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Contact us

Find phone numbers and contact information at VA Boise Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Boise health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Boise health care.

Mailing address

Boise VA Medical Center
500 West Fort Street
Boise, ID 83702-4501

Main phone numbers

Local: 208-422-1000
Toll-free: 866-437-5093

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Boise Healthcare System.

Phone: 208-422-1054

After hours or on weekends, call the operator at 866-437-5093 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Boise


Boise VA Medical Center
Privacy/FOIA Office
500 W. Fort Street
Boise, ID 83702

For questions about your request to VA Boise


Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for Law Enforcement and First Responders

National 24-hour VA Hotlines

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

Call 988 then Press 1, 24/7.

Chat online at 

Text to 838255

Homeless Hotline: 877-424-3838


24-hour Services at Medical Center

VA Police Dispatch: 208-422-1122

Emergency Department: 208-422-1000, Ext. 1109


Hospital based Resources

Monday - Friday  8:00 A.M. - 4:00 P.M.

Suicide Prevention Coordinators

Katherine Pape, LCSW

Maritza Lorenzana, LCSW,  208-422-1000, Ext. 7339

Veteran Justice Outreach

Sarah Kearney, LCSW, VJO Program Manager 208-971-7292

Amanda Pentland, LCSW, VJO/HCRV Specialist 208-422-1000, Ext. 7099

Josh Echeverria, LCSW

Homeless Outreach

Anna Johnson-Whitehead, LCSW, 208-422-1039

Substance Use Disorder Outpatient Clinic

Kirk Stadelmeyer, LCSW, 208-422-1108

Mental health clinic: 208-422-1108

Military Sexual Trauma Coordinators

Alissa Lyon

Shanna Pickren

Women’s’ Health

Sharon Cardona MSN, RN, NEA-BC, 208-422-1000, Ext. 7442

Community Based Outpatient Clinics

Monday – Friday 8:00 A.M. - 4:00 P.M.

Caldwell VA Clinic: 208-454-4820

Eastern Oregon VA Clinic: 541-573-3339

Mountain Home VA Clinic: 208-580-2001

Salmon VA Clinic: 208-756-8515

Twin Falls VA Clinic: 208-422-1108

Boise Vet Center: 208-342-3612

Patient Advocates

David Hammond, 208-422-1034

Brian Flesch, 208-422-1034

Privacy and FOIA Officer

Gina Thruston, 208-422-1031


Regional Office Information

Regional Office, General Inquiries & Status Updates, contact the VA National Call Center: 1-800-827-1000


Cemetery Information

Apply for and manage the VA benefits and services you’ve earned as a Veteran, Servicemember, or family member—like health care, disability, education, and more.

Idaho State Veterans Cemetery-Boise

Phone: 208-780-1340,  FAX: 208-780-1341

Snake River Canyon National Cemetery- Buhl

Phone: 208-732-7499


State-Wide Idaho Veterans Resource Guide (All Resources)