The Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) is a comprehensive health care program in which the VA shares the cost of covered health care services and supplies with eligible beneficiaries. The program is administered by the Veterans Health Administration Office of Community Care (VHA OCC) in Denver, Colorado.
Due to the similarity between CHAMPVA and the Department of Defense (DoD) TRICARE program (sometimes referred to by its old name, CHAMPUS), the two are often mistaken for each other. CHAMPVA is a Department of Veterans Affairs program while TRICARE is a regionally managed health care program for active duty and retired members of the uniformed services, their families, and survivors. In some cases, a Veteran may appear to be eligible for both or either program on paper; however, if you are a military retiree, or the spouse of a Veteran who was killed in action, you are and will always be a TRICARE beneficiary and cannot choose between the two programs.
CHAMPVA and the Affordable Care Act
The Affordable Care Act (ACA) is a health care law that was created to expand access to affordable health care coverage for all Americans, lower costs, and improve quality and care coordination. Under the health care law, people will have health coverage that meets a minimum standard (called "minimum essential coverage"). The health care law designates CHAMPVA as fulfilling the minimum essential coverage requirement.
For additional information, view the ACA information on the VA website at https://www.va.gov/health/ACA/.
If you are enrolled in CHAMPVA, you do not need to take additional steps to meet the health care law coverage standards. CHAMPVA will send IRS Form 1095-B, Health Coverage, annually. The ACA does not change CHAMPVA benefits or out-of-pocket costs.
CHAMPVA beneficiaries are eligible to receive a COVID-19 vaccine in the community and at their local VA medical facility. Your provider will bill CHAMPVA for the administrative fee for the vaccine. To learn more about the COVID-19 vaccine and where you can receive it, visit the COVID-19 vaccines at VA webpage.
In general, CHAMPVA covers most health care services and supplies that are medically and psychologically necessary. Upon confirmation of eligibility, you will receive a CHAMPVA Program Guide that specifically addresses covered and non-covered services and supplies. For a complete listing of non-covered services and supplies please consult the CHAMPVA Policy Manual.
Meds by Mail: Meds by Mail is a voluntary service that provides a safe, easy and cost-free way for eligible CHAMPVA and Spina Bifida beneficiaries to receive non-urgent maintenance medications delivered right to your door.
OptumRx (formerly Catamaran) Retail Pharmacy Network: OptumRx electronically processes pharmacy claims nationwide, including Puerto Rico, Guam, and the Virgin Islands. Beneficiaries are serviced through a network of more than 82,000 retail pharmacies. When you use a OptumRx pharmacy, the pharmacy may collect a 25 percent cost share (after the annual deductible has been met) before submitting the claim – saving you time.Pharmacy Benefits
Other Health Insurance (OHI)
If you have any other health insurance (OHI), you must notify us of any changes (dropped insurance, changes in health plans, etc.) immediately upon those changes taking effect so that proper payment can be made on your claims. If you obtain a major medical policy, you must also notify us that you have a new policy and when it takes effect.
Update Your OHI File
We offer several methods to update your other health insurance file.
PO Box 469063
Denver, CO 80246-9063
Change of Address
If you change your address, it is vital that you update your address with CHAMPVA by using one of the three contact options below. Please sign and date mailed address change requests. If calling to update your address, please have available your old address information, as our customer service representatives will need to verify this information before updating your file.
8:05 a.m. to 7:30 p.m. EST
Monday through Friday
PO Box 469063
Denver, CO 80246-9063
Self-Service Options for CHAMPVA Providers
Eligibility, Other Health Insurance (OHI) Coverage, and Claims
Interactive Voice Response (IVR) System
Customer Engagement Portal
Eligibility/Claims Status Inquiry (Payer ID: VAHAC)
Medical Claims/Electronic Remittance Advice (ERA) (Payer ID: 84146)
Change Health Care (formerly Emdeon Inc.) Electronic Claim Submissions
PLEASE NOTE: The CHAMPVA Contact Center is experiencing higher than normal call volume, which at times can prevent you from being able to reach our Customer Service Agents. We are aware of the challenges our customers are facing when trying to contact us by phone and are working to resolve them as quickly as possible. We apologize for the inconvenience this has caused you.
You may receive a fast busy signal when trying to call the CHAMPVA Contact Center at 800-733-8387. We want to ensure you that we are open during our normal business hours from 8:05 a.m. to 7:30 p.m. Eastern Standard Time. Please wait a few moments and try your call again. We appreciate your patience.
For questions that are not time-sensitive, the Inquiry Routing & Information System (IRIS) is an alternative method of communicating with CHAMPVA. Please use the link below to be directed to the IRIS "Ask a Question" form.Inquiry Routing & Information System (IRIS)