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Coming Soon! Mobile Appointment Check-in

Mobile Appointment Check-in

Your overall satisfaction with a health care visit starts with patient check-in. VA understands the importance of this moment and will soon offer you an opportunity to check-in for appointments using your smartphone.

Launching early August 2022 at the VA Maryland Health Care System, the new patient check-in application has two options: pre-check-in and mobile check-in.

Pre-check-in enables you to review your demographic information (contact, next of kin, emergency contact) on a mobile device from anywhere up to seven days before an appointment.

Mobile check-in allows you to skip the line at the check-in desk on the day of your appointment by having you check-in for your appointment using your smartphone.

Don’t have a smartphone or prefer to check-in with a staff member? No problem. You’ll always have the options to check in at the facility in-person with a staff member.

Beginning August 1, Veterans will have the option to prepare for their next appointment using pre-check-in and mobile check-in.

Pre-check-in and mobile check-in are easy to use.  To use pre-check-in, you’ll access a link through a text message appointment reminder after confirming an appointment. If you’ve opted out of text appointment reminders, you can restart these reminders by texting “START” to 53079 or by replying “START” to any previous text message from VA.

To check-in for an appointment with mobile check-in, once you arrive at your appointment clinic, follow these three steps:

  1. Locate the poster titled, ‘Have an appointment? Check-in with your phone’ prominently displayed in all clinics offering mobile check-in.
  2. Scan the QR code or text the phone number on the poster.
  3. Wait until you get a text and click on the link to start your check-in.

For your next appointment, give these options a try, or ask your staff about how they work.  Some of the benefits include:

  • Greater flexibility: Start your pre-check-in process from anywhere up to seven days before an appointment using your mobile device (smartphone, tablet, or computer).
  • Faster day-of check-in: Avoid the lines at the check-in desk on the day of a scheduled appointment.
  • Convenience: Easily verify your demographic information to keep your records current.
  • Accessibility: Enjoy an improved digital experience if you use assistive technologies.

For more information about pre-check-in or mobile check-in, visit How to Check-in With Your Smartphone for Some VA Appointments.