Skip to Content
Learn what the PACT Act means for your VA benefits

Office of Community Care

We provide care to Veterans through community providers when VA cannot provide the care needed.

We provide care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans. For community care questions please call  205-554-2926  or                         205-554-2000 Ext. 3032/3741

Learn about Veteran community care

Make appointments with non-VA providers

To obtain community care, you must receive prior approval from VA. Call 205-554-2926 for community care appointment scheduling, weekdays, 8:30 a.m.-3:30 p.m.

Learn how to schedule appointments

Urgent and walk-in care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

Veterans must have been seen in the VA system, or by a VA community care provider, within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care location and has any difficulty receiving care, they can call 1-866-620-2071.

Learn about your urgent care benefits

Download the urgent care assistance card

Community care billing

Call 1-877-881-7618 with community care billing questions.

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Learn about copay and insurance changes

  • Travel billing question, call 205-554-3641  (M-F, 8:00 a.m.–4:00 p.m.)
  • Ambulance billing question, call 205-554-2000 ext: 2336 (M-F, 8:00 a.m.–4:00 p.m.)
  • Triwest billing question, call 1-855-722-2838 (M-F, 8:00 a.m.–4:00 p.m.)
  • Optum VA Community Care website  
  • Co-payment question, call 1-866-347-2352 (M-F, 8:00 a.m.–4:00 p.m.)  
  • For any other billing question, call 1-877-881-7618 (M-F, 8:00 a.m.–4:00 p.m.)

If you have a question about your eligibility, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET 

or our local offices at  205-554-2000 Ext. 2220 and 888-269-3045 Ext. 2220,  (24/7)