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1-800-MyVA411 (800-698-2411) is the one number to reach VA

Older, bald, man with brown skin and white facial hair, holding cellular phone to ear while reading a document.
By Thomas Neeson, Public Affairs Specialist

With one phone call, Veterans, their families, caregivers and survivors can easily access information on VA benefits and services or be connected to an expert for answers to questions.

1-800-MyVA411 (1-800-698-2411) is a national, toll-free number that serves as a “front door” to VA. The Department of Veterans Affairs established 1-800-MyVA411 (1-800-698-2411) in 2020 to help Veterans, their family members, caregivers, and survivors understand and access the broad spectrum of VA benefits and services.

1-800-MyVA411—available 24 hours a day, 7 days a week—simplifies and improves customer access to VA through a single, easy-to-remember phone number. Callers can also press Option 9 to connect directly with a VA service recovery specialist to share concerns, offer recommendations, or ask questions.

Call 1-800-MyVA411 to get information on VA care, benefits and services, such as:

  • Information on COVID-19 and the MISSION Act, which delivers access to health care – at VA facilities, virtually with telehealth, and in the community.
  • Health care eligibility and enrollment.
  • Information on VA benefits, such as disability compensation and pension, education programs, caregiver support, insurance, home loan guaranty, and burial scheduling and markers, among others.
  • The nearest VA facilities to where you live or to where you may be traveling, directory assistance, and connection to VA Medical Center operators.
  • Technical support for www.VA.gov.
  • Financial information, such as debt and payment options.
  • Referrals during business hours, with an introduction from you and your issue to a VA specialist best able to assist.
  • Immediate transfer to the Veterans Crisis Line or the National Call Center for Homeless Veterans for services and support from caring and trained responders.

1-800-MyVA411 callers have the option of pressing 0 to be immediately connected with a customer service agent to answer any questions or provide a warm-handoff to the appropriate VA expert.

The Veterans Crisis Line is always available 24/7 at 1-800-273-8255 and pressing 1, by Chat, or by Texting 838255.

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