Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Providence health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Mailing address & Numbers

Mailing address

VA Providence Health Care System
830 Chalkstone Avenue
Providence, RI 02908-4738

Main phone numbers

Local: 401-273-7100
Toll free: 866-363-4486

To use TeleType (TTY) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Providence Health cares system.

Phone: 401-273-7100, ext. 13369

• For media inquiries/general info, please contact: 401-457-3369 or 401-523-9700
• For website & social media, please contact: 401-457-3009

Email: vhapropublicaffairs@va.gov

After hours or on weekends, call the operator at 401-273-7100, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

For questions about your request to VA Providence Healthcare System

Phone: 401-273-7100, ext. 3481, 3482, or 3485

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Providence.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for first responders and community EDs

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Veterans Crisis Line (24/7)

Connect Veterans with caring, qualified Veteran Crisis Line responders for free, private help anytime 24/7. Calls will be routed to a local Suicide Prevention Coordinator at the Providence VA.

VA Providence Health Care

Main Phone: 401-273-7100
Tap Line (Local VA Call Center): 401-457-3336
Centralized Call Center (Authorization): 844-724-7842

Emergency Department: 401-273-7100, ext. 12615
Mental Health Urgent Care: 401-273-7100, ext. 11487

Social Work Services:  401-273-7100, ext. 16791 M-F 8:00am -4:00pm
Homeless Services: 401-273-7100, ext. 11674

24/7 VA Providence Police Department: 401-457-3008

View our clinic locations and contact information

National VA Homeless Veterans Hotline (24/7)

Connect Veterans who are homeless or at imminent risk of homelessness with a trained VA staff member, 24 hours a day, seven days a week.
Phone: 877-424-3838

Vet Center (24/7) Call Center

Around the clock confidential call center where Veterans and their families can call to talk about their military experience or any other issue they are facing in their readjustment to civilian life. Once callers’ needs are addressed by the Call Center, they will also be referred to their local community-based Vet Centers for follow-up, where a wide range of social and psychological services can be provided, including trauma focused care and referrals to VA/community benefits and services.

Vet Center Locations: Warwick, RI – Fairhaven, MA – Hyannis, MA

Phone: 877-WAR-VETS (877-927-8387)

Veterans Justice Outreach (VJO) Program

VJO Specialists function as a VA liaison with the local court system and law enforcement throughout Rhode Island and Bristol/Barnstable Counties in Massachusetts, assisting with registering Veterans for care, helping them through the CJ system and referring for mental health and medical care, homeless services and other needs.

VJO Specialists: Richard Flynn, Whitney Conrad, Erica Madaus

Contact: 401-457-3012; VHAPROVJO@va.gov

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