Skip to Content
Learn what the PACT Act means for your VA benefits

Make an appointment

Find out how to make, cancel, or reschedule a primary care, mental health, or specialty care appointment at a VA Bedford health care facility.

Before you make an appointment

You can make an appointment with us if both of the below are true for you. 

  • You're enrolled in VA health care, and
  • You're registered as a patient at VA Bedford health care

If you're not yet enrolled in VA health care 
Apply for VA health care

If you're not registered at VA Bedford health care
Register for care here

Primary care appointments

We offer primary care services at all four VA Bedford health care facilities. You can make a primary care appointment online or by phone.

Make an appointment online

Make an appointment by phone

Patient care line

Phone: 800-838-6331, option 2

Mental health care appointments

If you're struggling with stress, anxiety, depression, anger, or other issues, we can help. We offer mental health (also called behavioral health) counseling, psychiatric care, and treatment for problems with alcohol and other substances.

How do I talk to someone right now?

Find out how to get support anytime, day or night.

For mental health care appointments

Call the mental health clinic

Phone: 781-687-2347

For drug or alcohol evaluation and treatment appointments

Call the mental health clinic

Phone: 781-687-2347

For walk-in mental health care and drug or alcohol evaluation and treatment

If you need help right away, or if you have a referral from another VA provider, one of our counselors will see you the same day. Same-day mental health and psychiatric help is available for both new and established patients.

Available at Edith Nourse Rogers Memorial Veterans' Hospital

Mental health clinic
Building 78
Second floor
Map of Edith Nourse Rogers Memorial campus
Phone: 781-687-2347
Hours: Monday through Friday, 8 a.m. to 4:30 p.m. 

Specialty care appointments

If you already have a primary care provider at VA Bedford, you can make a direct appointment for the specialty services listed here. You don't need to get a referral or see your primary care provider first.

For specialty care services not listed here, please contact your primary care provider for a referral.

Audiology and speech
781-687-2000, ext. 4908

781-687-2000, ext. 2538

Wheelchair and power seating clinic
781-687-2000, ext. 2626

Preparing for your appointment

Please bring the following to your appointment:

  • Your Veteran Health ID Card (VHIC). If this is your first appointment, we can help you get your picture taken for your card.
  • Cards for any other types of health coverage you may have (like Medicare, Medicaid, TRICARE, or private insurance plan).
  • Your appointment confirmation letter.
  • List of your current medications including prescriptions, over-the-counter medicines, vitamins, and any herbal supplements.

Yes, we’ll send you a reminder by phone about your appointment date, time, and location. If you have more than one appointment on the same day, you'll get a phone call for each appointment.

If you want to get reminders by text message

You'll need to sign up to opt in to this service. Visit the  patient registration office at our Bedford location. This service is free, but standard messaging rates from your mobile service provider may apply.

Once you sign up to receive text message reminders, you’ll no longer receive reminders by phone call.

If you have more than one appointment on the same day, you'll get one text reminder for all appointments. You can't cancel or reschedule appointments using our text message reminder service.

Please call the clinic where your appointment is scheduled, so we can give the appointment time to another Veteran.

  • For appointments at Bedford: 800-838-6331, select 2
  • For mental health (behavioral health) appointments: 781-687-2347
  • For appointments at any of our outpatient clinics: Call the clinic where you scheduled the appointment. 

If you miss your appointment without letting the clinic know ahead of time, we'll consider you a "no show" and you'll need to reschedule your appointment.

You can also cancel some appointments online.

Please call us as soon as you can. If you arrive more than 20 minutes late without calling ahead of time, we may have to reschedule your appointment. 

  • For appointments at Bedford: 800-838-6331, select 2
  • For mental health (behavioral health) appointments: 781-687-2347
  • For appointments at any of our outpatient clinic: Call the clinic where you scheduled the appointment.