Contact us
Find phone numbers and contact information at VA Ann Arbor Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Electronic Health Records Modernization
VA Ann Arbor Healthcare System and its community-based outpatient clinics are transitioning to the new electronic health record (EHR) in the fall of 2022.
Billing and insurance
Pay your VA Ann Arbor health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Mailing address
Lieutenant Colonel Charles S. Kettles VA Medical Center
2215 Fuller Rd
Ann Arbor, MI 48105
Main phone numbers
Local: 734-769-7100
Toll-free: 800-361-8387
To use TeleType for the Deaf (TTY) services: 711
Media and press
The Communications Office can assist local media with queries, interview requests, and expert information about the VA Ann Arbor Healthcare System.
Email: vhaannpublicaffairs@va.gov
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Ann Arbor
Email: VHAANNFOIA@va.gov
Fax:
Mail:
Lieutenant Colonel Charles S. Kettles VA Medical Center
FOIA Office (001P0)
2215 Fuller Road
Ann Arbor, Michigan 48105
For questions about your FOIA request to VA Ann Arbor
Phone:
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Ann Arbor.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at vhaannpublicaffairs@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Support for Law Enforcement and First Responders
National 24-hour VA Hotlines
The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.
• Call 988 then Press 1, 24/7.
• Chat online at https://www.veteranscrisisline.net/get-help-now/chat/
• Text to 838255
Homeless Hotline:
24-hour Services at Medical Center
VA Police Dispatch:
Emergency Department Triage:
Emergency Department Front Desk:
Clinical Contact Center:
Hospital based Resources
Monday - Friday 8:00 A.M. - 4:00 P.M.
Suicide Prevention Coordinators
Karen Gendreau LMSW,
Tyson Gatermann LMSW,
Mary Pat Tucker LMSW,
Veteran Justice Outreach
Monday - Friday 8:00 A.M. - 4:00 P.M.
Michigan
Oakland, Wayne, Livingston, Genesee: Brad Watkins-VJO Coordinator,
Jackson, Washtenaw, Monroe, Hillsdale, Lenawee: Jamie Wright- VJO Coordinator
Ohio
Hancock, Lucas, Ottawa, Sandusky, Seneca: Christy Wood VJO Coordinator
Defiance, Fulton, Henry, Lucas, Williams, Wood: Leslie Witherell VJO Coordinator
Homeless Outreach
Gabe Parra LMSW,