Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Finger Lakes health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Support for Law Enforcement and First Responders

VA Finger Lakes Healthcare System is grateful for your service to our Community. Together, we can support Veterans who are experiencing hardships by providing easy access to resources.

If you are a Veteran in crisis, dial 988 and press 1 

or talk to someone live online here

Home (veteranscrisisline.net)

Bath Phone Numbers

Bath VA Medical Center:

VA Police: 607-664-4768

Bath VA Behavioral Health Clinic: 607-664-4300

Bath Urgent Care:  607-664-4000 (Monday-Sunday, 8:00 a.m.-7:00 p.m.)

Veterans Justice Program Coordinator:

Canandaigua Phone Numbers

Canandaigua VA Medical Center: 585-393-7100

Canandaigua VA Police: 585-393-8323

Canandaigua VA Behavioral Health Clinic: 585-393-7252

Veterans Justice Program Coordinator: 585-208-2108

Rochester Calkins VA Behavioral Health Outpatient Clinic: 585-463-2688

National VA Homeless Call Center: 877-424-3838

National Woman Veterans Call Center: 855-829-6636

Veterans Eligibility: 585-463-2687

Questions to ask if you encounter a Veteran in crisis:

» Did you serve in the military?
» Did you serve in a war zone?
» What branch did you serve in?
» Can I assist you in getting services?
» Would you like to speak to someone now?
» Are you a patient at the Canandaigua, Bath or Rochester VA?
 

Effective Action Tips

» Notice signs and symptoms
» Ask about Veteran status
» Spend time listening
» Speak simply, briefly, and slowly
» Not responsive may not equal noncompliant
» Alcohol and drug abuse may be a sign of PTSD
» Anger and fighting may be a sign of PTSD
» Women Veterans can have PTSD

Suicide Prevention Warning signs 

» Threatening to hurt or kill self
» Feeling trapped, like there’s no way out
» Looking for ways to kill self
» Abusing drugs or alcohol
» Withdrawing from friends or family
» Having dramatic changes in mood
» Feeling hopeless
» Talking or writing about death or dying
» Giving away possessions

Veteran Specific Risks

» Frequent deployments
» Deployments to hostile environments
» Exposure to extreme stress
» Physical/sexual assaults while in the Service (not limited to women)
» Length of deployments
» Service-related injury

Myth:
Asking about
suicide will plant
the idea in a
person’s head.
 

Reality:
Asking does not create suicidal
thoughts. Asking simply gives the
Veteran permission to talk about
their thoughts or feelings.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Finger Lakes health care.

Mailing address

Bath VA Medical Center

76 Veterans Avenue 

Bath , NY 14810-0810

Main phone: 607-664-4000

Mental health clinic: 607-664-4300

Canandaigua VA Medical Center

400 Fort Hill Avenue

Canandaigua, NY 14424-1159

Main phone: 585-393-7100

To use TeleType (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Finger Lakes Healthcare System.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Bath VAMC

Email: VHABANFOIARequests@va.gov
Fax: 
Mail:

Bath VA Medical Center
FOIA Officer
Building 76 Office 229
76 Veterans Avenue
Bath, NY 14810

For questions about your request to Bath VAMC

Phone:

Requesting records maintained by Canandaigua VAMC

Email: VHACANFOIARequests@va.gov
Fax: 
Mail:

Canandaigua VA Medical Center
FOIA Officer
Building 1 Office 108
400 Fort Hill Avenue
Canandaigua, NY 14424-1159

For questions about your request to VA Finger Lakes

Phone: 585-393-7661

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Finger Lakes.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018