VHA Office of Community Care
Veterans enrolled in the Veterans Choice Program (VCP) can work directly with the Department of Veterans Affairs (VA) to resolve debt collection or adverse credit reporting resulting from inappropriate or delayed billing by calling the Community Care Call Center at 877-881-7618 (Monday–Friday, 9 a.m. to 5 p.m., EST). For general VCP billing questions, Veterans can call 866-606-8198 (Monday–Friday, 8 a.m. to 7 p.m., EST). Additional details can be found on Fact Sheet 20-08: VA Community Care – Choice Program Billing Issues.
For regular billing outside the Veterans Choice Program, VA bills eligible Veterans' private health insurance for nonservice-connected conditions which can be used to offset copayments that VA may charge.
The following options are available for Veterans who have a question about their VA bill or VA patient statement:
- In person: A Veteran can speak directly with facility revenue staff located in every VA Medical Center (VAMC) or at an off-site location. To find out where the billing or facility revenue office is located, Veterans may inquire at the VAMC information desk, ask the operator, or call their respective VAMC information line. Veterans who wish to make a payment on their VA account in person may do so at their local VAMC agent cashier’s office.
- By phone: Veterans may call 866-400-1238 (Monday–Friday, 8 a.m. to 8 p.m., EST) for billing assistance. Customer service representatives have full access to Veteran accounts.
- Online: Veterans may also pay their VA account balance by credit card or check at https://www.pay.gov/.
- By mail: Veterans may pay their bill by sending their payment to the address on their patient statement.