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Billing

Make a Payment

You can pay online, by phone, in person at your local VA medical facility, or by mail.

Avoid late fees

Pay your balance in full by the due date on the initial billing statement to avoid late charges, interest, and/or collection actions.

Get Financial Help

If you are experiencing a financial hardship, learn about options that maybe available.

Understand Your Bill

If you need help understanding your bill, call the VA Health Resource Center at 866-400-1238 or visit Understanding Your VA Patient Statement.

Understanding Your VA Patient Statement

Pay My Bill

By Phone: 888-827-4817

In Person: Pay at your local VA Medical Center’s Agent Cashier’s Office

By mail: Pay by check or money order made payable to “VA.” Be sure to include the account number and payment stub. Submit to:

Department of Veterans Affairs
P.O. Box 530269
Atlanta, GA 30353-0269

Online: Pay directly from your bank account, by debit card, or credit card at the Pay.gov website

Pay.gov website

Pay by Check or Money Order

You can pay your bill by check or money order in person at your local VA medical center or by mail.

  • Make the check or money order payable to “VA”
  • Include the account number and payment stub
  • Go to the nearest VA medical center’s Agent Cashier’s Office or mail your payment to the following address:

    Department of Veterans Affairs
    P.O. Box 530269
    Atlanta, GA 30353-0269

IMPORTANT: Your check can be deposited through either a one-time electronic fund transfer or as a check transaction. If VA makes an electronic funds transfer, funds may be withdrawn from your account on the same day as we process your payment and you will not receive your check back from your bank.

Late Charges

VA is required by law to assess late charges, including interest and administrative fees, on payment balances that remain unpaid 30 days after the first statement date. After 30 days, interest and administrative charges will continue to accumulate until the balance is paid in full or a repayment plan is in place.

NOTE: Rates for interest and administrative charges are established by VA on an annual basis.

If a repayment plan is established and an installment is not received by the expected payment due date, the monthly administrative cost or collection fee will be charged until the balance is paid. Other costs may be added to the balance if collection actions become necessary.

Learn about repayment plans

Disputes

You have the right to dispute a copayment charge or amount by written request. To avoid late charges, submit your dispute within 30 days of receiving your bill.

How to Submit a Dispute

  • Write a letter explaining why the copayment charge or balance may not be correct.
  • Write “Billing Dispute” on the envelope.
  • Submit your dispute in person or by mail to your local VA medical center.

NOTE: VA will not initiate collection actions if your dispute is received within 120 days of the charge initially appearing on your billing statement. Offsets on your pension and compensation pay may take place within 90 days of the charges initially appearing on your billing statement.

For additional information about submitting a dispute, contact:

VA Health Resource Center: 866-400-1238, Monday – Friday, 8 a.m. – 8 p.m. EST

Visit your local VA medical center’s Facility Revenue Office

Representation

You may be represented by an attorney or accredited agent for all VA payment disputes. You can employ an attorney or a VA-accredited agent for a fee, or receive representation from a Veteran Service Organization (VSO) or other VA-recognized service organization without charge.

If you would like representation and have not already designated one, you can contact VA at 866-400-1238 to request the necessary forms. If an attorney or accredited agent represents you before VA, a copy of any agreement between you and your attorney or accredited agent about the payment of the attorney’s or the agent’s fees must be filed at the following address:

Counsel to the Chairman (01C3)
Board of Veterans’ Appeals
810 Vermont Avenue NW
Washington D.C. 20420

For more information on disputing charges, visit the VA Board of Veterans’ Appeals (Board) website and/or read the Board's pamphlet, How Do I Appeal?

VA Board of Veterans’ Appeals websiteHow Do I Appeal?

Contacts

The following options are available for Veterans who have a question about their VA bill or VA patient statement:

In person: A Veteran can speak directly with facility revenue staff located in every VA Medical Center (VAMC) or at an off-site location.

Veterans who wish to make a payment on their VA account in person may do so at their local VAMC agent cashier’s office.

By phone: 866-400-1238
Monday – Friday
8 a.m. – 8 p.m. EST

Customer service representatives have full access to Veteran accounts.