Contact us
Find phone numbers and contact information at VA Iowa City Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Contact our main facility
Main phone numbers
Local: 319-338-0581
Toll-free: 800-637-0128
To use TeleType (TTY) services: dial 711.
Mailing address
Iowa City VA Medical Center
601 Highway 6 West
Iowa City, Iowa 52246
Patient help and resources
Nurse Triage Line
The Nurse Triage Line is available at 1-
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Iowa City health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Community Care Resources
VA Community Care Home page
Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans.
Community Care - Emergency Medical Care
Learn more about Care in the Community emergency medical care eligibility, filing a claim and information about payments. If you believe your life or health is in danger, call 911 or go to the nearest emergency department right away.
A – F
G – M
N – Z
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Iowa City
VA Public Access Link (PAL): VA Public Access Link-Requests and Fees
Email: vhaiowvafoia@va.gov
Fax:
Mail:
VA Iowa City Medical Center
Freedom of Information Act (FOIA) Office
601 Hwy 6 West
Iowa City, Iowa 52246
For questions about your request to VA Iowa City
Phone: 319-338-0581, ext. 636095
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Iowa City.
Report an issue
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Iowa City Healthcare System.
Phone: 319-339-7104
Email: VHAIOWPublicAffairs@va.gov
After hours or on weekends, call the operator at 800-637-0128 and ask for the administrator on duty.