Skip to Content

Contact Us

Find phone numbers and contact information at VA Northeast Ohio Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more. If you need to reach an area, call 216-791-3800 and operators will direct you to the appropriate section. If you are in crisis, or know someone who is, please call 988 and select 1, or text 838255, or visit veteranscrisisline.net

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Northeast Ohio health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Northeast Ohio health care. You can speak to an operator or dial an extension at any time.

Mailing address

Louis Stokes Cleveland VA Medical Center
10701 East Boulevard
Cleveland, OH 44106

Main phone numbers

Local: 216-791-3800
Toll-free:  877-838-8262

To use TeleType for the Deaf (TTY) services:  dial 711

B

Beneficiary Travel
216-791-3800, ext. 61010

 

Billing & Insurance
216-791-3800, ext. 61060

E

Ears, Nose, Throat (ENT) Clinic
216-791-3800, ext.61046

 

Emergency Department
216-791-3800, ext.61062

 

ER Visit Notification Hotline
1-844-724-7842

 

Endocrine
216-791-3800, ext.61023

F

G

Gastroenterology (GI)
216-791-3800, ext.61024

 

General Surgery
216-791-3800, ext.61047

 

Geriatrics
216-791-3800, ext.61025

 

H

Hematology/Oncology
216-791-3800, ext.61026

I

Infectious Disease
216-791-3800, ext.61027

J

K

L

M

Mental Health
216-791-3800, ext.61035

 

MRI
216-791-3800, ext.61041

 

Military Sexual Trauma (MST) Coordinator
216-791-3800, ext.66849

O

Occupational Therapy
216-791-3800, ext. 61044

 

Ophthalmology
216-791-3800, ext. 61057

 

Optometry
216-791-3800, ext. 61048



Orthopedics
216-791-3800, ext. 61049

P

Pain Management
216-791-3800, ext. 61030

 

Pharmacy
216-791-3800, ext. 48999

 

Physical Therapy
216-791-3800, ext. 61044

 

Plastic Surgery
216-791-3800, ext. 61050

 

Podiatry
216-791-3800, ext. 61052

 

Primary Care
216-791-3800, ext. 61020

 

Prosthetics
216-791-3800, ext. 61036

 

Pulmonary
216-791-3800, ext. 61028

Q

R

Radiation Therapy
216-791-3800, ext. 61042

 

Recreation Therapy
216-791-3800, ext. 61043

 

Release of Information
216-791-3800, ext. 42009

 

Rheumatology
216-791-3800, ext. 61029

S

Sleep Lab
216-791-3800, ext. 61037

 

Speech Pathology
216-791-3800, ext. 61056

 

Spinal Cord Injury
216-791-3800, ext. 61045

T

V

Vascular
216-791-3800, ext. 61053

 

Veterans Suicide & Crisis Hotline
1-800-273-8255 or 988

W

Women's Health
216-791-3800, ext. 61055

X

X-Ray Department
216-791-3800, ext. 61038

Y

Z

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Northeast Ohio Healthcare System.

Phone: 216-791-3800, ext. 63012
Email: VHACLEPublicAffairs@va.gov

After hours or on weekends, call the operator at 216-791-3800 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Northeast Ohio health care

Email: Coming soon!
Fax: 216-229-2260
Mail:

Louis Stokes Cleveland VA Medical Center
Release of Information / Medical Records
10701 East Boulevard
Cleveland, OH 44106

For questions about your request to VA Northeast Ohio health care

Phone: 216-791-2300, ext. 42009

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHACLEPublicAffairs@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018