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Parma Vet Center

We offer confidential help for Veterans, service members, and their families at no cost in a non-medical setting. Our services include counseling for needs such as depression, posttraumatic stress disorder (PTSD), and the psychological effects of military sexual trauma (MST). We can also connect you with more support in VA and your community.

Locations and contact information

Main Location

6325 York Road
Suite 102
Parma Heights, OH 44130

Direct line

Hours

  • Mon. 8:00 a.m. to 7:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 7:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed
Parma Vet Center Exterior

Other locations

Vet Centers are community based to be more accessible in areas where you live.

View more Parma Vet Center locations

We also have non-traditional hours that change periodically given our community’s needs. Please call us to find out more.

Need help after hours?

Our call center is available 24/7. Call us anytime at 877-927-8387.

Prepare for your visit

Click on a topic for more details.

We're ready to serve anyone who walks into our facility during business hours. Appointments are recommended but we'll see anyone in crisis the same day.

  • Call our main line at 440-845-5023 and tell us that you'd like to receive services. We'll set up an intake appointment with you either in person or virtually.
  • We'll ask you to complete an intake packet.
  • During the first visit, we'll ask you some questions regarding your current life situation and your military service.
  • We'll discuss how we can help you, and we'll offer a counselor and an appointment time.

Our main location is on York Road, near the intersection of York and Pearl Road. There's designated parking in front of the building, facing York Road, but you may park in any spot in the surrounding lot. 

Face masks are currently required within the building. We have masks available if needed.

You don't need to be registered for care at VA, rated for a service connected disability, or receiving any other form of VA benefits. On your first visit, we will look for one or more of the following:

  • Discharge documents (such as a DD214)
  • Receipt of certain awards
  • Deployment orders
  • Other documents that show qualifying military service

Request your military service records online

If you don’t have these documents on hand, come in and we can work with you to establish your eligibility and also answer any questions you might have.

  • You can talk to your counselor in person or virtually.
  • Our office staff are happy to help you set up appointments or answer any questions you may have. They'll assist with making sure your paperwork is up-to-date.
  • We'll call you the day before your in-person appointment as a reminder. If you're doing a virtual appointment, you'll receive an email reminder with a link to your VA Video Connect (VVC) appointment.

In the spotlight at Parma Vet Center

Counseling services

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We offer couples and family counseling to support you as you work toward meeting your goals.

Our counselors are trained in a variety of couples counseling modalities, including Emotionally Focused Therapy (EFT), the Gottman Method, and narrative therapy.

If someone close to you has died or you’re adjusting to a difficult life change, we’re here to support you.

We support Gold Star families. We offer grief and bereavement counseling if your service member died while serving on active duty. 

Read more about Gold Star families

We also offer grief and bereavement counseling to families of service members or Veterans who were receiving Vet Center services at their time of death. We can also help get you connected to the Veterans Benefits Administration and National Cemetery Administration and navigate burial and survivor benefits using the Planning Your Legacy Toolkit.

Check out VA's toolkit for burial benefits and pre-need planning information

If you’re struggling with issues like PTSD, depression, grief, anger, or trauma, we offer counseling and other support. We’ll work with you to help you achieve your personal goals.

We offer group therapies such as these:

  • Wellness group
  • PTSD group

We offer evidence-based therapies such as these: 

  • Cognitive Behavioral Therapy (CBT)
  • Cognitive Processing Therapy (CPT)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Internal Family Systems (IFS)
  • Mindfulness-based Cognitive Therapy (MBCT)
  • Prolonged Exposure (PE)

If you experienced sexual assault or harassment during military service, we can help you get the counseling you need. Any Veteran or service member, including members of the National Guard and Reserve forces, who experienced military sexual trauma is eligible to receive counseling. This applies to people of all genders from any service era.

Our counselors use a trauma-informed care approach to provide therapy and supportive services to those who have experienced military sexual trauma (MST). We have male and female counselors available.

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and support through private counseling and group therapy. We can also refer you to VA or community counseling for treatment and therapy resources.

If you're experiencing symptoms of PTSD—such as feeling on edge, having trouble with sleep or motivation, or feeling off-track—we can help. We can provide the tools to manage these problems. Give us a call to find out about the PTSD treatments we have available.

We offer specialty care and evidence-based practices such as these:

  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Cognitive Processing Therapy (CPT)
  • Prolonged Exposure (PE)
  • Whole health activities such as meditation and sound therapy

Learn more about PTSD and treatments

If you’re returning from military service, we’ll help you transition to civilian life. We can connect you with educational and career counseling, mental health services, and other programs and benefits that will support your transition.

We're here to welcome you home. We provide a community where you can connect with other Veterans and service members.

Whether you're returning from deployment or leaving the military, we can help you connect with the following:

Give us a call, we’ve got your six.

Referral services

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We can help you overcome substance use problems, from unhealthy alcohol use to life-threatening addiction. We'll connect you to services for your specific needs.

Substance use often goes hand-in-hand with PTSD, depression, or stress. We can help you understand how problematic drinking or drug use might be related to other stressors in your life. We’ll help support you with relapse intervention and prevention. We’ll also help connect you with more intensive or comprehensive substance use treatment programs within VA or in our community, if needed.

Call our Veterans Crisis Line at 988 and press 1 to get support anytime day or night. This service is private, free, and available 24/7. Our Vet Center can also connect you with ongoing counseling and services.

If you need help and want to connect with another Veteran, we're here. Some of our staff are Veterans, too. We understand Veteran and military experiences and can provide one-on-one counseling.

We can help connect you to VA and community resources that will support you in achieving your goals.

We understand that searching through the variety of Veteran resources can be challenging. Let us help you navigate these resources. We can refer, connect, and explain how to gather information on your VA benefits. We can also connect you to state and local benefits to meet your needs. Call us for more information.

Other services

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We provide private organizations and community agencies education on our Veteran community and military culture. Together, we build referral networks to expand support for Veterans, service members, and their families.

If you or your organization would like to learn about working with Veterans and military culture or how you can support the Veteran community, we can provide individual or group educational briefings. Call us for more information.

How we’re different than a clinic

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Vet Centers are small, non-medical, counseling centers conveniently located in your community. They’re staffed by highly trained counselors and team members dedicated to seeing you through the challenges that come with managing life during and after the military.

Whether you come in for one-on-one counseling or to participate in a group session, at Vet Centers you can form social connections, try new things, and build a support system with people who understand you and want to help you succeed.

You may be eligible for Vet Center services no matter your discharge status or eligibility for VA health care. And we encourage you to contact us, even if you’re not sure if you’re eligible. If we can’t help you, we’ll find someone who can. 

If you’re a Veteran or service member (including National Guard and Reserves), you’re eligible if you meet any of these service requirements: 

  • You served on active duty in any combat theater or area of hostility, or 
  • You provided mortuary services or direct emergency medical care to treat the casualties of war while on active duty, or 
  • You were a member of an unmanned aerial vehicle crew that provided direct support to operations in a combat theater or area of hostility, or 
  • You served on active duty in response to a national emergency or major disaster declared by the president, or under orders of the governor or chief executive of a state in response to a disaster or civil disorder, or  
  • You’re a current or former member of the Coast Guard who participated in a drug interdiction operation, or 
  • You’re a current member of the Reserve Component assigned to a military command in a drill status, including active Reserves, and you need to address a behavioral health condition or psychological trauma that is related to your military service

If you’re a Veteran or service member (including National Guard and Reserves), you’re also eligible for Vet Center services if any of these descriptions is true for you: 

  • You’re a Vietnam Era Veteran who used Vet Center services before January 2, 2013, or 
  • You experienced military sexual trauma (no matter your gender or service era), or 
  • You currently use any covered VA educational assistance benefits

What are the covered educational assistance benefits?

They're benefits from any of these programs

Remember: You don’t need to be enrolled in VA health care to be eligible for Vet Center services. You don’t need to have a service-connected disability. And you can have any character of discharge.

You can use our counseling and other support services when your participation would support the growth and goals of the Veteran or service member in your family. If the Veteran or service member considers you family, so do we.  

You can also use our bereavement services if any of these descriptions is true for your family: 

  • The Veteran or service member died while serving on active duty, or

  • The Veteran was using Vet Center services at the time of their death, or

  • The Veteran or service member died by suicide 

No. You don’t have to be enrolled in VA health care or have a service-connected disability.

Safe and confidential. Our records can’t be accessed by other VA offices, the DoD, military units, or other community networks and providers without your permission or unless required to avert a life-threatening situation. Here, you can be as open as you want—there’s absolutely no judgment.