What if I can’t sign in to VA.gov because my password doesn’t work?

First, try resetting the password for the account you use to sign in to VA.gov:

• Reset your password on the Login.gov website
• Reset your password on the ID.me website
• Reset your password on the My HealtheVet website
• Reset your password on the DS Logon website

Note: If you need more support from Login.gov or ID.me, go to the account service’s website.

Go to the Login.gov help center

Go to the ID.me support section

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.

Note: Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk.