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TRICARE beneficiaries at Lovell FHCC will now use the MHS Genesis patient portal to manage their health care online.

For technical help, you can call 1-800-600-9332 or DSN 312-838-3000.

Learn more about the MHS Genesis patient portal.

You are viewing this page as a TRICARE beneficiary.

Electronic Health Record Modernization (EHRM)

On March 9, 2024 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched at our facility. The MHS GENESIS patient portal will replace the TRICARE Online for patients at this facility.



MHS GENESIS is the single, common electronic health record for the Military Health System. It’s an enterprise solution supporting a system of health care delivery with standardized clinical and business practices. It is also a patient-centric system focusing on quality, safety, security, and readiness – resulting in positive patient outcomes.

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information, including laboratory and radiology results
  • Schedule appointments
  • Communicate securely with your care team
  • Request prescription renewals
  • Complete intake and screening forms in advance of appointments
  • Access a health library

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What happens when I permanent change of station (PCS) to/from an MHS GENESIS location?

Providers at all Department of Defense hospitals and clinics have access to electronic files, whether those records are stored in the new health record (MHS GENESIS), or existing military digital records, or in coordination with community providers.

Will the VA use the same system?

Yes. DOD, VA, the U. S. Coast Guard, and the National Oceanic and Atmospheric Administration are standing up a single, common electronic health record that will stay with a service member from the time of their entry into the military through veteran status.

How do I access my electronic health record (EHR)?

Once a patient has a health record in MHS GENESIS (used by providers and available only to sites with the new Federal Electronic Health Record), they can access the MHS GENESIS Patient Portal account using a CAC-enabled computer or through a DS Logon account.

To access the MHS GENESIS Patient Portal visit

There are three ways you can log in to MHS GENESIS Patient Portal:

  1. Logging in with your Department of Defense Self-Service (DS) Logon (see FAQ - DS LOGON)
  2. Logging in with your common access card (CAC)
  3. Logging in using a Personal Identity Verification (PIV)

What do I do when I can't get access to my patient portal?

For support relating to the patient portal issues, contact the Global Support Center at 800-600-9332.

Will I have access to previous messages with my provider?

A separate vendor runs TRICARE Online Patient Portal Secure Messaging (formerly RelayHealth) and the messages do not cross over to MHS GENESIS. It is important for beneficiaries to know that their old TRICARE Online Patient Portal Secure Messaging account is still active. They can log into the old system to see all their archived messages in that application’s "my chart" section. Messages generated in MHS GENESIS should be visible within the MHS GENESIS Patient Portal.

What can I do within the MHS GENESIS Patient Portal?

The MHS GENESIS Patient Portal securely connects a patient with their health care team and empowers them to become the driver of their own health care. With the MHS GENESIS Patient Portal, a patient can:

  • Manage primary care medical and dental appointments (in most places)
  • Review clinical notes, lab, and test results
  • Request prescription renewals
    • Renewals occur when a prescription has no refills left or has expired, and the patient needs to continue taking the medication (in this case, health care staff evaluate and create a new prescription, if appropriate)
    • New prescription renewals are done only through MHS GENESIS
  • Exchange secure messages with their health care team
  • Monitor health information and view their portal profile
  • Complete a pre-visit dental health history questionnaire online
  • Look up high-quality, provider-approved health information related to health issues, lab results, and medications

What safeguards are in place to protect patient data?

We strive to maintain the most advanced cybersecurity capabilities in the world. DOD cybersecurity tools and personnel are embedded within the data center boundary to ensure the data MHS GENESIS exchanges are monitored, protected, and defended from cyberattacks. We established and maintain continuous cyber assessments. The DOD sets the standard for cybersecurity, and we invested significant time and resources to satisfy those requirements. 

DS Logon

What is DS Logon?

DS Logon (DSL) is a single sign-on web application that makes it easy for the users to access their information across DOD and VA partner websites. Users have visibility to see personally identifiable information (PII); Personal Health Information (PHI); claim statuses, and records.

Who is eligible for an account?

Per DOD policy (DoDM 1341.02 vol 1), a user must be 18 years old and be affiliated with the DOD or VA, and listed in the Defense Enrollment Eligibility Reporting System (DEERS) as a service member (Active, Guard, Reservist, Retirees), Veteran, dependent (e.g., spouse, ex-spouse, surviving spouse, and/or adult child receiving DOD benefits), DOD civilians, and contractors.

How does DSL validate a user's identity?

DSL validates a user’s identity by allowing a user to use their Common Access Card (CAC), email registration, remote-proof or in-person proof. Email Registration is the ability to use your unique email address on file and personally identifiable information (PII) to register for a DSL account. In-person proofing requires a user to bring I-9 documents to a Veteran Affairs regional office or a Real-Time Automated Personnel Identification System (RAPIDS) office only when issuing a new ID. Remote proofing is a multiple step process with various workflows to validate a person’s identity.

How do I get a DS Logon account?

To get a DS Logon account, visit Logon Account. Then click on the blue CREATE ACCOUNT tab at the bottom.

Do not use any link (URL) starting with webct2. These are not DSL.

What if I have questions about DS Logon?

Visit the Defense Manpower Data Center (DMDC) website and click on the Need Support button.

What do I do if I'm having problems accessing my Patient Portal via DS Logon?

For questions regarding the DS Logon, visit milConnect or call 1-800-538-9552.

DoD / VA Joint Health Information Exchange

What is the joint health information exchange (HIE)?

The joint HIE is a secure gateway used to connect to participating provider organizations across the United States who agree to securely share clinical information with the DOD, VA, Department of Homeland Security’s U.S. Coast Guard (USCG), Department of Commerce, National Oceanic and Atmospheric Administration’s NOAA Corps providers. Participating provider organizations include single-physician offices to multi-hospital systems outside the federal health care systems (DOD, VA, USCG and NOAA Corps) that participate in the joint HIE.

The joint HIE enhances the ability of DOD, VA, USCG and NOAA Corps providers to access patient electronic health information quickly and securely from participating provider organizations and vice versa. Participating provider organizations now have a single point of entry to request and access DOD, VA, USCG and NOAA Corps patient information to support the continuity of care for service members, Veterans, and other beneficiaries.

The launch of the joint HIE is a critical step forward in significantly expanding DOD, VA, USCG and NOAA Corps partnerships and interoperable capabilities. The FEHRM continues to optimize and expand the joint HIE.

Why is the joint HIE necessary and important?

The joint HIE makes patient information from participating provider organizations available to DOD, VA, USCG and NOAA Corps clinicians. Participating provider organizations can access records for clinical decision-making on their service members, Veterans and beneficiaries. Sharing a patient’s health information enables more informed decision-making for patient care.

Who does the joint HIE benefit?

The joint HIE directly benefits DOD, VA, USCG and NOAA Corps and participating provider organizations alike by enhancing access to patient health information. The joint HIE also benefits the patient by reducing the burden on the patient to share health data in other ways (e.g., fax, mail). In turn, participating provider organizations need to query only a single HIE gateway to retrieve records from DOD, VA, USCG and NOAA Corps. This exchange supports the continuity of care for Veterans, service members and beneficiaries.

What information is shared through the joint HIE?

Through the joint HIE, providers may access information to a patient's:

  • Prescriptions
  • Allergies
  • Illnesses
  • Lab and radiology results
  • Immunizations
  • Past medical procedures 
  • Clinical notes

What happens next?

Appointment availability from December 18, 2024, to June 2024 may be affected and appointment wait times may increase as our staff adjusts to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.