Find phone numbers and contact information at VA Bay Pines Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Access your medical records online by using My HealtheVet or request a copy of your records from our Release of Information office by submitting your request via Fax.
Bay Pines VA's Main Campus: 727-398-9543
Lee County Healthcare Center (non-urgent request): 239-540-6202
Lee County Healthcare Center (urgent request): 239-652-1935
Pay your Bay Pines VA health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Bay Pines VA is committed to protecting your personal information and maintaining the privacy of your protected health information.
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Note: A FOIA request and a request for medical records are separate requests that are processed by two different services. If you would like to request a copy of your medical records, please visit the Release of Information and Medical Records Office.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Bay Pines health care.
C.W. Bill Young VA Medical Center
10000 Bay Pines BLVD
Bay Pines, FL 33744
Main phone numbers
To use TeleType for the Deaf (TTY) services: dial 711
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Bay Pines Healthcare System.
After hours or on weekends, call the operator at 727-398-6661 and ask for the administrator on duty (AOD).
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at email@example.com.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018