.
Kent County, Dover, DE: 302-994-2511, Ext. 2400
Sussex County, Georgetown, DE: 302-994-2511, Ext. 2300
Cumberland County, Vineland, NJ: 302-994-2511, Ext. 6500
Atlantic County Northfield, NJ: 302-994-2511, Ext. 2800
Cape May County Cape May, NJ: 302-994-2511, Ext. 2580
NJ & DE: Charles Wilson, 302-994-2511, Ext. 4330
NJ & DE: Diane Wilson, 302-994-2511, Ext. 5436
Privacy and FOIA Officer
NJ & DE: Doug Pollock, 302-994-2511, Ext. 4740
Regional Office Information
Regional Office, Appointment Scheduling: 302-994-2511, Ext. 4845
Regional Office, General Inquiries & Status Updates, contact the VA National Call Center: 1-800-827-1000
Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more. www.cem.va.gov