Performance dashboard

Last updated June 17, 2024

VA.gov at a glance

VA.gov at a glance definitions

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

VA.gov service definitions

Total users: The total count of users who have visited VA.gov over the last 30 days and used service lines such as health care, education, pension, etc.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health care

Data is from the previous 30 days

Total users

1,280,219 Up 8% compared to last year

User satisfaction

67.2%

Tool	Transactions
Schedule and view VA appointments online	58,503
Apply for health care benefits	11,909

Education

Data is from the previous 30 days

Total users

593,418 Down 1% compared to last year

User satisfaction

50.0%

Tool	Transactions
Check Post 9/11 GI Bill benefits	97,637
Apply for education benefits as an eligible dependent	14,563
Manage education benefits	10,503
Apply for education benefits	7,474
Manage education benefits as an eligible dependent	2,148
Apply to use transferred education benefits	891
GI Bill® School Feedback Tool	103
Apply for VET TEC	5

Pension & fiduciary

Data is from the previous 30 days

Total users

133,124 Down 5% compared to last year

User satisfaction

59.1%

Tool	Transactions
Apply for Veterans Pension benefits	801

Disability

Data is from the previous 30 days

Total users

1,097,371 Down 9% compared to last year

User satisfaction

49.9%

Tool	Transactions
Check VA claim or appeal status	3,647,817
File for disability compensation	55,579

Burials & memorials

Data is from the previous 30 days

Total users

104,348 Down 10% compared to last year

User satisfaction

84.4%

Tool	Transactions
Apply for pre-need eligibility determination	3,337
Apply for burial benefits	1,463

Profile & records

Data is from the previous 30 days

Total users

812,828 Up 8% compared to last year

User satisfaction

48.1%

Tool	Transactions
Download VA benefits letters	346,222
Update contact information & preferences	95,164
Update direct deposit information	28,048