Wilmington Veterans Affairs nursing home receives 5-Star rating

Wilmington Veterans Affairs Nursing Home Receives 5-Star Rating

June 14, 2018

Today, the Wilmington Veterans Affairs Medical Center announced that its nursing home received 5-stars as part of its annual performance rating.

Wilmington VAMC’s announcement comes after VA extended its unprecedented 18-month record of transparency disclosures by making public for the first time its annual nursing home ratings for every facility in the country. View the ratings here.

The data shows that, overall, VA’s nursing home system – composed of more than 130 community living centers – compares closely with private sector nursing homes, even though the department on average cares for sicker patients in its nursing homes than do private facilities.

In fact, the overall star rating for VA’s nursing homes compared to the 15,487 private sector nursing homes rated by the Centers for Medicare and Medicaid Services (CMS) shows that VA has a significantly lower percentage (34.1 percent lower) of one-star, or lowest rated, facilities than the rest of the nation.

 Of note, 60 of VA’s nursing homes improved their quality score from last year to this year (2nd Quarter FY17 to 2nd Quarter FY18).  Only one facility had a meaningful decline in that metric, and that facility was already rated with four stars.

 Extending VA’s Commitment to VA Transparency, Quality Improvement

VA has become the first hospital system in the nation to post its:

• Hospital wait times
• Opioid prescription rates
• Employee settlementsand accountability actions
• Chief executive travel
   “We believe this success has been achieved by focusing on the complex care needs of this very special population of veterans as well as the needs of their families.  We are constantly trying to improve the quality of care we provide to our veterans and pleased with this outside review of our CLC.  We realize we must continue to get better every day. Veteran and family satisfaction is critically important to us as we make every effort to put our veterans first - our veterans and their families are depending on us,” said Vince Kane, director of the Wilmington VA Medical Center.

How VA Nursing Homes Compare with Private Sector
The best comparison of VA nursing homes to the private sector is in the overall star rating. Using that overarching and most important metric, VA’s performance compares very closely with that of the private sector. See here for a comparison of quality ratings using CMS’ Nursing Home Compare Five Star Quality Rating System as of April 2018.

 VA’s Unique Patient Base
Of note, VA nursing homes often serve residents with more numerous and challenging medical conditions than do private sector facilities.
Specifically, VA nursing homes serve a much higher proportion of residents with conditions such as prostate obstruction, spinal cord injury, mental illness, homelessness, PTSD, combat injury, terminal illness, and other conditions rarely seen in private nursing homes. 
Also, private sector nursing homes admit patients selectively, whereas – unlike the private sector – VA will not refuse service to any eligible Veteran, no matter how challenging the Veteran’s conditions are to treat. In other words, VA nursing homes often house residents with more complex medical needs that private sector facilities will not accept, which makes achieving good quality ratings more challenging.
As a result, VA nursing homes at times rate lower than private sector facilities on specific metrics such as pain and type of treatment. Despite that fact, VA nursing homes compare well with private sector facilities in overall facility rankings.

VA Nursing Homes Provide More Direct Nursing Care
Additionally, VA nursing homes have a higher staff-to-resident ratio than private sector facilities, meaning residents in VA facilities get more direct attention from nursing home staff than do residents in the private sector.