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Community Care

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Customer Service Guide

Customer Service Guide

The Community Care Customer Service Guide explains each step in the Veteran’s community care journey once they are referred for care.

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Urgent care services for eligible Veterans.

Urgent Care

VA offers urgent care services to eligible Veterans at VA medical facilities and in-network urgent care clinics closer to home.

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Link to guidance for community providers to protect the health and safety of Veterans.

COVID-19 Guidance

Learn more about VA’s COVID-19 guidance for community providers to protect the health and safety of Veterans.

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Community Care Overview

VA provides care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans.

Learn about Veteran community care

VA also provides health care to Veterans’ family members and dependents through programs like the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA). This care is also provided based on specific eligibility requirements, which varies by program.

Learn about care and services for Veteran dependents

Explore Community Care Resources

VeteransVeterans

Learn about eligibility, appointments, getting care, costs, and billing

Learn about eligibility, appointments, getting care,
costs, and billing

CaregiversCaregivers

Learn about VA
caregiver benefits

 

Join the VA network, register
for training, file a claim, and
sign up for updates

Information for third party insurance companies about billing, rates, and charges

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phone, or mail