Patient Advocates Office
The patient advocates at VA Bay Pines health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Connect with a patient advocate
Our Patient Advocate and Veteran Experience Program was established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner.
Our patient advocates are located on the first floor of the C.W. Bill Young main hospital (bldg. 100) on our Bay Pines campus, Monday - Friday from 8 a.m. to 4 p.m. and also in the Lee County VA Healthcare Center, Monday - Friday from 8 a.m. to 4 p.m. If you experience a problem at any of our locations, please call one of our Patient Advocates to discuss. If you are unable to reach them using the information listed below, please call 727-398-9524.
You can also contact us through secure messaging on My HealtheVet
Carrie Adams
Consumer Affairs Specialist - Patient Advocate Supervisor
VA Bay Pines health care
Phone: 727-398-6661, ext. 15024
Carolina Saavedra
Patient Relations Assistant, Lee County Healthcare Center
VA Bay Pines health care
Phone: 239-652-1800, ext. 21499
Paul Randall
Patient Advocate, Lee County Healthcare Center
VA Bay Pines health care
Phone: 239-652-1800, ext. 21499
Feedback
Your feedback is important to us. After your appointment, you may receive a quick email survey asking about your latest visit. This is called Veteran Signals, or V-Signals. It has less than 10 multiple choice questions and is a great and quick way to let us know how things are going.
We also gather feedback through the Survey of Healthcare Experiences of Patients, or SHEP. This survey comes through the mail. It is a comprehensive look at your experience. While it takes a bit longer to complete, it provides us valuable information on how we can improve care for all Veterans who come to Bay Pines VA.