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Learn what the PACT Act means for your VA benefits

Contact us

Find phone numbers and contact information at VA Charleston Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact Us.

If you need help getting care or resolving an issue with the VA, call our Call Center 843-789-6500 for general inquiries. 

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Charleston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Charleston health care.

Mailing address

Ralph H. Johnson VA Medical Center
109 Bee Street
Charleston, SC 29401-5799

Main phone numbers

Local: 843-577-5011
Toll-free: 888-878-6884

To use TeleType for the Deaf (TTY) services: 711

Appointment Call Center (all sites)

843-789-6500

Audiology

843-789-6500 Ext. 207654
888-651-2682

Beneficiary Travel

843-789-7305

Billing and Insurance

843-789-7452
888-258-2772

Cafeteria,  Retail Store, & Coffee Shop

843-577-5011  Ext.207340
888-878-6884

Cardio-thoracic Surgery

843-577-5011 Ext 206467
888-878-6884

Case Management (MHICM)

843-577-5011
888-878-6884

Chaplain Service

843-789-7235

Community Care

843-577-5011 Ext. 206500

Community Living Center (Nursing Home)

843-577-5011
888-878-6884

Compensated Work Therapy (CWT)

843-577-5011
888-878-6884

Compensation and Pension

843-577-5011 Ext. 203233
888-878-6884

Couples Therapy

843-789-7133

COVID-19 Vaccines

888-878-6884

DAV & GOV Office

843-789-7506

Dental

843-818-5103

Dermatology

843-577-5011Ext 20647
888-878-6884

Disabled American Veterans (DAV)

843-577-5011
888-878-6884

Ear, Nose and Throat (ENT)

843-577-5011
888-878-6884

Electroconvulsive Therapy

843-577-5011
888-878-6884

Eligibility and Enrollment

843-789-7008

Endocrinology

843-577-5011
888-878-6884

Equal Employment Opportunity

843-789-6326

Eye Clinic

843-577-5011
888-878-6884

Fisher House

843-805-8200

Former Prisoner of War (FPOW) Advocate

843-789-7415

Gastroenterology

843-577-5011
888-878-6884

General Surgery

843-577-5011 Ext 206492
888-878-6884

Geriatrics and Extended Care

843-789-7057

Health Equity and Rural Outreach Innovation Center

843-577-5011 Ext. 206875
843-577-5011 Ext. 207587

Health Promotion and Disease Prevention (HPDP)

843-577-5011 Ext. 206914

Hematology and Oncology

843-577-5011
888-878-6884

Home Based Primary Care

843-308-8715

Hospice Services for Veterans

843-789-7426

Human Resources

843-577-5011 Ext 205949

Infectious Disease

843-577-5011
888-878-6884

Inpatient Mental Health

843-577-5011
888-878-6884

Inpatient Palliative Care

843-577-5011
888-878-6884

Interventional Cardiology

843-577-5011
888-878-6884

Interventional Radiology

843-577-5011
888-878-6884

Intimate Partner Violence Assistance Program

843-789-7635

Lesbian, Gay, Bisexual and Transgender (LGBT) Program

843-214-7030

Lost and Found

843-789-7230
843-789-7488

Mental Health

843-789-7311

Minority Veterans Program

843-577-5011 Ext.206520

Nephrology

843-577-5011
888-878-6884

Neurology

843-789-6500
843-577-5011

Nursing Staff

843-789-7065

Nutrition and Food Services

843-577-5011
888-878-6884

Orthopedics

843-577-5011
888-878-6884

PTSD

843-577-5011
888-878-6884

Palliative Care

843-577-5011
888-878-6884

Patient Advocate/Customer Service

843-789-6500

843-789-6066

Patient Location

843-577-5011 Ext. 0

Patient and Family Centered Care (PFCC)

843-789-6732

Pharmacy

843-577-5011 Ext. 15220
888-878-6884 Ext. 1

Physical Therapy

843-577-5011
888-878-6884

Podiatry

843-577-5011
888-878-6884

Police Service

843-789-7251

Primary Care

843-789-6400

Privacy/FOIA Office

843-789-7767

Prosthetics

843-789-7414

Public Affairs/News Media

843-789-7699

Pulmonary

843-577-5011
888-878-6884

Release of Information

843-577-5011
888-878-6884

Research and Development

843-789-6703

Retail Store

843-577-5011
888-878-6884

Sleep Laboratory and CPAP Program

843-789-7217

Social Work

843-577-5011 ext207635

Surgery

843-789-7330
888-878-6884

Telephone Care

888-878-6884

Visual Impairment Services Team (VIST)

843-789-7575

Voluntary Service

843-577-5011 Ext. 207230/207488

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Charleston Healthcare System.

Phone: 843-789-7699
Email: vhachapublicaffairs@va.gov

After hours or on weekends, call the operator at 843-577-5011.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

To submit a FOIA request, you have the choice of submitting your request by mail, fax, or e-mail.  FOIA request for information specific to Ralph H. Johnson VA Health Care System (which includes the main hospital, all out patients clinics and support facilities) should be sent directly to the Health Care System FOIA Office.

Please contact the FOIA Office at 843-789-7767 if you have any questions about the process.

Please use the “FOIA Request Form” below when requesting a FOIA.

Requesting records maintained by VA Charleston 

If you prefer to fax or e-mail your request, the fax and e-mail address are noted below.

Email: VAMCCharlestonSCFOIA@va.gov
Fax: 843-937-6100
Mail:

Ralph H. Johnson VA Medical Center
ATTN:  FOIA Officer (003/PO)
109 Bee Street
Charleston, SC 29401

For questions about your request to VA Charleston

Phone: 843-577-5011

For additional information on FOIA, please use the following links:

Submitting a FOIA request to the VISN 7 Southeast Network

If you are requesting information maintained at our Network Office or that includes information for all eight medical centers, please submit your request as indicated below.

Email: visn7foiaofficers@va.gov
Fax: 678-924-5776
Mail:

Southeast Network, VISN 7
ATTN:  VISN 7 FOIA Officer
5700 Crestwood Parkway
Suite 500
Duluth, GA 30096

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at John.Langevin@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone:
800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Nominate a Nurse

Help us celebrate our fantastic nurses and teams! To nominate a nurse or team led by a nurse, please visit our DAISY Award page!