Find phone numbers and contact information at VA Charleston Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Access your medical records online or request a copy of your records from our Release of Information office.
Pay your VA Charleston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Charleston health care.
Ralph H. Johnson VA Medical Center
109 Bee Street
Charleston, SC 29401-5799
Main phone numbers
To use TeleType for the Deaf (TTY) services: 711
Appointment Call Center (all sites)
Billing and Insurance
Cafeteria, Retail Store, & Coffee Shop
Case Management (MHICM)
843-577-5011 Ext. 6500
Community Living Center (Nursing Home)
Compensated Work Therapy (CWT)
Compensation and Pension
DAV & GOV Office
Disabled American Veterans (DAV)
Ear, Nose and Throat (ENT)
Eligibility and Enrollment
Equal Employment Opportunity
Former Prisoner of War (FPOW) Advocate
Geriatrics and Extended Care
Health Equity and Rural Outreach Innovation Center
Health Promotion and Disease Prevention (HPDP)
843-577-5011 Ext. 6914
Hematology and Oncology
Home Based Primary Care
Hospice Services for Veterans
Inpatient Mental Health
Inpatient Palliative Care
Intimate Partner Violence Assistance Program
Lesbian, Gay, Bisexual and Transgender (LGBT) Program
Lost and Found
Minority Veterans Program
843-577-5011 Ext. 6520
Nutrition and Food Services
Patient Advocate/Customer Service
843-577-5011 Ext. 0
Patient and Family Centered Care (PFCC)
Public Affairs/News Media
Release of Information
Research and Development
Sleep Laboratory and CPAP Program
Visual Impairment Services Team (VIST)
843-577-5011 Ext. 7230/7488
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Charleston Healthcare System.
After hours or on weekends, call the operator at 843-577-5011.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
To submit a FOIA request, you have the choice of submitting your request by mail, fax, or e-mail. FOIA request for information specific to Ralph H. Johnson VA Health Care System (which includes the main hospital, all out patients clinics and support facilities) should be sent directly to the Health Care System FOIA Office.
Please contact the FOIA Office at 843-789-7767 if you have any questions about the process.
Please use the “FOIA Request Form” below when requesting a FOIA.
Requesting records maintained by VA Charleston
If you prefer to fax or e-mail your request, the fax and e-mail address are noted below.
Ralph H. Johnson VA Medical Center
ATTN: FOIA Officer (003/PO)
109 Bee Street
Charleston, SC 29401
For questions about your request to VA Charleston
For additional information on FOIA, please use the following links:
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to firstname.lastname@example.org instead of VA Charleston.
Submitting a FOIA request to the VISN 7 Southeast Network
If you are requesting information maintained at our Network Office or that includes information for all eight medical centers, please submit your request as indicated below.
Southeast Network, VISN 7
ATTN: VISN 7 FOIA Officer
5700 Crestwood Parkway
Duluth, GA 30096
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at email@example.com
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Nominate a Nurse
Help us celebrate our fantastic nurses and teams! To nominate a nurse or team led by a nurse, please visit our DAISY Award page!