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Billing and insurance

You can pay your VA Western New York health care bill online, by phone, mail, or in person.

If you have questions about the copay balance on your VA Western New York health care bill, call us at 888-823-9656. We're here Coming soon!

Please note that you won’t need to pay any copays for X-rays, lab tests, preventive tests, and services like health screenings or immunizations.

Pay online, by phone, or mail

Find out how to make a payment—and what to do if you're having trouble making payments or you disagree with your bill.

Pay online, by phone, or by mail

Pay in person

To pay your copay bill in person, visit the Agent Cashier window at one of our campuses.

Please bring your payment stub, along with a check or money order made payable to "VA Western New York." Be sure to include your VA account number on the check or money order.

Buffalo VA Medical Center
Agent Cashier window
First floor
Wing 1D
Map of Buffalo campus
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Batavia VA Medical Center
Agent Cashier window
Building 1
Ground floor
Map of Batavia campus
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Private and other health insurance

If you have another form of health coverage—like Medicare, Medicaid, TRICARE, or a private insurance plan through your spouse’s employer—please bring your insurance card with you to your health care appointment.

Learn how VA health care works with other health insurance

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