Contact us

Patient help and resources

Need help? Contact Us.

If you need help getting care or resolving an issue with the VA, call our Call Center 843-789-6500 for general inquiries. 

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Charleston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Charleston health care.

Mailing address

Ralph H. Johnson VA Medical Center
109 Bee Street
Charleston, SC 29401-5799

Main phone numbers

Local: 843-577-5011
Toll-free: 888-878-6884

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Charleston Healthcare System.

Phone: 843-789-7699
Email: vhachapublicaffairs@va.gov

After hours or on weekends, call the operator at 843-577-5011.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

To submit a FOIA request, you have the choice of submitting your request by mail, fax, or e-mail.  FOIA request for information specific to Ralph H. Johnson VA Health Care System (which includes the main hospital, all out patients clinics and support facilities) should be sent directly to the Health Care System FOIA Office.

Please contact the FOIA Office at 843-789-7767 if you have any questions about the process.

Please use the “FOIA Request Form” below when requesting a FOIA.

Requesting records maintained by VA Charleston 

If you prefer to fax or e-mail your request, the fax and e-mail address are noted below.

Email: VAMCCharlestonSCFOIA@va.gov
Fax: 843-937-6100
Mail:

Ralph H. Johnson VA Medical Center
ATTN:  FOIA Officer (003/PO)
109 Bee Street
Charleston, SC 29401

For questions about your request to VA Charleston

Phone: 843-577-5011

For additional information on FOIA, please use the following links:

• Freedom Of Information Act FOIA (va.gov)

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Charleston.

Submitting a FOIA request to the VISN 7 Southeast Network

If you are requesting information maintained at our Network Office or that includes information for all eight medical centers, please submit your request as indicated below.

Email: visn7foiaofficers@va.gov
Fax: 678-924-5776
Mail:

Southeast Network, VISN 7
ATTN:  VISN 7 FOIA Officer
5700 Crestwood Parkway
Suite 500
Duluth, GA 30096

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at John.Langevin@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Nominate a Nurse

Help us celebrate our fantastic nurses and teams! To nominate a nurse or team led by a nurse, please visit our DAISY Award page!