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Coronavirus FAQs: What Veterans need to know

Our call centers and some VA health facilities are currently experiencing very high numbers of calls. To help us address the most urgent needs first, we ask that you use our online tools and frequently asked questions for routine or non-urgent questions. We’ll continue to update this page as the situation changes.

What's coronavirus COVID-19?

The CDC defines COVID-19 as a new type of coronavirus (or “novel coronavirus”). COVID-19 belongs to a large family of viruses that are common in people and different animal species. On rare occasions, animal coronaviruses can infect people, and then spread from person-to-person. This is how COVID-19 started. Typical symptoms of COVID-19 include fever, coughing, and shortness of breath. Symptoms can range from mild to severe.

To learn more about COVID-19, prevention steps, guidance for high-risk groups, travelers, and more, visit the CDC.

What should I do if I have symptoms?

If you have a fever, coughing, and shortness of breath, call your VA medical center before going to a clinic, urgent care, or emergency room. You can also send your doctor a secure message through My HealtheVet.

Contacting us first helps us protect you, medical staff, and other patients.

Visit the CDC to learn more about the symptoms of COVID-19.

What's VA doing to deal with COVID-19?

We have activated VA’s emergency management coordination cell (EMCC), and have started clinical screenings at all VA facilities. Learn about VA’s public health response 

Can I be tested for COVID-19?

Testing is based on many factors, including the severity of symptoms, other existing illnesses or conditions, possible exposure, and other criteria. VA health facilities have been testing Veterans who meet the testing criteria provided by the CDC.

What should I do if I have an upcoming VA health appointment?

For routine appointments, we recommend using telehealth (phone or video) for your scheduled appointment. You can also cancel and reschedule your appointment for a later date.

If you have a non-urgent elective procedure scheduled, we may contact you to cancel or reschedule for a later date. Note: Urgent and emergent procedures will continue as scheduled.

To change your in-person appointment to a telehealth visit:

Once your provider schedules a telehealth appointment, you’ll receive a VA Video Connect link (or another approved video meeting tool). Learn more about VA Video Connect

How do I reschedule or cancel my upcoming VA appointment?

Sign in to your account to reschedule or cancel your appointments online.

Note: Some clinics are advising patients to not reschedule or schedule new appointments for some types of routine care, as they develop more guidance on safely providing care to protect patients and staff. Because this is a rapidly changing situation, the best way to get the most up-to-date facility information is to check your local VA health facility’s website. Find a VA location 

View, schedule, or cancel a VA appointment online

What if I tried to call my clinic, and I can’t get through?

We apologize if you’re not able to get through or are experiencing long hold times. We’re currently experiencing very high numbers of calls. Our staff is working hard to handle the increase in calls.

To help us address the most urgent needs first, we ask that you use one of our online tools for routine or non-urgent concerns. You can:

What should I do if I need to refill my prescription?

If you currently get your prescription sent to you by mail, you’ll continue to receive your refills as normal. If you usually pick up your prescriptions in person, we encourage you to use our online prescription refill and tracking tool. To make sure you have your medicine in time,  request your refill at least 10 days before you’ll run out of your current prescription.

For questions about your prescriptions, send a secure message to your provider through My HealtheVet. 

Can I use emergency care?

If you’re experiencing a life-threatening medical emergency, call 911 or go to your nearest ER.

If you have an urgent care need, we ask that you contact us first. You can use secure messaging or call your facility’s advice nurse before going to a clinic or walk-in urgent care facility. By not using the ER for nonmedical emergencies, you can help us protect you, medical staff, and other patients, as well as help us address critical medical needs first during this period of COVID-19 outbreak. 

Symptoms that may need emergency medical (immediate) attention include:

  • Chest pain
  • Numbness or tingling in your arms or on one side of your body
  • Severe fever or violent vomiting
  • Bleeding that doesn’t stop

Symptoms that may need urgent care attention (within 24 to 48 hours) include:

  • Sore throat, earache
  • Sprains or strained muscles from sports or exercise
  • Minor cuts and injuries

I don’t have symptoms, but I feel anxious and overwhelmed. What can I do?

First, it's important to know you're not alone, and we're here for you. Concerns about COVID-19 can be stressful for many people. You can take steps to manage stress and get support.

  • Stay connected and healthy. Stay in touch with friends and family by phone and social media. Follow your normal routine as much as possible, and get enough sleep and exercise. 
  • Keep your existing mental health appointments. If you currently have regular sessions, you can change them to telehealth (phone or video) appointments by sending your provider a secure message through My HealtheVet .
  • Ask for a new mental health appointment. If you need same-day mental health care—or want to request a new appointment—call your local VA health facility. Find a VA location

Get more VA tips for maintaining your mental health

Visit the CDC to learn more about managing COVID-19 stress and anxiety

How do I know if my VA health facility is still open for regular appointments?

Because this is a rapidly changing situation, the best way to get the most up-to-date facility information is to check your local VA health facility’s website. Find a VA location

Can I visit a patient at a VA facility?

At this time, we recommend that you postpone your visit to help stop community spread of the coronavirus COVID-19. Postponing your visit helps us protect older Veterans and those who already have health issues.

Note: In order to protect the most vulnerable patients against community spread, we're currently not permitting outside visitors to see residents in nursing homes, and spinal cord injury and disorder centers, except for compassionate cases. "Compassionate case" means that the Veteran is in their last stage of life in a hospice unit. In compassionate cases, visitors will be limited to a specific Veteran’s room only. 

Learn about the steps we’re taking to protect Veterans in nursing homes.

To learn about social distancing and other ways to prevent community spread of COVID-19, visit the CDC.

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