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This is a reminder that due to the Memorial Day holiday; our outpatient clinics and administrative offices will be closed Monday May 27th. Please dial 911 or visit the closest emergency department in a life-threatening emergency. 

Contact us

Find phone numbers and contact information at VA Charleston Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more. If you are having a medical or mental health emergency hang up and dial 911. If you are having thoughts of suicide call 988, then press 1 to reach the Veteran Crisis Line. You may also reach the Veteran Crisis Line after you have dialed our main number (843-577-5011) by pressing “7.”

Patient help and resources

Need help? Contact Us.

If you need help getting care or resolving an issue with the VA, call us at  

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Charleston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Charleston health care.

Mailing address

Ralph H. Johnson VA Medical Center
109 Bee Street
Charleston, SC 29401-5799

Main phone numbers

Local: 843-577-5011
Toll-free: 888-878-6884

To use TeleType for the Deaf (TTY) services: 711

Other Helpful Numbers

Appointment Call Center (all sites)

843-577-5011

Beneficiary Travel

843-789-7305

Billing and Insurance

843-789-7452
888-258-2772

Cafeteria,  Retail Store, & Coffee Shop

843-577-5011  Ext.207340

Chaplain Service

843-789-7235

Compensation and Pension

843-577-5011 Ext. 203233

Eligibility and Enrollment

843-789-7008

Equal Employment Opportunity

843-789-6326

Fisher House

843-805-8200

Former Prisoner of War (FPOW) Advocate

843-789-7415

Hospice Services for Veterans

843-789-7426

Lost and Found

843-789-7230
843-789-7488

Police Service

843-789-7251

Privacy/FOIA Office

843-789-7767

Public Affairs/News Media

843-789-7699

Voluntary Service

843-577-5011 Ext. 207230/207488

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Charleston Healthcare System.

Phone: 843-789-7699
Email: vhachapublicaffairs@va.gov

After hours or on weekends, call the operator at 843-577-5011.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

To submit a FOIA request, you have the choice of submitting your request by mail, fax, or e-mail.  FOIA request for information specific to Ralph H. Johnson VA Health Care System (which includes the main hospital, all out patients clinics and support facilities) should be sent directly to the Health Care System FOIA Office.

Please contact the FOIA Office at if you have any questions about the process.

Please use the “FOIA Request Form” below when requesting a FOIA.

Requesting records maintained by VA Charleston 

If you prefer to fax or e-mail your request, the fax and e-mail address are noted below.

Email: VAMCCharlestonSCFOIA@va.gov
Fax: 
Mail:

Ralph H. Johnson VA Medical Center
ATTN:  FOIA Officer (003/PO)
109 Bee Street
Charleston, SC 29401

For questions about your request to VA Charleston

Phone: 843-577-5011

For additional information on FOIA, please use the following links:

Submitting a FOIA request to the VISN 7 Southeast Network

If you are requesting information maintained at our Network Office or that includes information for all eight medical centers, please submit your request as indicated below.

Email: visn7foiaofficers@va.gov
Fax: 
Mail:

Southeast Network, VISN 7
ATTN:  VISN 7 FOIA Officer
5700 Crestwood Parkway
Suite 500
Duluth, GA 30096

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at John.Langevin@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Nominate a Nurse

Help us celebrate our fantastic nurses and teams! To nominate a nurse or team led by a nurse, please visit our DAISY Award page!