Medical records office
Get copies of your VA medical records online, by mail or fax, or in person at our VA Boston health care Release of Information office.
Get your records online
Access your VA medical records online. Sign in to view, organize, and share your VA medical records and other personal health information. We don't charge any fees to send copies directly to health care providers.
Get your records in person
We can help you get copies of your VA medical records. We can also help you update your records. Call or visit one of our release of information offices.
What to bring
- A signed written request for a copy of your records to be provided to you. For your convenience you may download and complete the “Individuals’ Request For a Copy of Their Own Health Information” (VA Form 10-5345a). Download VA Form 10-5345a (PDF)
- Your Veteran Health Identification Card (VHIC)
Release of Information office locations
Medical records office - West Roxbury
Building 1 Ground floor, B-wing, GB-104Main Phone
Fax number for signed VA Form 10-5345a
Service Hours
- Mon. 8:00 a.m. to 4:30 p.m.
- Tue. 8:00 a.m. to 4:30 p.m.
- Wed. 8:00 a.m. to 4:30 p.m.
- Thu. 8:00 a.m. to 4:30 p.m.
- Fri. 8:00 a.m. to 4:30 p.m.
- Sat. Closed
- Sun. Closed
All campuses can provide records for all VA Boston Healthcare System facilities. Lawyers and insurance companies only need to submit one request to a single office to get records from all of VA Boston HCS.
Medical records office - Brockton
Building 2 Basement, C-wing, C-010-CMain Phone
Fax number for signed VA Form 10-5345a
Service Hours
- Mon. 8:00 a.m. to 4:30 p.m.
- Tue. 8:00 a.m. to 4:30 p.m.
- Wed. 8:00 a.m. to 4:30 p.m.
- Thu. 8:00 a.m. to 4:30 p.m.
- Fri. 8:00 a.m. to 4:30 p.m.
- Sat. Closed
- Sun. Closed
All campuses can provide records for all VA Boston Healthcare System facilities. Lawyers and insurance companies only need to submit one request to a single office to get records from all of VA Boston HCS.
Medical records office - JP
Building 1 Basement, B-wing, DB-112Main Phone
Fax number for signed VA Form 10-5345a
Service Hours
- Mon. 8:00 a.m. to 4:00 p.m.
- Tue. 8:00 a.m. to 4:00 p.m.
- Wed. 8:00 a.m. to 4:00 p.m.
- Thu. 8:00 a.m. to 4:00 p.m.
- Fri. 8:00 a.m. to 4:00 p.m.
- Sat. Closed
- Sun. Closed
All campuses can provide records for all VA Boston Healthcare System facilities. Lawyers and insurance companies only need to submit one request to a single office to get records from all of VA Boston HCS.
Get your records by mail or fax
To request a copy of your VA medical records by mail or fax, send a signed and completed VA Form 10-5345a to our Release of Information office.
Mail your signed form to
Per VHA Directives, we have 20 business days to process all requests. Requests are accepted in-person, through My HealtheVet, mail, and fax. Please contact the facility to verify if submission by email is available.
How we share your records with providers outside VA
The Veterans Health Information Exchange (VHIE) program lets us electronically share your health information with health care providers who treat you, including participating non-VA providers if you receive care outside of VA.
This program is voluntary, and you can choose not to share your information (opt out of sharing).
To opt out of sharing
Fill out, sign, and date VA Form 10-10164 (Opt Out of Sharing Protected Health Information).
Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.
Download VA Form 10-10164 (PDF)
Note: If you had revoked your permission to share, before September 30, 2019, your opt out status will stay active. You don’t need to submit form 10-10164.
To allow sharing after opting out
If you change your mind and want to share your health information, you’ll need to submit VA Form 10-10163 (Request for and Permission to Participate in Sharing Protected Health Information).
Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.
Questions about medical records
You can get another person's medical records if you’re listed as having Power of Attorney (POA) or you’re the patient’s next of kin.
You can get the records of a deceased patient if you have:
- A copy of their death certificate
- A valid photo ID for yourself
- Any POA paperwork or will showing you have a legal right to their record
Yes. If you’re making the request in person, you can tell us what format you would like. If you’re using VA Form 10-5345a, check the “CD-ROM” or “Other” box (and write in DVD).
Yes, we provide all available images on DVD.
If you have a My HealtheVet Premium account, you can also view or download many kinds of radiology images online. A Premium account is one where you’ve gone through extra identity authentication.
Please ask at the Register for care office, and they will provide you documentation of your VA coverage.