Find phone numbers and contact information at VA Houston Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Billing and insurance
Pay your VA Houston health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Get local care in the community through approved non-VA medical providers.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative, clinic, and program offices at VA Houston health care.
Michael E. DeBakey VA Medical Center
2002 Holcombe Boulevard
Houston, TX 77030
Main phone numbers
Appointments, prescriptions, talk to triage nurse: 713-794-8985
Patient Advocates: 713-794-7884
Main phone (operator): 713-791-1414
To use TeleType for the Deaf (TTY) services: 711
Contact Information for Community Partners & Providers
72-hour notifications for ER or inpatient community care: 844-724-7842
Transfer center phone: 713-794-7109
Transfer center fax: 713-770-1790
A – F
713-791-1414, ext. 28054
Appointments: VA Health Connect
Beaumont VA Outpatient Clinic
Care in the Community (MISSION Act)
713-791-1414, ext. 28634
CHAMPVA In-house Treatment Initiative
Charles Wilson VA Outpatient Clinic (Lufkin)
Coaching Into Care Family/Friends Mental Health Hotline
713-794-8777, select 3
Conroe VA Outpatient Clinic
Dental Clinic (Houston)
Dental Clinic (Conroe)
713-791-1414, ext. 23452
Diabetes Education Appointment
Diabetes Management Appointment
Dialectical Behavior Therapy Program
713-791-1414, ext. 26962
Doing business with us
Ear, nose, and throat (ENT)
Eligibility and Enrollment
Epilepsy Center of Excellence (ECoE)
713-791-1414, ext. 28835
Former Prisoner of War Advocate, Dr. Scott Forbes
G – M
Galveston VA Outpatient Clinic
713-791-1414, ext. 25152
Health Promotion & Disease Prevention (HPDP)
713-791-1414, ext. 28768
Homeless Veteran Care
Houston Regional Office - Main Number
Humble/Kingwood VA Outpatient Clinic
Intimate partner violence
Katy VA Outpatient Clinic
Lake Jackson VA Outpatient Clinic
LGBT Veteran care
Low vision and blind rehabilitation
Mental health care
281-578-4600 ext. 11638 (Katy)
979-230-4852 (Lake Jackson)
Million Veteran Program
Minority Veteran Program Coordinator
713-791-1414, ext. 26166
Multiple Sclerosis clinic
713-791-1414, ext. 26281
My HealtheVet Coordinator
713-791-1414, ext. 22556
N – Z
713-791-1414, ext. 24098
Patient Advocate - Beaumont
409-981-8550, ext. 10613
Patient Advocate - Conroe
Patient Advocate - Galveston
Patient Advocate - Houston (Veterans Experience Office)
Patient Advocate - Humble/Kingwood
713-791-1414, ext. 20870
Patient Advocate - Katy
281-578-4600, ext. 11535
Patient Advocate - Lake Jackson
713-791-1414, ext. 10104
Patient Advocate - Lufkin
Patient Advocate - Richmond
713-791-1414, ext. 10104
Patient Advocate - Sugar Land
713-791-1414, ext. 10104
Patient Advocate - Texas City
409-986-2900, ext. 10506
Patient Advocate - Tomball
713-791-1414, ext. 0
Pharmacy Automated Refill Line
Physical Medicine and Rehabilitation Clinic
Police Service (VA)
Prosthetics & Sensory Aids Service
Recreation and creative arts therapy
Release of Information (Request Medical Records)
Richmond VA Outpatient Clinic
713-791-1414, ext. 26735
Spinal cord injury and disorders
Sugar Land VA Outpatient Clinic
Texas City VA Outpatient Clinic
Tomball VA Outpatient Clinic
Transplant surgery: Kidney
Transplant surgery: Liver
713-791-1414, ext. 26422
Vet Center - Beaumont (Jefferson County)
Vet Center - Harris County
Vet Center - N. Post Oak Road (West)
Vet Center - Richmond Ave.
Veterans Canteen Service
Veterans Crisis Line
Dial 988 then Press 1
Vocational rehabilitation and employment programs
713-791-1414, ext. 24449
Wellness and Fitness Center
713-791-1414, ext. 26774
Women Veteran Care
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Houston Health System.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), any person has a right of access to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
(Please do not submit FOIA requests for medical records.)
Requesting records maintained by VA Houston
You can file a FOIA request for records (other than medical records) maintained by VA Houston. Complete the FOIA request form and return by email, fax, or mail.
Mail: Michael E. DeBakey VA Medical Center
ATTN: FOIA OFFICE 00A-PO
2002 Holcombe Blvd.
Houston, Texas 77030
Privacy Officers: Our Privacy Officers are Duane Jones and Brandy Perkins. They can be reached at firstname.lastname@example.org.
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to email@example.com instead of VA Houston.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-…
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018
Support for first responders
You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.
Veterans Crisis Line
Connect Veterans with caring, qualified Veteran Crisis Line responders for free, private help anytime 24/7.
Phone: 988, select 1
VA Houston health care
We provide Veterans with health care services at the Houston VA Medical Center and 11 community based outpatient clinics.
Main phone: 713-791-1414
Mental health clinic: 713-794-7561
VA Health Connect: Speak with professionally trained registered nurses 24/7 at 713-794-8985 or toll-free 800-639-5137.
VA Police Service: 713-794-7106
View our clinical locations and contact information.
Healthcare for Homeless Veterans Program
We help Veterans who are homeless or at risk of being homeless.
Hotline for Homeless Veterans: 1-877-4AID VET or 877-424-3838