Contact us

Patient help and resources

San Francisco VA Health Care System offers services at the following locations:

San Francisco VA Medical Center, Downtown San Francisco, Santa Rosa, Eureka, Ukiah, Clearlake, Oakland, and San Bruno

Contact us today to schedule an appointment:

New Patient Hotline: 415-750-2281

New Patient Handbook Welcome Packet available to download. Learn about the resources available if you are new to VA. 

Need help? Contact a patient advocate

If you need help getting care, resolving an issue with VA, or want to report a concern to hospital management,  reach out to one of our trained patient advocates. Call to reach the Office of Veterans Experience.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your San Francisco VA Health Care System bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Nurse Advice Line

The registered nurses on our Nurse Advice Line provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime. We’re here 24 hours a day, 7 days a week.

Call our 24 hour nurse advice line at 800-733-0502.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at San Francisco VA Health Care System.

Mailing address

VA San Francisco Medical Center
4150 Clement Street
San Francisco, CA 94121

Main phone numbers

Local: 415-221-4810
Toll-free: 800-733-0502
New Patient Scheduling Hotline:

To use TeleType for the Deaf (TTY) services: 711

The Department of Veterans Affairs established 1-800-MyVA411 (800-698-2411) to help Veterans, their family members, caregivers, and survivors understand and access the broad spectrum of VA benefits and services.

Call 1-800-MyVA411 for information about:

• COVID-19 updates
• Health care eligibility and enrollment
• VA benefits, such as disability, compensation and pension, education programs, caregiver support, insurance, home loans, and burial headstones and markers among others
• The nearest VA medical centers, benefits offices or cemeteries to Veterans, VA Medical Center operational updates and connection to VA Medical Center operators
• Directory assistance and technical support for www.VA.gov
• Debt and payment options

Media and Press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about San Francisco VA Health Care System.

Phone: 415-750-2012
Email: V21SFCPublicAffairs@va.gov

After hours or on weekends, call the operator at 415-815-7769, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by San Francisco VA Health Care System

Email: 662foia@va.gov
Fax:
Mail:

San Francisco VA Medical Center
Compliance and Privacy Service (00C)
Privacy Office
4150 Clement St.
San Francisco, CA 94121

For questions about your FOIA request to San Francisco VA Health Care System

Phone: or x26386

Additional FOIA request information

• Review VA’s requirements for a FOIA request, FOIA Requests - Freedom Of Information Act FOIA (va.gov) including sample requests

• See the VA FOIA Library, which publishes commonly requested records

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA San Francisco

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at V21SFCPublicAffairs@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mail:

VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: Report a Patient Safety Concern or File a Complaint | The Joint Commission
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for law enforcement and first responders 

National 24-hour hotlines 

The Veterans Crisis Line connects Veterans and service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text. 

 • Call 988 then press 1 (available 24/7)
 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/  
 • Text 838255 

National Homeless Hotline: 877-424-3838 

Vets4Warriors: and https://vets4warriors.com
This organization offers 24/7 peer support, via phone or chat, and is staffed entirely by Veterans. 

24-hour services at San Francisco VA Medical Center 

4150 Clement Street 
San Francisco, CA 94121-1545 

VA Police Dispatch:  
Emergency Department triage:  
Emergency Department Acute Nursing Station:  
Psychiatric Emergency Services:  

Non-emergent mental health care 

Mental Health Access Center:
Available 8:00 a.m. - 4:30 p.m. to schedule routine mental health appointments
 

VA Clinics

These clinics are not for emergencies. Direct any emergencies to the local emergency rooms (ERs), including Ft. Miley Emergency Department if located in San Francisco.   

Hours for all VA Clinics: Monday - Friday, 8:00 a.m. - 4:30 p.m. 

Veterans Justice Outreach 

Veterans Justice Outreach (VJO) is a VA outreach program designed to collaborate with local justice system partners to help Veterans who enter the criminal justice system and are in need of treatment services and/or alternatives to incarceration. 

Intimate Partner Violence Resources 

The Intimate Partner Violence Assistance Program provides screening, assessment, referrals, and therapies for Veterans and their partners who are either using or experiencing intimate partner violence.