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Billing and insurance

You can pay your VA Finger Lakes health care bill online, by phone, mail, or in person.

If you have questions about the copay balance on your VA Finger Lakes health care bill, call us at 888-823-9656. We're here Monday through Friday, 8:00 a.m. to 4:30 p.m. ET.

Please note that you won’t need to pay any copays for X-rays, lab tests, preventive tests, and services like health screenings or immunizations.

Pay online, by phone, or mail

Find out how to make a payment—and what to do if you're having trouble making payments or you disagree with your bill.

Pay online, by phone, or by mail

Pay in person

To pay your copay bill in person, visit the agent cashier's office at our Canandaigua campus.

Please bring your payment stub, along with a check or money order made payable to "VA Finger Lakes Healthcare System." Be sure to include your VA account number on the check or money order.

Agent Cashier window
Building 2
Map of Finger Lakes campus
Hours: Coming soon!

Private and other health insurance

If you have another form of health coverage—like Medicare, Medicaid, TRICARE, or a private insurance plan through your spouse’s employer—please bring your insurance card with you to your health care appointment.

Learn how VA health care works with other health insurance

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