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The U.S. Department of Veterans Affairs’ telehealth services enables Veterans to meet with their trusted VA provider anytime, anywhere, without sacrificing the personalized care you expect from VA. More and more Veterans have turned to telehealth to save time while still benefiting from face-to-face interaction with their providers.

The digital divide is the gap between people who do and do not have access to the internet and internet-connected devices. This divide prevents many Veterans from receiving telehealth care. If a Veteran you know would benefit from video visits but doesn’t have internet access or a video-capable device, VA’s Digital Divide Consult can help. Through the Digital Divide Consult, a VA social worker can determine if the Veteran is eligible for the following programs:

VA’s Connected Devices Program – Provides eligible Veterans with internet-connected tablets at no cost so they can access VA care through telehealth. VA helps with initial device setup and provides 24/7 tech support for VA-loaned devices.

Federal Communications Commission’s (FCC’s) Lifeline program – Subsidizes the cost of broadband and phone services. Many Veterans are eligible for FCC Lifeline benefits, including Veterans with low incomes and Veterans who participate in Medicaid, VA pension, VA Survivors Pension, and other federal programs.

FCC’s Affordable Connectivity Program – Provides eligible households with discounts toward home internet service. Households can also receive a one-time discount to purchase a computer or tablet.

EveryoneOn program – Works to connect people living in the U.S. with low-cost home internet service, affordable computers and tablets, and digital literacy training.

To help a Veteran get started with the Digital Divide Consult, have them talk with their VA provider today. For more information, visit the Digital Divide Consult page.

To learn about VA telehealth, visit the VA Telehealth Services website.