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Community care

Get local care in the community through approved non-VA medical providers.

We provide care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans. For community care questions please call 713-794-8777, select 3, Monday-Friday, 8:00 a.m.-4:30 p.m.

Learn about Veteran community care.

Make appointments with non-VA providers

To obtain community care, you must receive prior approval from VA. Call 713-794-8777 for community care appointment scheduling, Monday-Friday, 8:00 a.m.-4:30 p.m.

Learn how to schedule appointments.

Urgent and walk-in care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

Veterans must have been seen in the VA system, or by a VA community care provider, within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care location and has any difficulty receiving care, they can call 866-620-2071.

Learn about your urgent care benefits.

Download the urgent care assistance card.

Community care billing

Call 877-881-7618 with community care billing questions.

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Learn about copay and insurance changes.

Prescription medication

If prescription medication is needed, the prescription should usually be sent to and filled by the nearest VA pharmacy. Veterans can receive short-term prescription medication for a 14-day or fewer supply that can be filled at a non-VA pharmacy. A prescription for more than a 14-day supply must be filled by VA.

Learn more about medication copayments.

Important contact information

VA notification contacts

Request to transfer a patient

Request to transfer a patient to the Houston VA Medical Center: 713-794-7109

Billing contacts

  • Travel or ambulance billing question: 713-794-7630 
  • Triwest billing question: 855-722-2838, Monday-Friday, 8:00 a.m.-4:00 p.m.
  • Co-payment question: 866-400-1238, Monday-Friday, 8:00 a.m.-4:30 p.m.
  • All other billing questions: 877-881-7618, Monday-Friday, 8:00 a.m.-4:00 p.m.

Eligibility contacts

If you have a question about your eligibility, call 713-794-7288.