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TRICARE beneficiaries at Lovell FHCC will now use the MHS Genesis patient portal to manage their health care online.

For technical help, you can call 1-800-600-9332.

Learn more about the MHS Genesis patient portal.

LGBTQ+ care

Lovell Federal health care employees receive training in clinical care that is responsive to the unique needs of LGBTQ+ patients. Our trained staff are fully equipped to support the health, welfare, and dignity of you and your family.

Connect with our Transgender care coordinator

Nicholas Piccard LCSW

Transgender care coordinator

Lovell Federal health care

Phone:

Care we provide at Lovell Federal health care

Our care coordinators can answer your questions, advocate for your right to quality care, handle complaints or concerns you have about your care, and help you get started with any of our services for LGBTQ+ TRICARE beneficiaries. These include:

  • Mental health services, including psychosocial assessments for hormone therapy and gender confirming surgeries
  • Creative arts therapies
  • Hormone therapy
  • Gender-affirming prosthetics
  • Testing, counseling, and care for HIV and sexually transmitted infections, including post-exposure prophylaxis (PEP) and pre-exposure prophylaxis (PrEP) for patients at risk for HIV
  • Other prevention, screening, wellness, and testing services

Policies and practices to know

The care coordinator can help you get started with care or with navigating any of these issues.

Visitation: A same-sex partner, family member, friend, or other individual can be present with the patient for emotional support during the course of the patient's stay.

Definition of family: "Family" may include individual(s) not legally related to the individual. Family members include spouses, domestic partners, different-sex and same-sex significant others.

Advance directives: Patients may designate any person as a decision-maker for care if they won't be able to make these decisions themselves. This includes same-sex partners. Advance directive agents are chosen by the patient and do not need to be biologically related.

Documentation in medical records: Lovell FHCC maintains the confidentiality of information about sexual orientation, sexual behavior, and gender identity, just like any other private health information.