Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Wilmington health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Wilmington health care.

Mailing address

Wilmington VA Medical Center
1601 Kirkwood Highway
Wilmington, DE 19805

Main phone numbers

Local: 302-994-2511
Toll-free: 800-461-8262

To use TeleType for the Deaf (TTY)services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Wilmington Health System.

Phone: 302-994-2511, ext. 5389
Email: pao.wilmington@va.gov

After hours or on weekends, call the operator at 800-461-8262 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Wilmington

Fax: 1-
Mail:
Department of Veterans Affairs 
Claim Intake Center 
P.O. Box 4444
Janesville, WI 53547-4444

For questions about your request to VA Wilmington

Phone: 302-994-2511 or 800-461-8262

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Wilmington.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email pao.wilmington@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

The Joint Commission encourages anyone who has concerns or complaints about the safety and/or quality of care to bring those concerns or complaints first to the attention of the hospital’s management, which may lead to an immediate resolution of the matter.

The Joint Commission will maintain your name as confidential information and forbids accredited hospitals from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint
Phone: (800) 994-6610
Fax: 
Email: complaint@jointcommission.org

Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for Law Enforcement and First Responders

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

 • Call 988 then Press 1, 24/7.

 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/ 

 • Text to 838255

Homeless Hotline:

24-hour Services at Medical Center

VA Police Dispatch:

Emergency Department Triage:  Ext. 5209

Emergency Department Front Desk:  Ext. 5219

Emergency Department Front Desk:

After Hours Nurse Triage Call Center:  Ext. 3

Hospital based Resources

Monday - Friday  8:00 A.M. - 4:00 P.M.

Suicide Prevention Coordinators

New Castle County: Joni Newby, LCSW

Kent & Sussex County: April Filiaggi, LCSW

New Jersey: Lauren Ruef, LCSW

Veteran Justice Outreach

New Castle, DE, Salem, NJ: John Walter, LCSW, VJO Specialist, 302-379-2085

New Jersey & Delaware: Barbara Gibbons, LCSW, VJO/HCRV Specialist, 302-287-1286

Kent & Sussex Counties, DE: David Parsons, LCSW-C, VJO Specialist, 302-274-8156

Atlantic, Cumberland & Cape May Counties, NJ: J. Jake Sanders, LCSW, VJO Specialist, 302-518-3729

Homeless Outreach

 Darin Bishop, LCSW, HCHV Outreach Coordinator, New Castle County, Delaware,  (Available during regular business hours)

Lisa Lincoln LCSW, HCHV Coordinator, Southern Delaware,  (Available during regular business hours)

Ariadne Devizio, LCSW, HCHV Coordinator, New Jersey,  (Available during regular business hours)

Recovery Clinic

 Brian Wayland, LCSW,  Ext. 7726

Henry Tucker, LCSW,  Ext. 4663

Mental health clinic:

Women’s’ Health Clinic

800-461-8262 Ext. 4948

Community Based Outpatient Clinics

Monday – Friday 8:00 A.M. - 4:00 P.M.

Kent County, Dover, DE:

Sussex County, Georgetown, DE:

Cumberland County, Vineland, NJ:

Atlantic County Northfield, NJ:

Cape May County Cape May, NJ:

Patient Advocates

Mark Taylor,

Charles Wilson, 

Dianne Bowen,

Adaliz Rivera,

Privacy and FOIA Officer

Doug Pollock,

Regional Office Information

Regional Office, Appointment Scheduling:  Ext. 4845

Regional Office, General Inquiries & Status Updates, contact the VA National Call Center: 1-

Cemetery Information

Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more.  www.cem.va.gov

Delaware Veterans Memorial Cemetery - New Castle County

Barbara Cooke, Cemetery Manager Phone:   FAX:

Delaware Veterans Memorial Cemetery - Sussex County

Gregory Bee, Cemetery Administrator Phone: FAX: