Contact us
Find phone numbers and contact information at VA Indiana Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more. If you need to reach an area, call 317-554-0000 and operators will direct you to the appropriate section. If you'd like to schedule an appointment, call (317) 988-1772. If you are in crisis, or know someone who is, please call 800-273-8255 and select 1, or text 838255. More information at veteranscrisisline.net
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Need to make an appointment?
The Indianapolis VAMC Patient Response Center (PRC) is a centralized scheduling center for your primary care provider and some specialties. Call
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Indiana health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Enroll in VA Health Care
Register to get care at one of our VA Indiana health care facilities. Not yet enrolled in VA health care? We can help you apply in person or get started online.
Schedule Transportation to VA Health Care facility
The VTS program assists Veterans (both inpatients and outpatients) with transportation needs to appointments at the Indianapolis VA Medical center and its community-based clinics.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Indiana health care.
Mailing address
Richard L. Roudebush VA Medical Center
1481 West 10th Street
Indianapolis, IN 46202
Main phone numbers
Local: 317-554-0000
Toll-free: 888-878-6889
To use TeleType for the Deaf (TTY) services: 711
A
Admissions
Appointments (Community Care Scheduling)
Appointments (VA)
Audiology
B
Beneficiary Travel Claims
Billing and Insurance
Billing for Community Care
Blood Draw
Bloomington VA Clinic
Bloomington VA Mental Health Clinic
Blue Clinic
Bronze Clinic
Brownsburg VA Clinic
C
Campus Police (RL VAMC)
Cancer Center
Communications Office
Community Care Scheduling
Chaplain Services
Clinics (Blue, Bronze, Gold, Green, Purple)
Community Care Billing
Compensation and Pension (C&P)
COVID-19 Vaccines
D
E
Eligibility/Enrollment
Emergency Admissions
317-988-2539
(if there is no answer, dial 317-988-4531)
Environmental Health Coordinator
F
Freedom of Information Act (FOIA)
G
H
Health Benefits
Healthy Living Clinic
Hematology/Oncology
Homeless Veterans
Hospital Admissions
Human Resources
I
J
K
L
M
Martinsville VA Clinic
Media Queries
Medical Records
Mental Health Call Center
Military Sexual Trauma (MST)
My HealtheVet Help
N
O
P
Palliative Care
Patient Advocate
Patient Information
Patient Response Center
Pharmacy
Police (VAMC Campus)
Public Affairs and Media
Purple Clinic
Q
R
Registration
Registry Exams Scheduling
Rehabilitation
Religious Services
Report Patient Quality of Care Concerns
Visit the Joint Commission page
Research
S
Scheduling (Community Care Appointments)
Shelbyville VA Clinic
Sleep Program
Suicide Prevention
Surgery
T
Telehealth
Terre Haute VA Clinic
Transportation Services
Travel Claims
U
V
VA Video Connect
Vet Center (Local Agency)
Vet Go
Veteran Outreach
Veterans House
Veteran Service Officer
Veterans Transportation Service
Volunteer Services
W
Wakeman VA Clinic
Wheelchair Clinic
Women's Health Program Manager
Women's Clinic
X
Y
Z
Media inquiries
The Public Affairs Office can assist media with queries, interview requests and information about the VA Indiana Healthcare System.
Phone: 317-988-3497
Cell: 317-224-8133
Email: mark.turney@va.gov
After hours or on weekends, call the operator at 888-878-6889, Option ‘0.’ Ask live operator to be transferred to the on-duty administrator.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Indiana health care
Phone: 317-988-2326
Fax: 317-988-3160 (Veterans, insurance, attorneys)
Fax: 317-988-5484 (for Providers)
Mail:
Richard L. Roudebush VA Medical Center
Attn: Release of Information
1481 West 10th Street
Indianapolis, IN 46202
For questions about your request to VA Indiana
Phone: 317-988-2326
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Indiana.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at indpao-media@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: Joint Commission-Complaints
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018