Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a Central Texas Veterans Health Care System facility.
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
My HealtheVet refills
Phone refills (automated refill line)
800-244-2912 toll free (Please have the Rx # on current medication bottle on hand)
Mail back the refill request form that comes with your prescription to the provided address.
Note: Please don’t drop off the refill form at the pharmacy when you pick up a new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.
Pick up new prescriptions
Do you have a new prescription you need to start taking right away? Pick up new prescription orders at our Central Texas Veterans Health Care System pharmacies. Please check-in at the pharmacy window.
Do you have a new prescription but don't need to start taking it right away? Prescriptions can be mailed to your home or post office box.
Please do not refill prescriptions in person at the pharmacy windows unless absolutely necessary so that our pharmacists can focus on serving Veterans with urgent needs and new prescriptions. Refills are generally only available online, by phone, or mail.
Olin E. Teague Veterans' Center
Building 163, Teague Tower
First floor, , windows 10 and 11
Map of Temple campus
Hours: Monday through Friday, 8:00 a.m. to Midnight CST
Saturday, 8:30 a.m. to 5:00 p.m. CST (closed 12:30 p.m. to 1 p.m. for lunch)
Sunday, 8:30 a.m. to 5:00 p.m. CST (closed 12:30 p.m. to 1 p.m. for lunch)
Doris Miller Department of Veterans Affairs Medical Center
Building 4, Room BB104A (Basement)
Map of Waco campus
Hours: Monday - Thursday, 8:00 a.m. to 5:00 p.m. CST
Friday, 8:00 a.m. to 4:30 p.m. CST
Austin VA Clinic
Map of Austin campus
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
Contact us with questions about your prescriptions
Pharmacy Customer Care Center
Phone: 800-423-2111, select option 1 for pharmacy
Hours: 8:00 a.m. to 4:30 p.m.
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- Olin E. Teague Veterans' Center, Building 204, Teague Hospital, First floor across from the VA Police/Dispatch
- Doris Miller Department of Veterans Affairs Medical Center, Building 4, Basement
- Austin VA Clinic, First floor, Room 1B-101