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Make an appointment

Find out how to make, cancel, or reschedule a primary care, mental health, or specialty care appointment at a VA Bay Pines health care facility.

Before you make an appointment

You can make an appointment with us if both of the below are true for you. 

  • You're enrolled in VA health care, and
  • You're registered as a patient at VA Bay Pines health care

If you're not yet enrolled in VA health care 
Apply for VA health care

If you're not registered at VA Bay Pines health care
Register for care here

Primary care appointments

We offer primary care services at all 9 VA Bay Pines health care facilities. You can make a primary care appointment online or by phone.

Make an appointment online

Make an appointment by phone

Primary care call center

Toll free: 888-820-0230
Direct: 727-398-6661

Mental health care appointments

If you're struggling with stress, anxiety, depression, anger, or other issues, we can help. We offer mental health (also called behavioral health) therapy, psychiatric care, and treatment for problems with alcohol and other substances.

How do I talk to someone right now?

Find out how to get support anytime, day or night.

For mental health care appointments

Call the behavioral health call center.

Phone: 727-398-6661, ext. 15619

For walk-in mental health care

For mental health emergencies, please call 911 or present to the emergency department closest to you.

For non-emergency assistance, same day mental health and psychiatric help is available for both new and established patients.

Available at Bay Pines VA Medical Center

Map of Bay Pines campus

For new Mental Health patients without an assigned VA Primary Care Provider (PACT)
MH Triage, Mod A
Building 100, Outpatient Entrance
Hours: Monday through Friday, 8 a.m. to 4:30 p.m. ET

For new Mental Health patients already established with a VA Primary Care Provider (PACT)
Visit your Primary Care team (PACT) and request same-day care with a Primary Care-Mental Health Integration (PCMHI) team member

For established Mental Health patients
Outpatient Behavioral Clinic
Building 111
Phone: 727-398-6661, ext. 15619 
Hours: Monday through Friday, 8 a.m. to 4:30 p.m. ET

Preparing for your appointment

Please bring the following to your appointment:

  • Your Veteran Health ID Card (VHIC). If this is your first appointment, we can help you get your picture taken for your card.
  • Cards for any other types of health coverage you may have (like Medicare, Medicaid, TRICARE, or private insurance plan).
  • Your appointment confirmation letter.
  • List of your current medications including prescriptions, over-the-counter medicines, vitamins, and any herbal supplements.

Yes, we’ll send you a reminder by phone about your appointment date, time, and location. If you have more than one appointment on the same day, you'll get a phone call for each appointment.

If you want to get reminders by text message

You'll need to sign up to opt in to this service. Visit the  patient registration office at our Bay Pines location. This service is free, but standard messaging rates from your mobile service provider may apply.

Once you sign up to receive text message reminders, you’ll no longer receive reminders by phone call.

If you have more than one appointment on the same day, you'll get one text reminder for all appointments. You can't cancel or reschedule appointments using our text message reminder service.

Please call the clinic where your appointment is scheduled, so we can give the appointment time to another Veteran.

  • For appointments at Bay Pines: 888-820-0230
  • For mental health (behavioral health) appointments: 727-398-6661, ext. 14680 
  • For appointments at any of our outpatient clinics: Call the clinic where you scheduled the appointment. 

If you miss your appointment without letting the clinic know ahead of time, we'll consider you a "no show" and you'll need to reschedule your appointment.

You can also cancel some appointments online.

Please call us as soon as you can. If you arrive more than 20 minutes late without calling ahead of time, we may have to reschedule your appointment. 

  • For appointments at Bay Pines: 888-820-0230
  • For mental health (behavioral health) appointments: 727-398-6661, ext. 14680
  • For appointments at any of our outpatient clinic: Call the clinic where you scheduled the appointment.