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Contact Us

Find phone numbers and contact information at VA Bay Pines Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Release of Information and Medical records office

Access your medical records online by using My HealtheVet or request a copy of your records from our Release of Information office by submitting your request via Fax.

Bay Pines VA's Main Campus: 

Lee County Healthcare Center (non-urgent request):

Lee County Healthcare Center (urgent request):

Billing and insurance

Pay your  Bay Pines VA health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Privacy Office

Bay Pines VA is committed to protecting your personal information and maintaining the privacy of your protected health information.   

FOIA Office

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. 

Note: A FOIA request and a request for medical records are separate requests that are processed by two different services. If you would like to request a copy of your medical records, please visit the Release of Information and Medical Records Office.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Bay Pines health care.

Mailing address

C.W. Bill Young VA Medical Center
10000 Bay Pines BLVD
Bay Pines, FL 33744

Main phone numbers

Local: 727-398-6661
Toll-free: 888-820-0230

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Bay Pines Healthcare System.

Phone: 727-398-6661, ext. 15031

After hours or on weekends, call the operator at 727-398-6661 and ask for the administrator on duty (AOD).

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244


VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636


Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018