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The Transportation Navigation Hub (TNH) is a "one-stop shop" for your VA transportation needs

Call 877-838-5438 (877-VET-LIFT)  Monday - Friday from 7:00 a.m. - 5:00 p.m.  at least three business days prior to your appointment. 

Contact us

Find phone numbers and contact information at VA Ann Arbor Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Electronic Health Records Modernization

VA Ann Arbor Healthcare System and its community-based outpatient clinics are transitioning to the new electronic health record (EHR) in the fall of 2022. 

Billing and insurance

Pay your VA Ann Arbor health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Mailing address

Lieutenant Colonel Charles S. Kettles VA Medical Center
2215 Fuller Rd
Ann Arbor, MI 48105

Main phone numbers

Local: 734-769-7100
Toll-free: 800-361-8387

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Communications Office can assist local media with queries, interview requests, and expert information about the VA Ann Arbor Healthcare System.



Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Ann Arbor


Lieutenant Colonel Charles S. Kettles VA Medical Center
FOIA Office (001P0)
2215 Fuller Road
Ann Arbor, Michigan 48105

For questions about your FOIA request to VA Ann Arbor 


Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for Law Enforcement and First Responders

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

 • Call 988 then Press 1, 24/7.

 • Chat online at 

 • Text to 838255

Homeless Hotline: 

24-hour Services at Medical Center

VA Police Dispatch: 

Emergency Department Triage: 

Emergency Department Front Desk: 

Clinical Contact Center: 

Hospital based Resources

Monday - Friday  8:00 A.M. - 4:00 P.M.

Suicide Prevention Coordinators

Karen Gendreau  LMSW, 

Tyson Gatermann LMSW,

Mary Pat Tucker LMSW,  

Veteran Justice Outreach  

Monday - Friday  8:00 A.M. - 4:00 P.M.


Oakland, Wayne, Livingston, Genesee: Brad Watkins-VJO Coordinator

Jackson, Washtenaw, Monroe, Hillsdale, Lenawee: Jamie Wright- VJO Coordinator


Hancock, Lucas, Ottawa, Sandusky, Seneca: Christy Wood VJO Coordinator

Defiance, Fulton, Henry, Lucas, Williams, Wood: Leslie Witherell VJO Coordinator

Homeless Outreach

Gabe Parra LMSW,