Contact us
Find phone numbers and contact information at VA Albany Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
ENROLL to receive VA healthcare and benefits
NOW IS THE TIME! VA has EXPANDED ELIGIBILITY for VA healthcare & benefits through the PACT Act , the largest VA enrollment expansion since Vietnam. If you had any military exposures to chemicals, air pollutants, radiation, warfare agents, or occupational hazards, you may now be eligible. Learn more at the link below:
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA Albany, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Albany health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Albany health care.
Mailing address
Samuel S. Stratton VA Medical Center
113 Holland Avenue
Albany, NY 12208
Main phone numbers
Main Number (Local): 518-626-5000
Business Office/Veteran Service Center (Local): 518-626-6711
Toll-free: 888-823-9656
To use TeleType (TTY) services: 711
VA Health Connect: Virtual care available 24/7 @ 1-
Health Connect is VA’s new virtual service that makes it easier for you to get “The Right Care, Right Now.”
VA Health Connect
VA Health Connect allows you to get your health care concerns answered at your convenience and if necessary be seen virtually by a VA provider.
1-
Here are just some of the options available to you through VA Health Connect:
★ Talk to a provider
★ Ask questions about medications
★ Refill medications
★ Address mental health concerns
★ Receive lab test results
★ Schedule, verify, or reschedule appointments
★ Get assistance with referrals
★ Receive patient education
What to expect when you call.
A VA provider will review your medical records, give advice and treatment options, and follow up with your health care team.
A cell phone, tablet, or computer with a speaker and microphone is required to meet virtually with your VA provider. Call the VA Video Connect Help Desk at
A – G
H – N
O – Z
Media and press
The Office of Public Affairs, is without a Full Time Public Affairs Officer with the passing of Peter Potter. please contact the acting Public Affairs Officer, Sean Tuckey, who can assist local media with queries, interview requests, and expert information about the VA Albany Healthcare System.
Phone: 518-626-6177
Email: sean.tuckey@va.gov
After hours or on weekends, call the operator at 518-626-5000, ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Samuel S. Stratton VA Medical Center
FOIA Office
113 Holland Avenue
Albany, NY 12208
FAX:
Email: vhaalnfoiarequests@va.gov
For questions about your request to VA Albany
Phone:
Additional FOIA request information
- See the Veterans Health Administration section on the VA Freedom of Information Act page.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team Point of Contact at sean.tuckey@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018