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Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

My HealtheVet

My HealtheVet is the VA’s patient portal for 24/7 access to online medical records and services.

From the convenience of any computer on the internet, Veterans can:

• Securely message healthcare teams.
• Refill prescriptions with the click of a key, track Rx shipping.
• Check appointments and receive email appointment reminders.
• Schedule and request appointments for primary care or mental health.
• Review lab results, radiology, and other tests.
• Download healthcare records and review provider notes.
• Download medical images like X-rays, mammograms, CTs, and MRIs.
• Use our trusted and extensive Veterans Health Library.

REGISTER or Sign In at:  My HealtheVet

Premium Upgrade / Authentication to use all features can be done at any VA Maine primary care office,  the Togus Release of Information desk, and with most front desks of outpatient services.  You can also call our coordination to do this by video connections with our coordinator.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Maine health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Maine health care.

VA Maine has a new phone system. Click here for more information on how to get to the department you need. A NEW Phone System? What To Expect And How To Navigate The Change. | VA Maine Health Care | Veterans Affairs

Mailing address

VA Maine Healthcare System
1 VA Center
Augusta, ME 04330

Main phone numbers

Local: 207-623-8411
Toll-free: 877-421-8263

To use TeleType (TTY) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Maine Healthcare System.

Phone: 207-623-8411, ext. 2200 or 2969
Email: VAMainePublicAffairs@va.gov

After hours or on weekends, call the operator at 207-623-8411, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Maine Healthcare System

Email: Patricia.Auge@va.gov
Mail:

VA Maine Healthcare System
FOIA Officer
1 VA Center
Augusta, ME 04330

For questions about your request to VA Maine Healthcare System

Phone: 207-623-8411, ext. 4862

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Maine.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VAMainePublicAffairs@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018