OVAHCS Unveils Groundbreaking Healthcare Initiative: Care Coordination and Integrated Case Management (CCICM)

The Care Coordination and Integrated Case Management (CCICM) Program promises to elevate the standard of healthcare delivery for Veterans.

The primary focus of CCICM is to improve collaboration, communication, and coordination within an integrated healthcare system. Orlando VA Healthcare System is excelling by creating five transitional care programs supporting the initiative (Coordinated Transitional Care, Home Transitional Care, Complex PACT, Remote Patient Monitoring/Home Telehealth, and Care Coordination Review Team).

Through CCICM, the Veteran is assigned a Lead Coordinator also known as a Case Manager, this can be either a Registered Nurse or Social Worker. The Lead Coordinator will be an easily identifiable point of contact for the Veteran, their caregiver, healthcare team, and stakeholders. The Lead Coordinator will guide the Veteran during their CCICM journey by coordinating one seamless plan of care resulting in a decrease in the utilization of services and cost. 

Since implementing CCICM at the OVAHCS, Veterans enrolled in CCICM have demonstrated astounding improvement. These Veterans have shown a remarkable 79% decrease in hospitalizations and ED visits.

“The OVAHCS is shaping a future of seamless coordination and integrated case management – a testament to a healthcare evolution prioritizing holistic well-being,” said Timothy J. Cooke, OVAHCS Director/CEO. 

The CCICM initiative embodies the OVAHCS dedication to innovation, efficiency, and, most importantly, the well-being of our nation’s heroes. By fostering a culture of collaboration and continuous improvement, the OVAHCS aims to set new standards in healthcare delivery.