Skip to Content

Contact us

Find phone numbers and contact information at VA Albany Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA Albany, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Albany health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Albany health care.

Mailing address

Samuel S. Stratton VA Medical Center
113 Holland Avenue
Albany, NY 12208

Main phone numbers

Main Number (Local): 518-626-5000
Business Office/Veteran Service Center (Local): 518-626-6711
Toll-free: 888-823-9656


To use TeleType (TTY) services: 711

VA Health Connect: Virtual care available 24/7 @ 1-

Health Connect is VA’s new virtual service that makes it easier for you to get “The Right Care, Right Now.”

VA Health Connect

VA Health Connect allows you to get your health care concerns answered at your convenience and if necessary be seen virtually by a VA provider.


Here are just some of the options available to you through VA Health Connect:
★ Talk to a provider
★ Ask questions about medications
★ Refill medications
★ Address mental health concerns
★ Receive lab test results
★ Schedule, verify, or reschedule appointments
★ Get assistance with referrals
★ Receive patient education

What to expect when you call.

A VA provider will review your medical records, give advice and treatment options, and follow up with your health care team.

A cell phone, tablet, or computer with a speaker and microphone is required to meet virtually with your VA provider. Call the VA Video Connect Help Desk at for technical assistance.

A – G

Service Phone Location Acquisition & Materiel Management 518-626-6841 Albany VAMC Admissions 518-626-6702 Albany VAMC Adult Day Health Care 518-626-6693 7C Agent Orange Registry Exams 518-626-6718/6719 A1105b Alzheimers Disease and Dementia Care 518-626-5599 7C Anesthesiology 518-626-6597 7A Appointments 800-585-9772 Albany VAMC Audiology & Speech Pathology 518-626-5820 5A
Service Phone Location Billing 518-626-5885 Albany VAMC Blue Team-Primary Care 518-626-6500 1C
Service Phone Location COVID-19 Vaccines 518-626-7228 Albany VAMC Cancer Care 518-626-6380 9A Canteen 518-626-7400 Albany VAMC Cardiology 518-626-6385 A830 Chaplain 518-626-5751 1104 Core Chiropractic Care 518-626-5800 Albany VAMC Community Living Center (CLC) 518-626-6115 9B (Heroes Way)/9C (Victory Lane) Community Nursing Home 518-626-6061 8A Compensation & Pension 518-626-6718 Albany VAMC Contracting/Small Business 716-862-6388; 315-425-4693 Buffalo, NY
Service Phone Location DAV/Transportation 518-626-5504 Albany VAMC Decedent Affairs/Details 518-626-6705 Albany VAMC Dentistry 518-626-6570 1A Diabetes 518-626-6385 7A Dialysis 518-626-6509 2D
Service Phone Location Eligibility/Enrollment 518-626-6745 132-D Emergency Management 518-626-6783 Albany VAMC-HEOCC Engineering 518-626-6782 Albany VAMC Environmental Management 518-626-6804 Albany VAMC Ethics Office 518-6266-5331 /888-214-9892 Albany VAMC /Ethics Hotline Eye & Vision Care 518-626-5850 5C
Service Phone Location Facility Management 518-626-6782 Albany VAMC Fee Basis/Fee Service 800-396-7929 Albany VAMC Former POW Advocate 518-626-5392 Albany VAMC
Service Phone Location General Surgery 518-626-6530 5D Gynecology Womens Health 518-626-6140 8D

H – N

Service Phone Location HIV & AIDS Treatment 518-626-6415 7A Home Based Primary Care 518-626-6006/6002 8A Home Telehealth 518-626-6001/6047 7C Homemaker/Home Health Aide Program 518-626-6133 Albany VAMC Hospice 518-626-6693 7C Human Resources 518-626-6724 Albany VAMC
Service Phone Location Information Resource Management 518-626-6250 Help Desk-Albany VAMC
Service Phone Location LGBT Patient Centered Care 518-626-6693 Albany VAMC Lab and Pathology Services 518-626-5702 3B Library 518-626-6220 Albany VAMC
Service Phone Location Mammography Appointments 518-626-6640 2A Medical Center Operator 518-626-5000/ 800-223-4810 Albany VAMC Medical Media 518-626-6221 Albany VAMC Medical Records 518-626-5600 108-Core Medications 800-585-9772 Albany VAMC Mental Health 518-626-5339 1012 Core Military Sexual Trauma Counseling 518-626-5372 10D
Service Phone Location Nurse Helpline 800-877-6976 NY/NJ (all sites) Nutrition & Food Services 518-626-6871 C325

O – Z

Service Phone Location Ophthalmology 518-626-5850 5C Orthopedic Care 518-626-6530 5D Otolaryngology (Ear, Nose & Throat) 518-626-6370 5A
Service Phone Location Pain Management 518-626-5959 5-Core Palliative Care 518-626-6072; 518-626-6008 7C Patient Advocate #1 518-626-5307 104 Core Patient Advocate #2 518-626-7125 107 Core Patient Transfers/Admitting 518-626-6702 Albany VAMC Persian Gulf Registry Exams 518-626-6717 A1105b-Comp & Pen Plastic & Reconstructive Services 518-626-6530 5D Podiatry 518-626-6530 5D Police 518-626-6750 Lobby-1st floor Polytrauma Program 518-626-5800 B309 Posttraumatic Stress Disorder (PTSD) 518-626-5436 10D Prescription Refills (Automated) 800-585-9772 Albany VAMC Primary Care-Blue Team 518-626-6500 1C Primary Care-Red Team 518-626-6330 4C Primary Care-Silver Team 518-626-6047; #2 8C Prosthetics and Sensory Aids 518-626-5832 A311 Public Affairs 518-626-5522 11-Core
Service Phone Location Radiology and Diagnostic Imaging 518-626-6350 2A Recreation Therapy 518-626-5550 Albany VAMC Records (Medical) 518-626-5600 108-Core Red Team-Primary Care 518-626-6330 4C Release of Information 518-626-5600 109 Core Research 518-626-5650 Albany VAMC
Service Phone Location Silver Team 518-626-6047; #2 8C Spinal Cord Injury & Disorders 518-626-5800 C108 Substance Abuse Services 518-626-5339 10C
Service Phone Location TelCare 888-838-7890 Albany VAMC Telehealth 518-626-5501 Albany VAMC Thoracic Surgery 518-626-6530 5D Transition & Care Management (OEF/OIF/OND) 518-626-5850 5C Travel/Information Lounge 518-626-6706 Albany VAMC
Service Phone Location Urology 518-626-6375 5A
Service Phone Location Veterans Benefits Counselor 518-626-5685 Albany VAMC Veterans Contact Call Center 1-800-273-8255 Batavia Vision Rehabilitation Services 518-626-6367/5587 05 Core Voluntary Services 518-626-5508 Albany VAMC
Service Phone Location Women's Health 518-626-6140 8D

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Albany Healthcare System.

Phone: 518-626-5522

After hours or on weekends, call the operator at 518-626-5000, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Albany


Samuel S. Stratton VA Medical Center
Release of Information Office
113 Holland Avenue
Albany, NY 12208

For questions about your request to VA Albany

Phone: 518-626-5600

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team Point of Contact at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610


Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018