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Medical records office

Get copies of your VA medical records online, by mail or fax, or in person at our VA Alexandria health care Release of Information office.

Get your records online

Access your VA medical records online. Sign in to view, organize, and share your VA medical records and other personal health information. We don't charge any fees to send copies directly to health care providers.

Get your records in person

We can help you get copies of your VA medical records. We can also help you update your records. Call or visit one of our release of information offices.

What to bring

  • A completed and signed Individuals’ Request For a Copy of Their Own Health Information (VA Form 10-5345a). Download VA Form 10-5345a (PDF)
  • Your Veteran Health Identification Card (VHIC)

Release of Information office locations

Natchitoches VA Clinic

740 Keyser Avenue, Suite B Natchitoches, LA 71457-6043
Use Kiosk in main lobby to request Medical Records

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Medical Records

318-466-2223x 2223

Medical Records

318-483-5048x 5048

Tanita Jones

Tanita.jones@va.gov

Shonda Pruitt

Shonda.pruitt@va.gov

Lafayette Campus B VA Clinic

309 Saint Julien Avenue, The Specialist Center, Suite 201 Lafayette, LA 70506-4655
Use Kiosk in main lobby to request Medical Records.

Hours

  • Mon. 7:30 a.m. to 4:30 p.m.
  • Tue. 7:30 a.m. to 4:30 p.m.
  • Wed. 7:30 a.m. to 4:30 p.m.
  • Thu. 7:30 a.m. to 4:30 p.m.
  • Fri. 7:30 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Medical Records

318-466-2223x 2223

Medical Records

318-483-5048x 5048

Tanita Jones

Tanita.jones@va.gov

Shonda Pruitt

Shonda.pruitt@va.gov

Fort Polk VA Clinic

3353 University Parkway Leesville, LA 71446-9041
Use the Kiosk located in Main Lobby to request Medical Records.

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Medical Records

318-466-2223x 2223

Tanita Jones

Tanita.jones@va.gov

Jennings VA Clinic

1907 Johnson Street Jennings, LA 70546-3627
Use Kiosk in main lobby to request medical records.

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Medical Records

318-466-2223x 2223

Medical Records

318-483-5048x 5048

Tanita Jones

Tanita.jones@va.gov

Shonda Pruitt

Shonda.pruitt@va.gov

Lafayette VA Clinic

3149 Ambassador Caffery Parkway Lafayette, LA 70506-7209
Use Kiosk in main lobby to request Medical Records

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Medical Records

318-466-2223x 2223

Medical Records

318-483-5048x 5048

Tanita Jones

Tanita.jones@va.gov

Shonda Pruitt

Shonda.pruitt@va.gov

Douglas Fournet Department of Veterans Affairs Clinic

3601 Gerstner Memorial Drive, Hwy 14 Lake Charles, LA 70607-3231
Use the Kiosk located in Main Lobby to request Medical Records.

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Get your records by mail or fax

To request a copy of your VA medical records by mail or fax, send a signed and completed VA Form 10-5345a to our Release of Information office.

Download VA Form 10-5345a (PDF)

Mail your signed form to

2495 Shreveport Hwy
Building 7, first floor room 113
Pineville, LA 71360

We process mailed or faxed requests within 10-14 days. For privacy reasons, we can’t accept requests for medical records by email.

How we share your records with providers outside VA

The Veterans Health Information Exchange (VHIE) program lets us electronically share your health information with health care providers who treat you, including participating non-VA providers if you receive care outside of VA.

This program is voluntary, and you can choose not to share your information (opt out of sharing).

Learn more about VHIE

To opt out of sharing

Fill out, sign, and date VA Form 10-10164 (Opt Out of Sharing Protected Health Information).

Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.

Download VA Form 10-10164 (PDF)

Note: If you had revoked your permission to share, before September 30, 2019, your opt out status will stay active. You don’t need to submit form 10-10164.

To allow sharing after opting out

If you change your mind and want to share your health information, you’ll need to submit VA Form 10-10163 (Request for and Permission to Participate in Sharing Protected Health Information).

Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.

Download VA Form 10-10163 (PDF)

Questions about medical records

You can get another person's medical records if you’re listed as having Power of Attorney (POA) or you’re the patient’s next of kin.

You can get the records of a deceased patient if you have:

  • A copy of their death certificate
  • A valid photo ID for yourself
  • Any POA paperwork or will showing you have a legal right to their record

Yes. If you’re making the request in person, you can tell us what format you would like. If you’re using VA Form 10-5345a, check the “CD-ROM” or “Other” box (and write in DVD).

Yes, we provide all available images on DVD.

If you have a My HealtheVet Premium account, you can also view or download many kinds of radiology images online. A Premium account is one where you’ve gone through extra identity authentication. 

Please ask at the Register for care office, and they will provide you documentation of your VA coverage.