What if I can’t sign in to VA.gov because my password doesn’t work?

First, try resetting the password for the account you use to sign in to VA.gov:

• Reset your password on the ID.me website
• Reset your password on the Login.gov website

Note: If you need more support from ID.me or Login.gov, go to the account service’s website.

Go to the ID.me support section

Go to the Login.gov help center

If you’ve taken these steps and still can’t sign in, call us at (TTY: 711). Follow the prompts to get the help you need. We’re here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. When calling, support hours from our sign-in partners may vary.

Note: Our VA contact center representatives can’t reset your ID.me or Login.gov password for you. This includes representatives at our My HealtheVet help desk.