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Beneficiary Travel  Self Service System

Q&A: Get reimbursed for travel expenses quicker with BTSSS

Veterans can get reimbursed for travel expenses faster with the Beneficiary Travel Self-Service System.

The Beneficiary Travel Self-Service System allows Veterans to get paid faster for travel costs. Check out the following Q&A to learn more:

What is VA travel claim reimbursement?

VA travel pay reimbursement through the Beneficiary Travel program pays eligible Veterans back for mileage and other authorized travel expenses to and from approved health care appointments.

What is BTSSS?

The Beneficiary Travel Self-Service System is the new, faster way for eligible Veterans to receive reimbursement for their travel expenses.

How do I know if I’m eligible?

VA offers two types of travel pay reimbursement: general health care travel and special mode transportation. As a Veteran, you may be eligible for one or both. If you meet the criteria below, you may be eligible if you:

  • Have a service-connected rating of 30% or more.
  • Are traveling for treatment of a service-connected condition.
  • Receive a VA pension, or your income does not exceed the maximum annual VA pension.
  • Are traveling for a scheduled compensation or pension exam.
  • Have vision impairment, spinal cord injury or disorder, double or multiple amputation, enrollment in VA Rehab Programs.

What are the benefits of BTSSS?

  • Access 24 hours a day, every day
  • Fast payments
  • Direct deposit
  • Track claims at any time

How is it different from the paper forms and kiosks formerly used to file travel claims?

BTSSS is an online, self-reporting system that eliminates delays created by paper forms and the kiosks. An updated profile is required to file a claim online and to process previously submitted kiosk and paper claims. Filing travel claims electronically with BTSSS and using direct deposit result in the fastest payment possible.

I have never used BTSSS. How do I do it?

Visit access.va.gov and select the Veteran Travel Claim Entry icon to get started. You will then be able to choose to log on using a DS-Logon Level 2 account, with a VA PIV card, with ID.me, or your My HealtheVet credentials. 

For more tips and instructions on how to use BTSSS, watch our six-video playlist.

Do I have to use BTSSS to file a claim?

No. But it is strongly encouraged. Eligible Veterans and caregivers can also file VA Form 10-3542 to request travel reimbursement.

If paper claims are an option, why should I switch to BTSSS?

BTSSS is strongly encouraged because:

  • Combining electronic filing with direct deposit is the fastest way to be reimbursed.
  • BTSSS provides an easy way to check the status of a travel claim.
  • BTSSS is a self-adjudicating system, meaning once your account is set up properly and all your information is verified, self-submitting a claim in BTSSS means within 3-5 days you should be paid, regardless of any paper backlog the Beneficiary Travel Office may be experiencing.
  • When a Veteran files a paper claim, the Beneficiary Travel Team must manually load and process that claim in BTSSS for the Veteran.  This takes significantly longer to process this way, leading to substantial backlogs, increasing the wait time to be paid for all Veterans filing this way.
  • Logging into BTSSS is easy with any of these three methods -- credentials for ID.me, My HealtheVet, or a Level 2 DS-Logon account.

For more information:

Travel Pay:

Log-in Options:

BTSSS:

Call the Dublin VA Beneficiary Travel Department at for more information.

To set up direct deposit, call 478-272-1210, ext. 73472.

For additional help, you can call the Beneficiary Travel toll-free call center at 1-. Hours: 7 a.m. to 7 p.m. Monday through Friday.

My Healthevet

My HealtheVet offers you tips and tools to help you partner with your health care team, so together you may work to manage your health. Here you may find useful resources when you need them. The support tools on this page are designed to enrich your experience with My HealtheVet and help you make informed decisions.

 

LGBTQ+

LGBTQ+ Veterans

The Department of Veterans Affairs (VA) welcomes all Veterans, families, caregivers, and survivor beneficiaries, including diverse gender identities and sexual orientations. “LGBTQ+” refers to lesbian, gay, bisexual, transgender, and queer identities. The “+” sign captures identities beyond LGBTQ, including but not limited to questioning, pansexual, asexual, agender, gender diverse, nonbinary, gender-neutral, and other identities. LGBTQ+ Veterans have faced stigma and discrimination, which can affect health. As a healthcare institution, we need to make sure that LGBTQ+ Veterans know that they are welcome at Veterans Health Administration (VHA).

Chaplaincy

VA Chaplain Service is a vital part of the VA Medical Center, dedicated to providing the highest quality pastoral care to the veteran.Chaplains are on call 24/7. The mission of Chaplain Service is to provide spiritual/religious care to all Veterans and their family members.

VA Chaplains provide complete religious ministry to veteran patients in accordance with their needs and desires. They address religious, spiritual, moral, and ethical problems of patients, ministering to newly admitted, pre- and post-operative patients, the critically ill, and the families concerned.

Whole Health

What is Whole Health?

Whole Health is VA’s cutting-edge approach to care that supports your health and well-being. Whole Health centers around what matters to you, not what is the matter with you. This means your health team will get to know you as a person, before working with you to develop a personalized health plan based on your values, needs, and goals.

Find out how you can #LiveWholeHealth from home through VA’s ongoing self-care blog series. This series highlights Whole Health resources—such as video sessions for yoga or meditation—that you can follow along at home to live healthier and happier.

Check out our Whole Health webpage here!

Women's Health

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