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Durham VA Medical Center

The Durham Veterans Affairs Medical Center has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your healthcare needs in any way we can. Services are available to more than 200,000 Veterans living in a 27-county area of central and eastern North Carolina.

Location and contact information

Address

508 Fulton Street
Durham, NC 27705-3875

Phone numbers

Main phone: 919-286-0411
Mental health care: 919-286-0411 x5418

Clinical hours

  • Mon: 24/7
  • Tue: 24/7
  • Wed: 24/7
  • Thu: 24/7
  • Fri: 24/7
  • Sat: 24/7
  • Sun: 24/7
Durham VA

Prepare for your visit

Click on a topic for more details.

Cost: Free

Wheelchair availability: Durham VA Medical Center campus has wheelchairs upon arrival for patients who need them to access the building.

Van services for Veterans

DAV vans

Hours: Individual van schedules vary

We work with Disabled American Veterans and county Veterans Affairs directors to provide transportation for Veterans and authorized caregivers to get to scheduled medical appointments.

Non-DAV van services

Many localities in the region provide other van services to Veterans.

Learn more about DAV and the other van services available in your county

Shuttle service at 

Coming soon!

Local transportation services
Coming soon!

Other services

Coming soon!

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits

In the spotlight at VA Durham health care

Health services offered here

Click on a service for more details like location, contact, and appointment information.

COVID-19 vaccines

Common conditions: coronavirus, COVID-19
We provide COVID-19 vaccines to Veterans as well as their spouses and caregivers. We also provide vaccines to Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) recipients and VA staff.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Your VA health care team will contact you if you’re eligible to get a vaccine during this time. As the supply of vaccine increases, we'll work with our care teams to let Veterans know their options.

Referral required? Yes

Walk-ins accepted? No

Vaccinations we provide at  the Durham VA Health Care System

  • COVID-19 vaccines for eligible Veterans and staff

Learn more about COVID-19 vaccines at VA

Information about COVID-19 Vaccines

Now is the time to get vaccinated for COVID-19. All FDA authorized COVID-19 vaccines (Pfizer, Moderna, and Janssen (J&J)) have been shown to be safe and effective.  

Vaccine clinics are open Monday through Friday. Walk-ups are available 8 a.m. to 3 p.m.  

  • Durham Medical Center – Pfizer & Janssen (J&J)
  • Greenville HCC – Moderna & Janssen (J&J)
  • Hillandale 1 CBOC – Pfizer
  • Raleigh 1 CBOC – Pfizer
  • Raleigh 3 CBOC – Moderna
  • Morehead City CBOC – Moderna
  • Clayton CBOC - Pfizer

FDA and CDC recommend that certain immunocompromised people receive an additional dose of Pfizer or Moderna COVID-19 vaccine to achieve better protection against COVID-19.

Durham VA is offering an additional dose of Pfizer or Moderna to Veterans who meet the criteria  recommended by CDC including:

  • Active treatment for cancer
  • On immunosuppressive medications after solid organ transplant or stem cell transplant
  • Having a stem cell transplant in the last 2 years
  • Advanced or untreated HIV
  • Active treatment with high-dose steroids (e.g. prednisone 20mg/day or higher), TNF blockers, biologic medications, and certain other immunosuppressive medications

If you think you may meet one of these criteria or have questions about whether you qualify, please reach out to the provider who is treating you for that condition.

 

Caregiver support

If you are caring for a Veteran with serious illness or disabilities, we can help you support them—and take care of yourself. You may qualify for services like training, counseling or respite care when you need a break.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

If you have questions about the Durham VA Caregiver Support Program, please contact the Caregiver Support Office at 919-286-0411 Extension: 176068.

Referral required? Yes

Walk-ins accepted? Yes

Schedule an appointment online

If you’re a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators. If the Veteran you care for was injured post-9/11, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered. For all caregivers, we can:

  • Help you get caregiver assistance available through VA
  • Provide progressive needs planning to help you manage degenerative conditions
  • Match you with services and benefits
  • Connect you with local resources and programs
  • Listen to you when you struggle
  • Provide you with additional help at home

Learn more and connect with a support coordinator

Gastroenterology

Common conditions: reflux, GERD, Barrett's esophagus, endoscopy, colonoscopy

Our gastrointestinal (GI) specialists offer screening and treatment for conditions affecting your GI tract, gallbladder, liver and pancreas—like reflux, Crohn’s disease, hepatitis and pancreatitis.

Contact information

GI/Gastroenterology:

Ground floor, FG-344

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

GI/Gastroenterology

919-286-0411x 176945

GI/Gastroenterology

888-878-6890x 176945

Gastrointestinal and Endoscopy

919-286-0411x 175080

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Care we provide at Durham VA Health Care System

We diagnose and treat medical conditions in your esophagus, stomach, intestines, colon, and other parts of your digestive system. We can also test and treat other organs, like your liver, pancreas, and gallbladder. Our gastroenterology department provides services like:

  • Colonoscopy, esophagogastroduodenoscopy (EGD), and endoscopic retrograde cholangiopancreatography (ERCP), which use an endoscope (a long, flexible tube with a small camera on the end) that lets us examine your digestive system
  • Endoscopic ultrasound, which uses high-frequency sound waves to create images that help us diagnose and evaluate digestive and lung diseases
  • Manometry study, which tests how well your esophagus is working
  • Small bowel capsule endoscopy, which uses a tiny wireless camera that takes pictures as it moves through your digestive system
  • 24-hour pH study, which measures how much stomach acid is flowing into your esophagus and helps us assess conditions like severe heartburn and acid reflux

Geriatrics

Common conditions: memory problems, sleep problems, falls, bone loss, weight loss

As you age, we offer a range of medical and support services to help you stay as healthy, active and independent as possible. We also offer help to family members and caregivers who may support you.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Geriatrics and Extended Care Services

919-286-0411x 172161

Physical Medicine and Rehabilitation

919-286-0411x 176874

Community Living Center

919-286-0411x 172161

Home Community Care

919-286-0411x 175675

Palliative and Hospice Care

919-286-0411x 172161

Chief Nurse Geriatrics & Extended Care

George.Squires2@va.gov

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Geriatrics and Extended Care Services

Care we provide at Durham VA Health Care System

We assess your situation and condition to decide which outpatient geriatric services are right for you or a senior Veteran in your care, and then we coordinate your care. Our team of specialists provides geriatric services that include:

  • Medicine and nursing
  • Psychology, psychiatry, and social work
  • Physical and occupational therapy

About the Program

The Geriatrics and Extended Care services at the Durham VA Medical Center is composed of the following programs:

  • Physical Medicine and Rehabilitation (ext. 176874)
  • Community Living Center (ext. 172161)
  • Home Community Care (ext. 175675)
  • Palliative and Hospice Care (ext. 172161)
  • Geriatric Research, Education and Clinical Center (ext. 176974 or 177065)

View the comprehensive resource guide to all Geriatric and Extended Care Services.

Services Offered in Physical Medicine and Rehabilitation (PM&R)

  • Occupational therapy
  • Physical therapy
  • Speech therapy
  • Specialized services to veterans in need of rehabilitation following amputation, stroke, traumatic brain injury, and spinal cord injury

Community Living Center (CLC)

The CLC is a hospital-based transitional care unit. CLC maintains an average length of stay of 32 days. Most patients require extended rehabilitation and care following surgery and/or lengthy hospitalizations before returning to independent living.

Home Health Care (HHC)

HHC consists of programs that manage care in veterans’ homes and community settings. Services include:

  • Home-based primary care
  • Home telehealth care

Contacts

Community Living Center

George Squires, MSN, RN-BC

Chief Nurse Geriatrics & Extended Care
George.Squires2@va.gov

Palliative Care Consult Team and Hospice Unit

Toni Cutson, MD, Medical Director

Home Based Primary Care (HBPC)

Jeannette Stein, MD, Medical Director

Theodore Hodges, MSN, Acting Program Director

Community Nursing Home, Contract Adult Day Health Care, Homemaker Home Health Aide and Non-Institutional Respite

Ivey Chavis, LCSW, MSW, Contract Programs Coordinator

Learn more about VA long term care

Homeless Veteran care

If you’re homeless or at risk of becoming homeless, we can help. We offer many programs and services, including free health care. And we can help you connect with resources in your community.

Contact information

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Homeless Program

919-286-0411x 177065

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

How Social Workers Help Veterans

How Do I Know I Need A Social Worker?

You will find social workers in all program areas in VA medical centers who are ready to help you with most any need. If you have questions or problems, the social worker will be able to help you or can refer you to the right person for help. Here are just some of the ways that VA social workers can help:

  • Assisting with transitioning and adjusting to civilian life
  • If you are having marriage or family problems
  • If someone close to you has passed away and you want to talk about it
  • If you have problems with drinking or drug use
  • If you feel that someone is taking advantage of you or if you feel mistreated in a relationship
  • If you are feeling angry, sad, depressed or anxious
  • If you are feeling stressed because of your health or because your medical condition interferes with your daily activities
  • Help Veterans and their families understand and adjust an illness or disability
  • Financial or housing assistance
  • Getting help from the VA or from community agencies, such as Meals on Wheels, so you can continue to live in your own home
  • Applying for benefits from the VA, Social Security and other government and community programs
  • Making sure your doctor and other VA staff on your treatment team know your decisions about end-of-life issues, generally called advance directives and living wills. Things like whether you want to be on life support equipment, whether you are an organ donor, and which family member or other person you have chosen to make decisions on your behalf when you are unable to make those decisions yourself
  • Arranging for respite care for your caregiver so she or he can have a break or go on vacation without worrying about who will be caring for you
  • If you would like help with moving to an assisted living facility, a board and care home or a nursing home.
  • If you are a parent who feels overwhelmed with child care
  • If your parent or spouse is in failing health
  • If you really aren’t sure what you need, but things just don’t feel right

How Can Social Workers Help Veterans with Problems and Concerns?

Assessment

The first step is generally for the social worker to meet with you, and often with your family. The social worker will ask you questions about your health, your living situation, your family and other support systems, your military experience and the things you think you need help with.  The social worker will then write an assessment that will help you and your VA health care team make treatment plans.

Crisis Intervention

In a crisis situation, social workers can provide counseling services to help you get through the crisis. The social worker will then help you with more long-term needs.

The social worker can help you apply for services and programs in your community and through the VA to meet emergent needs.

High-Risk Screening

Social workers work particularly closely with those veterans who are at high risk, such as those who are homeless, those who have been admitted to the hospital several times, and those who cannot care for themselves any longer.

Discharge Planning

When you are admitted to a VA hospital, the social worker will help you make plans for your discharge back home or to the community. If you need services in your home or if you can no longer live at home by yourself, the social worker can help you make arrangements for the help you need.

Case Management

Social workers often provide long-term case management services to veterans who are at high risk of being admitted to a hospital, those who have very complex medical problems, and those who need additional help and support. They are available when needed to provide and coordinate a variety of services you may need, including counseling or support services or just helping you figure out what you need and how to get it.

Advocacy

Sometimes it can be hard for a veteran to speak up for himself or herself.  And sometimes veterans are confused by such a big, bureaucratic agency like the VA. Social workers can advocate for you and go to bat for you when you have a hard time doing it by yourself.

Education

Social workers can help educate you and your family about your health care condition, what services and programs are available to you, how you can live a more healthy life, how you can deal with stress and loss, and how you can find support groups and other self-help programs in your community. Social workers also educate other staff in the medical center and in the community about VA programs and services and about how problems veterans may be having in their personal lives can impact their health.

Psychotherapy

Clinical social workers provide individual therapy, group therapy, and family therapy to address emotional, behavioral and mental health needs.

All Social Workers at the Durham VAMC have a Master's Degree in Social Work (MSW). Most of the social workers are licensed as a Clinical Social Worker (LCSW). Social workers are available during normal business hours, Monday through Friday from 8:00 am to 4:30 pm except on holidays. Referrals to Social Work Service may be made by physician, nurse, patient representative, self-referral, family member significant other, or community agency.

VA social workers can help you with all of these types of services, plus many, many more.  If you have a problem or a question, you can ask a social worker. We’re here to help you!

 

VA Social Workers Program Involvement

  • Primary Care and Home-Based Primary Care (HBPC)
  • Geriatrics and Extended Care Programs
    • Medical Foster Home
    • Caring for Older Adults and their Caregivers at Home (COACH)
    • Community Living Center
    • Geriatric Clinic
    • Contract Nursing Home
    • Home Maker Home Health Aide Program
  • Inpatient Medical/Surgical
  • Mental and Behavioral Health Services
    • General Mental Health Clinics
    • Psychiatric Acute Recovery Center (PARC)
    • Psychiatric Emergency Clinic
    • General and Intensive Outpatient Substance Use Disorder Clinics
    • PTSD Clinic
    • Mental Health Intensive Case Management Program (MHICM)
  • Homeless Programs (view the list of VA Programs for Homeless Veterans)
  • Transitions Care Management (OEF/OIF/OND) Program
  • Spinal Cord Injury
  • Women Veterans Program
  • Intimate Partner Violence Assistance Program
  • Military Sexual Trauma
  • Employee Assistance Program

 Master Social Work (MSW) Trainee Recruitment

Contacts

Social Work Service - Primary Point of Contact

Contact: Lindsey Jordan Arledge

Title: Chief, SWS

Phone: (919) 286-6974

Geriatric Social Work Programs

Contact: Judith Davagnino

Title: Supervisor, Geriatric Programs

Phone: (919) 286-0411 Ext. 176258

Greenville Health Care Center/Morehead City CBOC

Contact: Yolanda Soney

Title: Social Work Supervisor

Phone: 1-252-830-2149 Ext. 143226

Home and Community Services

Contact: Ivey Chavis

Title: Supervisor, Home and Community Services

Phone: (919) 286-0411 Ext. 176178

Homeless Veteran

Contact: Ellecia Thompson

Title: Supervisor, Homeless Programs

Phone: (919) 286-0411 Ext. 176197

Medical Social Work Services

Contact: Marsha Alishahi

Title: Supervisor, Medicine Section

Phone: (919) 286-0411 Ext. 172225

Mental Health Services

Contact: Larry Rhodes

Title: Supervisor, Mental Health Section

Phone: (919) 286-0411 Ext. 176602

Transitions Care Management Program (OEF/OIF/OND)

Contact: Susan Watkins

Title: Program Manager 

Phone: (919)286-0411 Ext. 177645

 The Durham VA Medical Center also has Social Workers in:

Care we provide at VA Durham health care

We help homeless Veterans, or those at risk of becoming homeless due to financial hardship, unemployment, addiction, depression, or transition from jail. Contact one of our care coordinators to get help with:

  • Immediate food and shelter needs, including both transitional and permanent housing
  • Job training, life skills development, and education
  • Justice system navigation and community reentry from jail
  • Financial support to prevent homelessness
  • Addiction and depression treatment
  • Health and dental care

Learn more and connect with a care coordinator

LGBTQ+ Veteran care

If you're a Veteran who identifies as lesbian, gay, bisexual, transgender, queer/questioning, or a related identity, we’re committed to serving your needs. The LGBTQ+ Veteran care coordinator at your VA health care facility can help you get the care you need in a safe, sensitive environment.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? Yes

We promote the health, welfare, and dignity of Veterans who identify as lesbian, gay, bisexual, transgender, queer/questioning (LGBTQ+) or a related identity. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

  • Hormone therapy
  • Substance use and alcohol treatment
  • Testing and treatment for HIV and STIs (sexually transmitted infections)
  • Mental health care
  • Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

Laboratory and pathology

We offer blood tests and other advanced testing services to help you and your VA health care team monitor your health, find and understand any health problems and make informed treatment decisions.

Contact information

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. 7:00 a.m. to 12:00 p.m.
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

  • Study of blood, urine, and other bodily fluids for illness management
  • Testing for infectious diseases
  • Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
  • Autopsy services

MOVE! weight management

Common conditions: overweight, obesity, diabetes, high blood pressure

We offer easy-to-follow weight management plans backed by the latest science. Our experts can help you reduce health risks, prevent or reverse some diseases and live a better—and even longer—life.

Contact information

Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Care we provide at the Durham VA Health Care System

MOVE! is a weight-management program designed to help you live a longer, healthier life. With the help of your MOVE! care team, you can eat a healthier diet, get more exercise, reduce your health risks, and improve your quality of life. The MOVE! program offers:

Contact the Durham VA Health Care System MOVE! Program at 919-286-0411 Ext. 178034

  • Weight-loss support groups to help you lose weight and keep it off
  • Healthy eating tips and cooking classes
  • Behavioral change strategies to help you live a healthier lifestyle

Learn more about MOVE!

Mental health care

Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD

If you’re struggling with issues like PTSD, depression, grief, anger or trauma, we offer counseling and other support. All VA health care facilities offer same-day help. You may qualify even without enrolling in VA health care.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? Yes

Schedule an appointment online

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

 

  • Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
  • Marriage and relationship problems
  • Posttraumatic stress disorder (PTSD)
  • Anxiety, addictive behaviors, and personality disorders
  • Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

Minority Veteran care

We offer resources and support for minority Veterans to help address your specific needs with benefits and services at VA.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

If you’re a minority Veteran, we can help you get the services and benefits you need. Our Minority Veterans Program serves all Veterans who are Black American, Asian American, Hispanic American, and Native American (including American Indians, Alaska Natives, Native Hawaiians, and Pacific Island Americans). We work to:

  • Help the medical center address minority Veterans’ needs
  • Meet minority Veterans’ needs in the local community
  • Identify barriers and create a more accessible environment for minority Veterans
  • Inform minority Veterans of VA benefits, services, and programs

Learn more and connect with a care coordinator

My HealtheVet coordinator

Your My HealtheVet coordinator can help you start using the VA online portal to manage your appointments and records, refill prescriptions, view your lab and test results and communicate with your health care team.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

MyHealtheVet (MHV) is a web-based portal.

Prescription refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more medication information will be provided. Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy training.  Later in 2007, MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of their medical record to family members or other designee.

IPA is the latest enhancement to MHV.  The first step in the IPA process is to register for MHV access and be identified as a MHV user. You can do this by going to www.myhealth.va.gov. You will set up your own individual account, with a User ID and Password.  You will have access to “Quick Links” that will allow Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little different.

Patients can receive the on-line training through the MHV web-site at home or at MHV computer stations located in the Durham VA Medical Center. The privacy and security training consist of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made available at the ROI office.

There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the viewing the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process.

Once the MHV user is authenticated, the names of the medications are immediately released for viewing.

The Durham VA Medical Center provides technical support and assistance to veterans with the IPA process. As of February 21, 2007, the In-Person Authentication process that requires Release of Information support cannot be completed in the Community Based Outpatient Clinics (CBOC’s). However, the patient education component is available in all four CBOCs with administrative approval to place computers for training. ROI capability is under review. We will keep you posted on when the entire IPA process can be accomplished in the CBOCs.

If you have any questions, please call Lori Evanochick, MHV Point of contact at 919-286-6813 or 919-286-0411, extension 176813.

Care we provide at VA Durham health care

My HealtheVet is a web-based tool you can use to manage your care and improve your health from your computer or mobile device. You can access your personal health records and use tools to manage your care through our My HealtheVet online system. You can also use My HealtheVet to refill your prescriptions, track appointments, and read informative health articles. If you need help using My HealtheVet, you can contact our coordinator by phone or in person. With My HealtheVet, you can:

  • Ask questions and exchange secure online messages with your VA health care team
  • Check your lab and test results
  • Refill your prescriptions, track delivery, and view a list of your medications
  • Keep track of your VA medical appointments and get email reminders
  • View, download, or print a copy of your VA medical records
  • Enter or update your personal information

Learn more and register for My HealtheVet

Patient advocates

VA wants to make sure that you get the best possible care. If you need help finding care or getting problems resolved, please contact a patient advocate.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? Yes

Our patient advocates work hard to make sure you receive the best possible care at our health care facilities. They can:

  • Help you get answers or address concerns with your care team
  • Advocate for patient and family rights
  • Serve as advocates for minority Veterans, women Veterans, and Veterans with disabilities
  • Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more and connect with a patient advocate

Pharmacy

Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone or by mail.

Contact information

Hours

  • Mon. 8:15 a.m. to 6:30 p.m.
  • Tue. 8:15 a.m. to 6:30 p.m.
  • Wed. 8:15 a.m. to 6:30 p.m.
  • Thu. 8:15 a.m. to 6:30 p.m.
  • Fri. 8:15 a.m. to 6:30 p.m.
  • Sat. 7:00 a.m. to 12:00 p.m.
  • Sun. Closed

Automated Refill Line

919-286-0411x 172700

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? Yes

Schedule an appointment online

Pharmacy Service

The Durham VA Medical Center pharmacy processes over 2,500 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone, mail or the Internet. 

Learn about our Pharmacy Residency Program

Services Offered

Automated Refill Line - (919) 286-0411 extension 172700 or Toll Free: 1-888-878-6890:

  1. After you have dialed the number, Press 3.
  2. To check the status of your prescription or to speak to a representative, press 1.
  3. To use our automated system to hear a listing of your future appointments or request a medication refill, press 2.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using the VA’s My HealtheVet Program (see below).  You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your own personal profile.

Refills at the Durham VAMC Pharmacy

All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC pharmacy window.

Drug Information

Please visit My HealtheVet for information about any prescriptions you may be taking.

Hours

Outpatient Pharmacy

Monday - Friday 8:15 a.m. - 6:30 p.m.

Inpatient Pharmacy (inpatient hospitalized veterans only)

Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office

Monday - Friday 8:00 a.m. - 4:30 p.m.*

*All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

Care we provide at VA Durham health care

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

  • Pick up new prescriptions in person
  • Refill prescriptions online and by phone or mail
  • Safely dispose of medicines

Learn more about our pharmacy

MHV/IPA Update – Durham VAMC

MyHealtheVet (MHV) is a web-based portal.

Prescription refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more medication information will be provided. Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy training.  Later in 2007, MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of their medical record to family members or other designee.

IPA is the latest enhancement to MHV.  The first step in the IPA process is to register for MHV access and be identified as a MHV user. You can do this by going to www.myhealth.va.gov. You will set up your own individual account, with a User ID and Password.  You will have access to “Quick Links” that will allow Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little different.

Patients can receive the on-line training through the MHV web-site at home or at MHV computer stations located in the Durham VA Medical Center. The privacy and security training consist of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made available at the ROI office.

There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the viewing the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process.

Once the MHV user is authenticated, the names of the medications are immediately released for viewing.

The Durham VA Medical Center provides technical support and assistance to veterans with the IPA process. As of February 21, 2007, the In-Person Authentication process that requires Release of Information support cannot be completed in the Community Based Outpatient Clinics (CBOC’s). However, the patient education component is available in all four CBOCs with administrative approval to place computers for training. ROI capability is under review. We will keep you posted on when the entire IPA process can be accomplished in the CBOCs.

If you have any questions, please call Lori Evanochick, MHV Point of contact at 919-286-6813 or 919-286-0411, extension 176813.

Physical medicine and rehabilitation

Common conditions: pain, stroke, brain injury, neuromuscular disorders, musculoskeletal problems, sports injuries, spinal cord injuries

If you’re living with a traumatic brain injury, amputation or other disability, our specialists offer support to help you improve your independence and quality of life, manage pain and stay healthy.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Our physical medicine and rehabilitation doctors and therapists focus on whole-body health. They can help you manage your pain, increase your independence, and improve your quality of life with services like:

  • Personalized therapy for your rehabilitation
  • Medication, stretching, and massage for short-term pain relief
  • Strengthening exercises and movement therapy to increase fitness and prevent future pain
  • Recreation therapy to create coping and social skills
  • Occupational therapy to improve coordination and balance, and help you manage life skills and everyday activities
  • Assessment and treatment of speech, language, and swallowing disorders

Physical therapy, occupational therapy and kinesiotherapy

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

If you’re living with or recovering from an injury, illness, or chronic condition that limits your mobility and independence, we can help. Our physical, occupational, and movement therapists combine therapeutic exercise, counseling, education, and training to help you improve your health and quality of life. Our services include:

  • Pain relief and joint mobilization
  • Movement and exercise therapies to improve your strength, endurance, balance, and coordination
  • Mobility assessment and training with wheelchairs, scooters, and walking devices
  • Life skills training and activities to help you maintain the highest level of independence and functionality
  • Aquatic therapy to manage chronic pain
  • Evaluation and treatment for a wide range of medical, orthopedic, psychosocial, and neurological conditions

Primary care

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? Yes

Schedule an appointment online

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

  • Labs and blood work
  • Mental health care
  • Women's health care
  • Radiology
  • Social services
  • Telehealth

Recreation and creative arts therapy

We offer a wide range of activities (arts and crafts, games, sports, exercise) that we can adapt to your needs.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Our therapies promote your independence and enhance your health and well-being if you’re a Veteran with an injury, chronic (long-lasting) illness, or disabling condition. After your primary health care provider gives you a referral, a recreation therapist will develop treatment goals for you.

  • Recreation and creative arts therapy provides services and activities that include:
  • Animal interaction
  • Music, art, and crafts
  • Community outings
  • Exercise, sports, and games
  • Gardening and leisure education

Rehabilitation and extended care

We provide medical care and rehabilitation services to Veterans in our Community Living Center and in their homes. Services include home-based primary care, medical foster home support, and hospice and palliative care.  

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Schedule an appointment online

We provide long-term care to help you and your family when you’re dealing with a disability, chronic (long-lasting) illness, terminal illness, or serious health issues related to aging. Our long-term health care services include:

  • 24/7 nursing and medical care
  • Physical therapy
  • Help with daily tasks like bathing, dressing, making meals, and taking medicine
  • Pain management and palliative care to relieve suffering and improve quality of life for people with serious illnesses
  • Hospice care to provide comfort and compassionate care for people in the last phases of an incurable illness
  • To learn more about the different types of extended care that VA provides, see our guide to long-term services and support.

Learn more about VA long term care

Returning service member care

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

At VA Durham health care, we can help you readjust to civilian life if you’re returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

  • Polytrauma care (if you have multiple traumatic injuries)
  • Counseling and rehabilitation
  • Mental and behavioral health services
  • Family benefits counseling and assistance
  • Referral assistance

Learn more and connect with a coordinator

Smoking and tobacco cessation

If you are trying to quit smoking or want to stop using tobacco, we can help you with support, resources and programs.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? Yes

You can quit smoking or chewing tobacco. Our goal is to provide support and strategies to add to optional nicotine replacement therapy prescribed by your primary care doctor. These include:

  • FDA-approved medications to manage nicotine withdrawal and the urge to smoke.
  • Counseling in person or by phone
  • Tobacco Cessation Quitline for individual counseling and strategies
  • SmokefreeVET text message program for daily advice and interactive support
  • Stay Quit Coach mobile app to help you quit smoking and stay smoke-free

Learn more about how to quit

Social work

Social workers are here to help Veterans, families and caregivers with almost any need, from help with finances or housing to questions about treatment to just feeling overwhelmed. We are here for you.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:

  • Home health services
  • Legal services
  • Transportation
  • Community living

Spinal cord injuries and disorders

If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Schedule an appointment online

VA has the nation’s largest system of care for spinal cord injuries and disorders. We provide a convenient, connected network of experts to care for you during each phase of your life. Our experienced primary care providers are trained to check for problems unique to spinal cord injuries.

  • Pressure ulcers
  • Pneumonia
  • Blood clots
  • Bladder and sexual issues
  • Constipation and other gastrointestinal problems
  • Sexual issues

Learn more about the VA spinal cord injuries and disorders care system

Suicide prevention

Call our Veterans Crisis Line at 988 and press 1 for free, private help anytime 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? Yes

Schedule an appointment online

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

 

  • Suicide prevention care coordinators
  • Suicide prevention case managers
  • Gun safety locks

Learn more and connect with a care coordinator

Telehealth

With VA telehealth, you can get care from your health providers without having to travel. Get checkups and treatment, talk about your care and more—from home or elsewhere.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? Yes

Walk-ins accepted? No

Schedule an appointment online

We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:

  • Mental health
  • Retinal care (eye)
  • Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
  • Dermatology
  • Rehabilitation
  • Primary care

Learn more about telehealth

Travel reimbursement

If you have to travel far for care, we may be able to reimburse (repay) you for travel expenses. We can also help arrange transportation for getting to and from your VA appointment.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

If you’re traveling for VA-approved care, we can repay you for the cost of using regular transportation that includes cars, planes, trains, buses, taxis, rideshare, or light rail. You may also be eligible for repayment when using ambulances, wheelchair vans, or ambulettes (non-emergency medical transportation).

  • Round-trip transportation services between your home and our hospital and clinics (beneficiary travel)
  • Mileage reimbursement debit cards

Learn more about VA travel pay reimbursement

Urgent care

Common conditions: sore throat, pink eye, flu, sprains and strains

We provide immediate, walk-in care for minor injuries and non-emergency illnesses that are not life-threatening but need early attention.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Durham VA Medical Center offers urgent care services to eligible Veterans to treat minor injuries and illnesses that are not life-threatening. Walk-ins are welcome.

Referral required? No

Walk-ins accepted? Yes

Our urgent care clinic offers walk-in health care when you need help right away, but don’t have an emergency. Urgent care doesn’t replace your primary care doctor, but it can help when your doctor’s office is closed and you need to see a health care professional immediately. We treat medical conditions like:

  • Colds, flu, and strep throat
  • Sinus, ear, and eye infections
  • Minor injuries and muscle strains
  • Rashes and skin infections

Learn more about VA urgent care

Whole health

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Walk-ins accepted? No

Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:

  • Acupuncture to help you manage pain without drugs
  • Meditation and mindfulness training

Women Veteran care

Common conditions: women's primary care, mental health, obstetrics and gynecology, pap smear, mammogram

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Walk-ins accepted? No

Our women's health program offers complete health care for women Veterans of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women Veterans include:

  • Ultrasounds, mammograms, Pap and HPV tests
  • Mental health care and counseling
  • Lifestyle wellness services
  • Menopause treatment, including hormonal therapy
  • Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a care coordinator

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